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Current information (FAQ) about COVID-19

1. What happens if my journey is until 14. June 2020?

Fincallorca is happy to organise a rebooking to a later travel period and has agreed with many homeowners to alternatively issue travel vouchers which can be redeemed until 31.12.2021 and can be used for travelling in 2020, 2021 and 2022. This gives you maximum flexibility when planning your next trip. If you want to learn more about the travel voucher, please go to point 7. (What can I expect from the travel voucher?). If you want to know more about the rebooking, please go to point 11. (How does the rebooking work?). Under point 2. (My arrival is approaching. How can I rebook or receive a voucher?).

2. My arrival is approaching. How can I rebook or receive a voucher?

Please send us an e-mail to info@fincallorca.com and let us know your new rebooking dates or voucher request. We will contact the house owner immediately and following send you the new travel documents or the travel voucher.

3. What happens if my trip takes place after 14. June 2020?

The travel warning issued by the Federal Foreign Office has now been extended until 14. June. Bookings with arrival before this date cannot take place . As it is not possible to predict at the moment what the development will be like at the time of your arrival, it is difficult to give an exact estimate. The situation changes daily for us as well. Therefore, we have to wait and see how the situation develops in the upcoming weeks. We are in close contact with our local cooperation partner and the owners of the villas. Should you, nevertheless wish to cancel your accommodation at this point of time, our general cancellation policy applies.

4. What happens if my trip takes place in July 2020 or later?

The travel warning issued by the Federal Foreign Office has now been extended until 14. June. Bookings with arrival before this date cannot take place . As it is not possible to predict at the moment what the development will be like at the time of your arrival, it is difficult to give an exact estimate. The situation changes daily for us as well. Therefore, we have to wait and see how the situation develops in the upcoming weeks. We are in close contact with our local cooperation partner and the owners of the villas. Should you, nevertheless wish to cancel your accommodation at this point of time, our general cancellation policy applies.

5. What are the cancellation options?

If you arrive after the 14. June, the general cancellation policy applies.

6. My final payment is due for bookings with arrival on or after 15.06.2020, do I still have to make this payment?

Although we understand that this situation may cause you discomfort and uncertainty, there is no confirmation at this time that the property you have booked cannot be made available at your travel dates. Therefore, we kindly ask you to respect the payment deadlines stated in your booking confirmation. Please be assured, however, that if the holiday home you have chosen is not available at the time of your travel, your booking will be adapted in accordance with the aforementioned guidelines for rebooking or voucher redemption. We sincerely hope to welcome you to your dream finca on the planned date of travel. If you want to know more about the travel voucher, please go to point 7. (What can I expect from the travel voucher?). If you want to know more about the rebooking, please go to point 11. (How does the reeboking work?)

7. What can I expect from the travel voucher?

The travel voucher is issued in the equivalent of the payment already made and can be used for a booking in the same villa up to and including 2021 and is valid for travel in 2020, 2021 or 2022. The voucher is issued to the person who made the booking. It can be used for one or more bookings. The conditions apply exclusively to vouchers issued due to the Coronavirus crisis. Under point 2 (My arrival is approaching. How can I rebook or receive a voucher?) you can find out how to obtain a travel voucher.

8. How can I redeem my travel voucher?

In order to charge your travel voucher with your new booking, please make a non-binding request via the homepage for the respective house and your desired period and let us know your voucher number in the message field. This will ensure that the payment already made in the form of the voucher is correctly credited to the new booking.

9. What happens with my voucher if Fincallorca becomes insolvent?

At this stage it is not expected that Fincallorca will become insolvent.

10. What happens with my voucher/rebooking if the villa is no longer offered?

If a property is taken out of our program, your voucher will still be valid. It can then be used for any villa in our portfolio. In such cases we will of course contact you proactively.

11. How does the reeboking work?

If you already have an alternative travel date in mind, we will contact the house owner immediately with your new travel dates. If the owner confirms them, we will change your booking accordingly. It is possible that the night price may be slightly higher due to a different travel month/year. Due to the high volume of work, the rebooking may take a little more time. However, you can be assured that if the rebooking has been confirmed by the house owner, we will carry it out and send you the new booking documents afterwards. Under point 2 (My arrival is approaching. How can I rebook or receive a voucher?) you will find out how to rebook.

12. A passenger belongs to a high risk group/ I am worried about getting infected with the coronavirus/ A passenger has fallen ill

You can withdraw from your booking at the agreed cancellation policy. If the owner is able to provide the service, a cancellation can only be made under the aforementioned conditions. In this case a free cancellation or rebooking is not possible. If a travel participant falls ill with a virus and you have purchased a travel cancellation insurance when you made your booking, this may come into effect. Please contact your travel cancellation insurance for further information.

