Dear customer,
here you will find further information on the current situation regarding Covid-19. As the regulations and requirements are constantly changing, we recommend that you obtain detailed information in advance about entry requirements to Majorca.

Many thanks!

Current information (FAQ) about COVID-19

1. Can I cancel my individual trip free of charge?

As your villa holiday is an individual trip, the general terms and conditions from your contract apply in principle. This means that you are legally not entitled to a free cancellation.

2. What can I expect from a travel voucher?

A travel voucher will only be issued by the owner if the accommodation cannot be offered due to COVID-19. The travel voucher is issued in the equivalent amount of the payment already made and can be used for a booking in the same finca until the end of 2021 and is valid for traveling during 2021 or 2022. It can be used for one or more bookings. The conditions exclusively apply to vouchers issued due to the coronavirus crisis.

3. How can I redeem a travel voucher?

In order to charge your travel voucher with your new booking, please make a non-binding request via the homepage for the respective house and your desired period and let us know your voucher number in the message field. This will ensure that the payment already made in the form of the voucher is correctly credited to the new booking.

4. What happens with my voucher/rebooking if the villa is no longer offered?

If a property is taken out of our program, your voucher will still be valid. It can then be used for any villa in our portfolio. In such cases we will of course contact you proactively.

5. How are rebookings (change of travel dates) carried out?

Rebooking is only offered by the owners if the accommodation cannot be offered due to COVID-19. If you already have an alternative travel date in mind, we will request it to the owner. If the owner confirms the new travel date, we will change your booking accordingly.

It may be that the night price is higher due to a different travel month/year. Due to the high volume of work, the rebooking may take a little more time. However, you can be assured that as long as the rebooking has been confirmed by the homeowner, we will carry it out and then send you the new booking documents. The conditions apply exclusively to rebookings issued due to the coronavirus crisis.

6. A passenger belongs to a high risk group/ I am worried about getting infected with the coronavirus/ A passenger has fallen ill

You can withdraw from your booking at the agreed cancellation policy. If the owner is able to provide the service, a cancellation can only be made under the aforementioned conditions. In this case a free cancellation or rebooking is not possible. If a travel participant falls ill with a virus and you have purchased a travel cancellation insurance when you made your booking, this may come into effect. Please contact your travel cancellation insurance for further information.

7. I have purchased a travel cancellation insurance through fincallorca, does it apply due to the Corona crisis?

As a rule, the travel cancellation insurance only takes effect if one of the fellow travellers falls ill with coronavirus. Force majeure (travel ban) is not covered. In case of doubt, please contact the insurance company to clarify any open questions.

8. If I am unable to take my holiday, does the travel cancellation insurance booked through fincallorca expire or does it remain valid?

As the travel cancellation insurance is house-bound, it expires if the holiday in the villa cannot be taken, as the insurance cover was already in place from the moment of booking. If a new travel date has already been fixed and you want to change your travel dates, the travel cancellation insurance will be valid for the new travel date.

9. What happens with my car rental booking?

You can cancel your rental car free of charge at any time until your arrival. If you have booked directly with Sunnycars via our homepage, please contact Sunnycars directly with your cancellation request so that they can cancel the rental car immediately.

10. What happens with my flight booking?

If you wish to cancel your Finca booking and the flight cancellation has not yet been confirmed, we recommend that you first wait for the airline's response.

11. Restrictions on site

Since July 22nd, 2021, the Corona regulations in the gastronomy on Mallorca are again somewhat stricter: the closing time for bars and restaurants now already starts at 1 am. The occupancy of tables will also be reduced again: From now on, only 8 instead of 12 people are allowed to occupy a table outside, and 4 instead of 6 guests are allowed inside. A new obligation to wear masks outdoors is currently not planned.

