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Notice on the protection of your personal information

With the following notice, we inform you about the processing of your personal data by us, Fincallorca GmbH, and the rights to which you are entitled according to data protection law.

Party responsible for data processing (controller)
Fincallorca GmbH
Werner-Bock-Str. 40, 33602 Bielefeld
Phone: 0049 (0) 800 – 25 25 522
Fax: 0049 (0) 521 44818619
E-mail address: info@fincallorca.de.

You can reach our data protection officer by post at the above address with the addition "Data Protection Officer" or by e-mail under: datenschutz@fincallorca.de.
Purposes and legal bases of data processing
We process your personal data in compliance with the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and all other relevant laws.

If you request information about, for example, our company, properties, or services of our company, we require the information provided by you to process your request. If you place a binding booking, we need the information provided by you for brokerage purposes and the creation of the rental contract; naturally, we will additionally transfer this information to the finca owner, as our contract partner. If you make a booking request, we need the information provided by you to submit the request to the owner. If a rental agreement is concluded, we process these data to carry out the contractual relationship.

The processing of your request, the booking, and the conclusion of the rental agreement is not possible without the processing of your personal data.

In addition, we need your personal data in order to arrange a rental car or travel insurance. The same applies to the development of new quality standards and the compliance with legal obligations. We use these for an examination of the entire customer relationship, for example to advise on contract adjustments or amendments, for goodwill decisions, or to provide comprehensive information.

The legal basis for the processing of personal data for pre-contractual and contractual purposes is Art. 6 para. 1 lit b GDPR. If special categories of personal data (such as health data) are required for this purpose, we will obtain your consent in accordance with Art. 9 para. 2. lit a in conjunction with Art. 7 GDPR. If we compile statistics with these data categories, this is done on the basis of Art. 9 para. 2 lit j GDPR in conjunction with § 27 of the Federal Data Protection Act [BDSG].

We also process your data to protect the legitimate interests of us or third parties (Art. 6 para. 1 lit f GDPR). This may be necessary in particular:
  • to ensure IT security and operation,
  • to advertise the properties/objects brokered and offered by us
  • to prevent and investigate criminal offences.
In addition, we process your personal data to fulfil legal obligations such as regulatory requirements, police orders, as well as commercial and tax data retention obligations. In this case, the legal basis for the processing is the respective legal regulations in connection with Art. 6 para. 1 lit c GDPR.

In addition, we process your personal information for the purpose of examining whether any reductions of the service fee charged for Fincallorca bookings can be granted to repeat bookers. For the correct calculation and presentation of the prices during the online booking process, we therefore check whether there exists a match with an earlier booking made via Fincallorca after the e-mail address and postal address are entered into the online form. The legal basis for data processing in this case is Art. 6 para. 1 lit b GDPR. If you, however, object thereto, you can contact us via our free booking hotline.

Should we wish to process your personal data for a purpose not mentioned above, we will inform you in advance within the framework of the statutory provisions.

Categories of recipients of personal data
Landlords and property managers:
In the context of arranging a rental agreement for a holiday home, the landlord and the owner of the concerned property receive all the necessary data. The same applies if a property manager offers on-site services in connection to your rental agreement, insofar as this information is required for this.
Car dealers
Car dealers will receive the request and agreement data required to perform the rental agreement.
Travel insurance:
Travel insurers will receive the request and agreement data required to perform the insurance agreement.
External service providers:
In order to fulfil our contractual and legal obligations, we partly use external service providers.
Other recipients:
In addition, we may transfer your personal data to other recipients such as authorities to comply with statutory notification obligations (e.g. tourist regulation authorities, tax and social authorities, law enforcement authorities, courts, etc.).
Duration of data storage
We delete your personal data as soon as they are no longer required for the above-mentioned purposes. In exceptional cases, personal data may be kept for the period in which claims can be asserted against us or the lessor (statutory limitation period of three or up to thirty years). In addition, we store your personal data insofar as we are legally obliged to do so. The German Commercial Code and the Tax Code, among others, impose corresponding duties of proof and retention. They stipulate storage periods of up to ten years.
Rights of data subjects
You have the right to request information on the personal data stored on your person at the above address. In addition, under certain circumstances, you may request the correction or deletion of your data. You can furthermore have a right to restrict the processing of your data and a right to have the data provided by you published in a structured, common, and machine-readable format.
Right to object
You have the right to object to the processing of your personal data for direct marketing purposes. If we process your data to protect legitimate interests, you may object to such processing if your particular situation gives rise to reasons against data processing.
Right to appeal
You have the right to appeal to the data protection officer mentioned above or to a data protection supervisory authority at any time. The data protection supervisory authority responsible for our company is:

German State Commissioner for Data Protection and
Freedom of Information in North Rhine-Westphalia
Kavalleriestr. 2 - 4
40213 Düsseldorf
Transmission of data to a third country
If we transmit personal data to service providers outside the European Economic Area (EEA), the transmission will only take place if the third country has been confirmed an appropriate level of data protection by the EU Commission or if other appropriate data protection guarantees (e.g. binding internal company data protection regulations or EU standard contract clauses) are available.

Data protection on this website

We also attach great importance to the protection of your privacy and the security of your personal data when you visit our websites. Our applications comply with the provisions of the European General Data Protection Regulation, the Federal Data Protection Act, and other industry-specific data protection regulations for the online sphere (such as the Telecommunications Act and the Telemedia Act). All our employees are obliged to observe the EU General Data Protection Regulation and the Federal Data Protection Act.

You can visit our website without disclosing any personal information. We only store data without reference to individuals. These data are analysed exclusively for the improvement of our offer and do not permit any conclusions as to your identity. We collect, store, and process your data for the processing of your reservation or booking, as well as for advertising purposes. Personal data are collected if you provide them of your own accord when submitting a request or making a booking, or when registering for our newsletter. You can object to the use of your data in the context of consulting, advertising, market research, quality assurance, and property ratings at any time, also by electronic means. Your personal data are only passed on by us in the context of the processing of the reservation of the relevant holiday property, i.e. to the lessor or their representative.

We solely use your personal information (such as your name, address, phone, and email) to complete your reservations, execute your bookings, and to communicate with you.

Your personal data are not disclosed (to third parties) for purposes that reach beyond the contractual scope.

When using the Fincallorca chat, the following applies

These data protection principles are adapted and further developed in accordance with general developments in data protection and security technology.

Further details can be found in our information on data protection information below.

Anonymised data / logfiles / IP addresses
A visit to our website is possible without the need for collecting personal information. However, each time you visit our website, some anonymous data are stored, for example which pages or offers have been accessed. These data are not personal in nature and are therefore not subject to the statutory provisions of the GDPR.

The website operator or page provider collects data about access to the page and saves it as "server log files". The recorded data include:

The visited page, date and time of access, transmitted data quantity in bytes, the source/reference from which you entered the website, the browser, operating system, and IP address used.

The collected data are solely used for statistical evaluations and to improve the website. Nevertheless, the website operator reserves the right to subsequently check the server log files for concrete indications of illegal use.

Anonymous data are only collected for purposes of statistical evaluation to improve our offer. Please also take note of "Right to information / right of withdrawal".
Use of cookies
On our website we use so-called cookies. Cookies are small files that are stored on your hard drive and save specific settings and data for exchange with our system via your browser. This storage helps us to customise the website in accordance with your needs and makes it easier for you to use our offers; for example, by saving specific entries so that you do not have to re-enter this information each time. Your browser permits you to set restricting configurations relating to the use of cookies, which may cause our services to no longer work or only work to a limited extent. Cookies can also be deleted there

A cookie is a small data file that a website may send to your browser and which may then be stored on your system for later use.

Session cookies will be deleted when you close the browser.

We do not use any cookies which are stored permanently on your hard drive. The expiry time is set to a date in the future for your convenience. When you visit our site again, we will automatically detect that you have visited us before and will know which inputs and settings you prefer.

We use the following cookies:

Our own cookies:

  • Session cookie: Expires after 10 hours
  • 'Cookie for the travel duration: expires at the end of the session
  • Cookie for personal settings (e.g. newsletter): expires at the end of the session
  • Cookie for the bookmarks: expires after 30 days
  • Cookie for most recently accessed / previously viewed properties: expires at the end of the session

Third-party cookies:

  • Various cookies for web tracking services such as *Google Analytics
  • Various cookies for web analytics services such as Hotjar
  • Various cookies for product recommendations such as Appnexus
  • Various cookies for SEM optimisation such as Intelli-Ad and Microsoft Bing
  • Various cookies from social networks such as Facebook, Google+, and YouTube
Web analytics service provider
We use the technologies of the following providers for marketing purposes and the statistical evaluation of our websites:

Web analytics tools

Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google") Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website, your IP address will however first be truncated by Google within the member states of the European Union or in other signatory states that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activity, and to provide other services related to the website activity and Internet usage to the website operator. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google. You can prevent the use of cookies by selecting the corresponding settings on your browser; however, we would like to point out that if you do this, you may not be able to fully utilise all functions provided on this website. Furthermore, you can prevent the collection of data generated by the cookie and related to your usage of the website (including your IP address) and the processing of the data by Google by downloading and installing the browser plug-in available under the following link. The current link is: http://tools.google.com/dlpage/gaoptout?hl=en.

Note: Our website uses Google Analytics with the new, data-protection compliant extension "_anonymizeIp()". The IP addresses are only processed in their truncated form, in order to prevent them from being directly linked to a particular person.

In addition to Google Analytics, we also use the web analytics tool "Hotjar". Hotjar (Hotjar Ltd, St Julian's Business Centre, 3 Elia Zammit Street, STJ 1000, Malta) offers heat maps, user recordings, and form monitoring. Hotjar uses cookies to collect non-personal data, including standard Internet protocol data and informal on your behavioural patterns when you visit our web pages. We make use of this service to offer you a better user experience, to identify preferences, diagnose technical issues, analyse developments, and improve our website. For more information on Hotjar, please click here: https://www.hotjar.com/privacy.


Microsoft Bing Ads (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA)

If you access our website via a Microsoft Bing ad, a cookie will be stored in your browser software. These cookies are not used for personal identification. The information generated by the cookie will solely be used to compile statistics on the use of the website. This will allow us to evaluate and improve our marketing activities.

If you refuse to participate in this process, you can reject the setting of cookies by configuring your browser software accordingly. You can for example change your browser settings to automatically deactivate the setting of cookies. Alternatively, you can install a corresponding browser plug-in to prevent the cookie from sending information. You can directly reject the use of such a cookie with Microsoft through the following website: http://choice.microsoft.com/opt-out.

For more information about Microsoft Bing's privacy practices and cookies, please visit the Microsoft website: https://privacy.microsoft.com/en-gb/privacystatement/.

How objection or deactivation of the feature works using the link: by clicking on the link, a so-called opt-out cookie is set. Please note that if you delete all cookies from your end device, this opt-out cookie will also be deleted; if you still want to prevent anonymous data collection, you must set the opt-out cookie again. The opt-out cookie is set individually for each browser and for each end device. If you visit our website from your home or work or if you use different browsers, you must activate the opt-out cookie for the different browsers or different end devices you use.


Personalised product recommendation

We use the retargeting functions of Google AdWords (Google Remarketing) (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), Bing (Bing - Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA), and Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA). Again, you have options to place an opt-pit cookie to prevent data collection.

Google: http://www.google.com/policies/privacy/ads.
Bing: https://privacy.microsoft.com/en-gb/privacystatement.
Facebook: https://www.facebook.com/policy.php.


Use of Visual Website Optimizer

Our website uses a Visual Website Optimizer procedure (http://visualwebsiteoptimizer.com) for the collection of statistical data on the use of our web offers. This includes the collection of anonymous statistics. This test uses cookies whose runtime is limited to the duration of the test to recognise computer systems. IP addresses are not stored during the process. You can object to the storage of your anonymously recorded visitor data here at any time with future effect. http://visualwebsiteoptimizer.com/opt-out.php.


Use of social plugins

Facebook

Our website uses so-called social plug-ins ("plug-ins") from the social network Facebook, which is operated by Facebook Inc, 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). These plug-ins are labelled with a Facebook logo or the words "social plug-in of Facebook" or "Facebook social plug-in". You will find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins/

If you access a page of our website that contains a social plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transferred from Facebook directly to your browser, and your browser embeds it into the website. Through the integrated plugin, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can link the visit to your Facebook account. If you interact with the plugins, for example by pressing the "Like" button or by entering a comment, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and shown to your Facebook friends. Facebook can use this information for the purpose of advertising, market research, and the needs-based design of the Facebook pages. For this purpose, Facebook creates usage, interest, and relationship profiles, e.g. in order to evaluate your use of our website in relation to the advertisements displayed for you on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook. If you do not want Facebook to link the data collected on our website to your Facebook account, you must log out from Facebook before visiting our website. For the purpose and scope of data collection and further processing and use of the data by Facebook as well as your rights in this respect and setting options for protecting your privacy, please refer to the privacy policies of Facebook: http://www.facebook.com/about/privacy/