13. I have purchased a travel cancellation insurance through Fincallorca, does it apply due to the Corona crisis?

As a rule, the travel cancellation insurance only takes effect if one of the fellow travellers falls ill with coronavirus. Force majeure (travel ban) is not covered. In case of doubt, please contact the insurance company to clarify any open questions.

14. If I am unable to take my holiday, does the travel cancellation insurance booked through Fincallorca expire or does it remain valid?

As the travel cancellation insurance is house-bound, it expires if the holiday in the villa cannot be taken, as the insurance cover was already in place from the moment of booking. If a new travel date has already been fixed and you want to rebook, the travel cancellation insurance will be valid for the new travel date.

15. What happens with my car rental booking?

You can cancel your rental car free of charge at any time until your arrival. Please contact us briefly if the car was booked via our customer service. If you have booked directly with Sunnycars via our homepage, please contact Sunnycars directly with your cancellation request so that they can cancel the reservation immediately.

16. What happens with my flight booking?

If you want to cancel your booking and the flight cancellation has not yet been confirmed, it may make sense to wait and see what the airline offers as a solution.

17. What impact has the pandemic on Majorca?

Neither you, the holiday home owner nor Fincallorca are responsible for the pandemic. The effects are visible worldwide, so it is understandable that under these circumstances you can only start your booked trip at a later date. Majorca is also strongly affected by the effects of the pandemic, as the majority of the island lives from tourism. Nevertheless, the island is ready for its guests as soon as travelling is possible again. Concepts are currently being developed on how tourism can be handled more efficient and safe in the future. The risk of infection in holiday homes is much lower due to the absence of other holiday guests and staff.

18. I do not receive an answer from Fincallorca to my e-mail(s). Why?

At the moment we are trying to manage the increased volume of work as good as possible. For this reason, we are proceeding systematically and prioritising requests according to the date of travel. All requests are processed, so it is not necessary to send the same information more than once. Due to the current high workload we are unfortunately not available by telephone at the moment. Please be assured that we will contact you as soon as possible. Many thanks at this point for your patience.

19. What does Fincallorca do?

It is important to us to find the best possible solution for all parties involved (for you as a customer as well as for the house owners). To achieve this, we are working at full speed and try to process the constantly growing amount of e-mails as quickly as possible. We provide advice on rebooking without additional service fees and without further income. Since the beginning of March, all employees have been working from their home office and our customer service is additionally supported by employees from other departments. Nevertheless, due to the high volume of work, longer processing times may occur at present.

20. None of the above mentioned points answer my question. I need help.

If none of the above points fit your request, please feel free to contact us by using our contact form or send us an e-mail directly to info@fincallorca.com. We will deal with your request and get back to you as soon as possible. Unfortunately, due to the current situation we cannot exclude longer waiting times. We thank you for your understanding!

We would like to thank you for the high degree of understanding and loyalty! Only together we are strong in this extraordinary situation!

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Fincallorca is certified with the German TÜV SÜD Safer Shopping certificate. With verified quality, security, and transparency, our online booking process has been classified as extremely trustworthy.

Customer-friendly Online Marketing

Fincallorca is obliged to use a customer-based, user-friendly approach to internet marketing. This means that we have to adhere to numerous standards regarding transparency in the research and booking process.

Our Quality Criteria

Fincallorca pays a visit to each and every new property in our programme, and we only use our own professionally-taken pictures. We also write an extensive description of each villa ourselves.

National and International Representation
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The German Travel Association (Deutsche Reiseverband – DRV) is the third-largest travel association in the world, and represents both German and foreign travel agencies, tour operators, transport companies, and other service companies in politics, economics, and in public.

Direct Communication

The Fincallorca Facebook page is updated with new offers and new villas and apartments. We also carry out attractive prize draws here. You can also sign up to our newsletter, which contains last-minute deals and travel offers.

Best-Price Guarantee
Best-Price Guarantee

Have you found one of our villas cheaper elsewhere? Our aim is to always offer you the best possible price for your chosen villa. Send us the offer that you found somewhere else up to five days after your booking, and we will aim to beat it. If we do not manage this, you can cancel your booking with us free of charge.

Licenced Villas
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Fincallorca GmbH has no seat on Mallorca, but is a tourist company registered in the Balearic Islands with the registration number CR/238 and only offers accommodation with a valid licence that can be offered for holiday rental. The licence number can be viewed publicly on every Finca detail page.

Flugsuche | Reisezeitraum: - 14.03.2017

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