12. How does the owner ensure that the accommodation complies with current hygiene standards?

In order to enable a holiday under the keyword "social distancing" even in times of the Corona crisis, fincas are very suitable due to the individual accommodation units. For fincallorca, the safety of its guests and the owners of the fincas is our first priority. In order to raise the already high standards of hygiene and safety even further, fincallorca has provided all finca owners with important guidelines. These are based on the order SND/399/2020 of the Spanish Ministry of Health of 9 May 2020 on the opening of tourist accommodation and facilities. The most important points of it are as follows:

Complete cleaning: Between the departure of a guest and the arrival of a new guest, a complete cleaning is carried out. In order to carry this out, villa owners can reserve an extra day in the booking system. Villa owners are required to remove unnecessary items from the house. Additional bed linen can also be removed from the house, but is still available on request of the guest. In order to simplify the waste situation, fincallorca recommends to remove rubbish bins from individual rooms and to use firmly lockable rubbish bins.

Check-in and check-out: The keys are handed over contactless or contact-minimized. In the case of contactless check-in, the front door key can be deposited in a key box or in a safe place. The house owner can then greet and instruct you by telephone. All house owners should observe the minimum distance and hygiene standards when handing over their keys in person.

Training of personnel: The owners of the villa are also instructed to familiarise all employees working at the villa - such as gardeners or a cleaning team - with the new hygiene standards and regulations.

Disinfectants: The owners of the villa provide disinfectants for their guests during their stay.

13. Entry to Mallorca/Spain

Those entering Spain must complete a health check form on the Spain Travel Health portal and have a QR code generated. This QR code must be presented both at check-in at the airport and upon arrival in Mallorca. Further information can be found on the official website. The form can also be filled out directly here:

14. What information do I need for the entry form and where can I find it?

In order to fill in the form on the Spain Travel Health portal, you will need the following mandatory information in addition to your personal details:

- the autonomous community (Balearic Islands)
- the postcode and the town where the finca is located.

All this information can be found in the googlemaps link in the travel information. Please note that fincas generally do not have an exact address! For this reason, only the postcode and town must be provided!

Incorrect information or the absence of the QR code can be punished with fines. Important: The form can be filled in a maximum of 48 hours before planned entry. The seat number can also be entered subsequently in the already completed electronic form. However, the QR code will only be generated when the passenger enters the seat number in the form.

15. What do I have to consider when returning from Mallorca?

Please note the current return travel regulations that apply to your place of residence. Here you will find an overview of the topic: "getting tested in Mallorca" with useful addresses: Getting tested in Mallorca

16. None of the points answer my question. I need help.

If none of the above points fit your request, please feel free to contact us by using our contact form. We will deal with your request and get back to you as soon as possible. Unfortunately, due to the current situation we cannot exclude longer waiting times. We thank you for your understanding!

We would like to thank you for the high degree of understanding and loyalty!
Only together we are strong in this extraordinary situation!

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Customer-friendly Online Marketing

Fincallorca is obliged to use a customer-based, user-friendly approach to internet marketing. This means that we have to adhere to numerous standards regarding transparency in the research and booking process.

Our Quality Criteria

Fincallorca pays a visit to each and every new property in our programme, and we only use our own professionally-taken pictures. We also write an extensive description of each villa ourselves.

National and International Representation

The German Travel Association (Deutsche Reiseverband – DRV) is the third-largest travel association in the world, and represents both German and foreign travel agencies, tour operators, transport companies, and other service companies in politics, economics, and in public.

Direct Communication

The Fincallorca Facebook page is updated with new offers and new villas and apartments. We also carry out attractive prize draws here. You can also sign up to our newsletter, which contains last-minute deals and travel offers.

Best-Price Guarantee
Best-Price Guarantee

Have you found one of our villas cheaper elsewhere? Our aim is to always offer you the best possible price for your chosen villa. Send us the offer that you found somewhere else up to five days after your booking, and we will aim to beat it. If we do not manage this, you can cancel your booking with us free of charge.

Licenced Villas

Fincallorca GmbH has no seat on Mallorca, but is a tourist company registered in the Balearic Islands with the registration number CR/238 and only offers accommodation with a valid licence that can be offered for holiday rental. The licence number can be viewed publicly on every Finca detail page.