Google +1

The Google +1 button offers you a way to share information publicly around the world. By interacting with the buttons, you and other users receive personalised information by Google and our partners. Google stores both the fact that you have given a +1 to a piece of content as well as information about the page you were viewing when you clicked +1. Your +1 can be displayed together with your profile name and photo in Google services, for example in search results or in your Google profile, or in other places on websites and advertisements on the internet. Google records information about your +1 activities in order to improve Google services for you and others. To use the Google +1 button, you need a globally visible and public Google profile that contains at least the name you have selected as your profile name. This name is used for all Google services. In some cases, this name may also replace a different name that you have used to share content via your Google account. The identity of your Google profile can be shown to users who know your e-mail address or other identifying information for you. In addition to the uses outlined above, the information you provide will be used in accordance with the applicable Google data privacy provisions, which you can find here: https://developers.google.com/+/web/buttons-policy

We may publish aggregated statistics about the +1 activities of users and/or pass these statistics on to users and partners such as publishers, advertisers, or affiliated websites.


Newsletter
You can subscribe to a free newsletter through our website. The data from the contact entry fields are transmitted to us when you subscribe to the newsletter. This comprises the name or a synonym and the specified e-mail address.

In addition, we also store the IP address of the accessing computer and the date and time of registration.

During the subscription process, your consent is obtained for processing data and reference is made to this data protection statement.

Fincallorca will additionally distribute a newsletter to all persons who have made a booking request with us and while doing so, have indicated their e-mail address, as well as to all persons with whom a booking has been completed (existing customers). In such a case, only direct marketing of our own products or services will be sent via the newsletter.

The legal basis for processing data after the user subscribes to the newsletter is, if the user's consent to this has been obtained, Art. 6 para. 1 lit. a GDPR.

The legal basis for sending the newsletter to existing customers based on a previous booking is Art. 7 para. 3 UWG (German Fair Trade Practices Act).

The data processing purpose of collecting the user's email address lies in delivering the newsletter. The collection of other personal data as part of the subscription process ensures the prevention of misuse of the services or of the used email address.

The data will be deleted as soon as they are no longer necessary to fulfil the purpose for which they had been collected. The user's email address will therefore only be stored for as long as the subscription is active. The other personal data collected during the subscription process will generally be deleted after a period of seven days.

The newsletter subscription can be cancelled by the user at any time. A relevant unsubscribe link can be found in every newsletter for this purpose.

Fincallorca uses the list provider MailChimp to distribute its newsletter. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318.

When you register for our newsletter, the data you provide during registration will be transmitted to MailChimp and stored there. After your registration, you will receive an e-mail with a link to confirm your registration ("double opt-in”).

MailChimp offers extensive analysis possibilities about how newsletters are opened and used. These analyses are solely group-related and are not used by us for individual evaluation. MailChimp also uses the analytics tool Google Analytics and might integrate it in the newsletters. Further details on Google Analytics can be found in this data protection statement under "Web analysis using Google Analytics”.

For more information on MailChimp and its privacy policy, please visit: http://mailchimp.com/legal/privacy/ In addition to the newsletter, people for whom we have successful brokered a travel service will receive a request to rate our services and the brokered property after their trip. The rating platform used is TrustPilot (Trustpilot A/S, Pilestræde 58, 5, 1112 Copenhagen, Denmark).

For more information on TrustPilot and its privacy policy, please visit: http://legal.trustpilot.com/end-user-privacy-terms
Data security
Our data security measures correspond to the current state of the art:

Transmission of sensitive data

If you access web pages within our Internet offer which provide the opportunity to enter data, and are requested to enter and submit your personal data, we use the encryption technology SSL (Secure Socket Layer) with a key length of at least 128 bits when sending these data over the Internet. To date, no possibilities to analytically decrypt such 128-bit encryption are known. You can recognise the use of the SSL encryption by the address format (which in this case starts with HTTPS) or the lock symbol in the status bar of your web browser.

E-mails

We do not send any messages containing personal data via unencrypted e-mail. If you send us unencrypted e-mails, please note that these are not protected against the disclosure to or manipulation by unauthorised third parties during transmission over the Internet. Before sending us an email, please do keep in mind that content sent via e-mail is not protected against unauthorised access, falsification, etc. This is why we recommend using a contact form if you want to send a message to Fincallorca.

