Dear customer,
in the evening of 14.08.2020, the German Foreign Office for travel from Germany unfortunately issued another travel warning for Spain, including Majorca.
Due to the high volume it is impossible for us to react immediately to all contact requests. For this reason we have to process your requests chronologically according to the date of arrival.
Please use the FAQs further below ("Current information (FAQ) about COVID-19") in the first step to answer possible questions faster. If you find the answer already here, please refrain from sending uns an e-mail. We will do our best to help you as soon as possible and hope for your understanding that there may be waiting times at the moment.
Many thanks!

Current information (FAQ) about COVID-19

1. Can I cancel my individual trip free of charge?

As your villa holiday is an individual trip, the general terms and conditions from your contract apply in principle. This means that you are legally not entitled to a free cancellation.

2. What is a travel voucher?

A travel voucher will only be issued if the accommodation cannot be offered by COVID-19. The travel voucher is issued in the equivalent of the payment already made and can be used for a booking in the same villa up to and including 2021 and is valid for travel in 2020, 2021 or 2022. It can be used for one or more bookings. The conditions apply exclusively to vouchers issued due to the Coronavirus crisis.

3. How can I redeem a travel voucher?

In order to charge your travel voucher with your new booking, please make a non-binding request via the homepage for the respective house and your desired period and let us know your voucher number in the message field. This will ensure that the payment already made in the form of the voucher is correctly credited to the new booking.

4. What happens with my voucher/rebooking if the villa is no longer offered?

If a property is taken out of our program, your voucher will still be valid. It can then be used for any villa in our portfolio. In such cases we will of course contact you proactively.

5. How can I change my travel dates?

Changing your travel dates will only be offered, if the accommodation cannot be made availabe by COVID-19. If you already have an alternative travel date in mind, we will contact the house owner immediately with your new travel dates. If the owner confirms them, we will change your booking accordingly. It is possible that the night price may be slightly higher due to a different travel month/year. Due to the high volume of work, the rebooking may take a little more time. However, you can be assured that if the rebooking has been confirmed by the house owner, we will carry it out and send you the new booking documents afterwards.The conditions apply exclusively to rebookings issued due to the coronavirus crisis.

6. A passenger belongs to a high risk group/ I am worried about getting infected with the coronavirus/ A passenger has fallen ill

You can withdraw from your booking at the agreed cancellation policy. If the owner is able to provide the service, a cancellation can only be made under the aforementioned conditions. In this case a free cancellation or rebooking is not possible. If a travel participant falls ill with a virus and you have purchased a travel cancellation insurance when you made your booking, this may come into effect. Please contact your travel cancellation insurance for further information.

7. I have purchased a travel cancellation insurance through fincallorca, does it apply due to the Corona crisis?

As a rule, the travel cancellation insurance only takes effect if one of the fellow travellers falls ill with coronavirus. Force majeure (travel ban) is not covered. In case of doubt, please contact the insurance company to clarify any open questions.

8. If I am unable to take my holiday, does the travel cancellation insurance booked through fincallorca expire or does it remain valid?

As the travel cancellation insurance is house-bound, it expires if the holiday in the villa cannot be taken, as the insurance cover was already in place from the moment of booking. If a new travel date has already been fixed and you want to change your travel dates, the travel cancellation insurance will be valid for the new travel date.

9. What happens with my car rental booking?

You can cancel your rental car free of charge at any time until your arrival. Please contact us briefly if the car was booked via our customer service. If you have booked directly with Sunnycars via our homepage, please contact Sunnycars directly with your cancellation request so that they can cancel the reservation immediately.

10. What happens with my flight booking?

If you want to cancel your booking and the flight cancellation has not yet been confirmed, it may make sense to wait and see what the airline offers as a solution.

11. Is there a mouth and nose protection obligation in Majorca and where do I have to wear it?

On Majorca, since Monday 13.07.2020, mouth and nose protection is mandatory. This must also be respected if the safety distance of 1.5 m can be maintained. According to the government, pools and beaches will be exempt from the mask obligation. The protective mask does not have to be worn during sports or hiking. It is also not necessary to wear a mask while consuming food in bars, cafés and restaurants. Private gatherings are allowed outdoors for up to 70 people and indoors for up to 30 people.

12. What does fincallorca do?

It is important to us to find the best possible solution for all parties involved (for you as a customer as well as for the house owners). To achieve this, we are working at full speed and try to process the constantly growing amount of e-mails as quickly as possible. We provide advice on rebooking without additional service fees and without further income. Since the beginning of March, all employees have been working from their home office and our customer service is additionally supported by employees from other departments. Nevertheless, due to the high volume of work, longer processing times may occur at present.

13. How does the owner guarantee that the accommodation meets the current hygiene standards?

In order to enable a holiday under the keyword "social distancing" even in times of the Corona crisis, fincas are very suitable due to the individual accommodation units. For fincallorca, the safety of its guests and the owners of the fincas is our first priority. In order to raise the already high standards of hygiene and safety even further, fincallorca has provided all finca owners with important guidelines. These are based on the order SND/399/2020 of the Spanish Ministry of Health of 9 May 2020 on the opening of tourist accommodation and facilities. The most important points of it are as follows:

Complete cleaning: Between the departure of a guest and the arrival of a new guest, a complete cleaning is carried out. In order to carry this out, villa owners can reserve an extra day in the booking system. Villa owners are required to remove unnecessary items from the house. Additional bed linen can also be removed from the house, but is still available on request of the guest. In order to simplify the waste situation, fincallorca recommends to remove rubbish bins from individual rooms and to use firmly lockable rubbish bins.

Check-in and check-out: The keys are handed over contactless or contact-minimized. In the case of contactless check-in, the front door key can be deposited in a key box or in a safe place. The house owner can then greet and instruct you by telephone. All house owners should observe the minimum distance and hygiene standards when handing over their keys in person.

Training of personnel: The owners of the villa are also instructed to familiarise all employees working at the villa - such as gardeners or a cleaning team - with the new hygiene standards and regulations.

Disinfectants: The owners of the villa provide disinfectants for their guests during their stay.

14. Where can I find the FCS form for health checks?

If you are flying to Spain from another country after 1 July 2020, it is mandatory to complete and sign the FCS form associated with your trip, regardless of your nationality, age or other factors. This form must be completed by each passenger, who is responsible for ensuring that the information provided is correct and accurate. If the passenger is a minor or dependent/disabled, his/her guardian may complete the form and is responsible for the accuracy of the information provided. Please click here for more information. To fill in the form directly and obtain a QR Code, please click here. You can print out the QR Code on arrival or show it on your mobile phone.

15. I do not receive an answer from fincallorca to my e-mail(s). Why?

At the moment we are trying to manage the increased volume of work in the best possible way. For this reason, we are proceeding systematically and prioritising requests according to the date of the start of the stay. All requests are processed, so it is not necessary to send the same information more than once. Please do not worry, even if you have not received a reply from us after 30 days. We have not forgotten you and will answer you in any case. Thank you very much for your patience.

16. None of the above mentioned points answer my question. I need help.

If none of the above points fit your request, please feel free to contact us by using our contact form or send us an e-mail directly to info@fincallorca.com. We will deal with your request and get back to you as soon as possible. Unfortunately, due to the current situation we cannot exclude longer waiting times. We thank you for your understanding!

17. What do I have to take into account on my return journey from Mallorca?

As the German Foreign Office has issued a travel warning for entering Majorca, every returning traveller must have a PCR test performed at the airport. Until a negative test result is obtained, you must remain in quarantine. If you decide against a PCR test, you must remain in quarantine for two weeks.


We would like to thank you for the high degree of understanding and loyalty!
Only together we are strong in this extraordinary situation!

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Quality assured thanks to extensive testing

Fincallorca is certified with the German TÜV SÜD Safer Shopping certificate. With verified quality, security, and transparency, our online booking process has been classified as extremely trustworthy.

Customer-friendly Online Marketing

Fincallorca is obliged to use a customer-based, user-friendly approach to internet marketing. This means that we have to adhere to numerous standards regarding transparency in the research and booking process.

Our Quality Criteria

Fincallorca pays a visit to each and every new property in our programme, and we only use our own professionally-taken pictures. We also write an extensive description of each villa ourselves.

National and International Representation
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The German Travel Association (Deutsche Reiseverband – DRV) is the third-largest travel association in the world, and represents both German and foreign travel agencies, tour operators, transport companies, and other service companies in politics, economics, and in public.

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The Fincallorca Facebook page is updated with new offers and new villas and apartments. We also carry out attractive prize draws here. You can also sign up to our newsletter, which contains last-minute deals and travel offers.

Best-Price Guarantee
Best-Price Guarantee

Have you found one of our villas cheaper elsewhere? Our aim is to always offer you the best possible price for your chosen villa. Send us the offer that you found somewhere else up to five days after your booking, and we will aim to beat it. If we do not manage this, you can cancel your booking with us free of charge.

Licenced Villas
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Fincallorca GmbH has no seat on Mallorca, but is a tourist company registered in the Balearic Islands with the registration number CR/238 and only offers accommodation with a valid licence that can be offered for holiday rental. The licence number can be viewed publicly on every Finca detail page.

Flugsuche | Reisezeitraum: - 14.03.2017

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