Phishing

Phishing scammers fake emails and web pages in order to access your confidential data such as passwords or other sensitive data. Please note that we will never send e-mails or text messages requesting the disclosure of strictly confidential personal information such as your bank details, credit card number, or password, while sometimes providing odd reasons (e.g. the end of insurance coverage). For more information on phishing e-mails and how to protect yourself from there, you can for example visit the pages of the

Access protection measures

Our data processing systems are protected from outside environments by firewall systems. With our registration procedures and authorisation systems, we make sure that internal applications are only accessible to authorised users.

More information

For more information on Internet security, please visit the following links:
Bürger-Cert
BSI für Bürger
Terms of use for the live chat
Live chat

Fincallorca GmbH provides a free live chat function on the website www.fincallorca.de. Using the chat function, customers and visitors who are interested in holiday homes at Fincallorca can directly get in touch with employees of our company for consultation purposes or to ask questions in real time. Chats are always limited to two parties; other users cannot read the conversation. No costs are incurred beyond the cost of using an Internet connection.

General notes on use

The live chat function has the form of a text chat, with communication via the computer keyboard. Users must verify their identity by answering certain questions before any information about contract data is disclosed.

In order to ensure a secure, fair, and trusted exchange of information, Fincallorca expects users of the live chat to comply with certain standards on appropriate manners, openness, courtesy, and respect. Chats that violate these principles are terminated; users can be blocked in case of very serious violations. The chat function is available to users at the times specified at www.fincallorca.de. Fincallorca reserves the right to at all time change the live chat times without prior notice, or to completely discontinue the offer.

Legal notice

The live chat serves the purpose of a general information exchange. The information which is exchanged via the chat is not legally binding. Any legal statements such as binding contract offers, declarations on termination or cancellation, or the presentation of goodwill claims are neither declared not received via the live chat. If the user has a request which is not suitable for handling over live chat, for example because it is too complex, it will be passed on to the staff of the responsible team.

Liability

With electronic data transmission, any corruption of the original content cannot be ruled out. Therefore, Fincallorca does not assume any liability for instances when live chat messages by Fincallorca employees are not displayed or not fully legible due to technical problems on the side of the user. No liability is assumed for erroneously sent information either. All responsibility for statements made by a chat participant is also excluded.

Users are not allowed to use the Fincallorca live chat function for advertising purposes or other irrelevant content. Fincallorca will not answer any live chat messages which violate German criminal and press law, proper morals, good manners, or politeness and reserves the right to temporarily or permanently exclude users from participating in the "Fincallorca live chat" function.

Fincallorca assumes no liability for any damages resulting from the use of the live chat, unless said damages are culpably attributable to Fincallorca.

Data protection

To perform the live chat functionalities, only those data necessary for the performance of the consultation service or the handling of the chat user's request will be used. Detailed information on data protection can be found here. After using the Fincallorca live chat function, the following data are stored for statistical purposes and to improve the offer:
  • IP address
  • Time and duration
  • Operating system
  • Browser
  • The website from which the user accesses the chat function
  • Page visit
  • Rating
The chat history is stored in a log file for a maximum of six months and then deleted. If there exist special grounds, such as the suspicion of criminal acts or the utterance of threats, Fincallorca can store the chat history to preserve evidence. Users can store and print the chat history in a file format at the end of the chat.

Safety information

The service is handled using an encrypted SSL connection which protects it against unauthorised access. The staff who work with the live chat function do so in an environment which is closed off from the public, ensuring discretion and privacy. When using the service, users must take appropriate measures to ensure that their personal data such as a passport/ID card number or their date of birth cannot be read by unauthorised third parties. This is especially relevant if users use the service in a public environment or on end devices which are used by several people.

Other

If any security concerns are detected, such as a virus attack, manipulation by a third party, or hardware and/or software errors, Fincallorca reserves the right to suspend the Fincallorca live chat function.

The terms of use of "Fincallorca Live Chat Advice"on this website can be changed or updated at any time without prior notice from Fincallorca. Fincallorca will inform users about this on the website.



Bielefeld, 06/12/2018 – V.1.1

Book securely with Fincallorca

Quality assured thanks to extensive testing

Fincallorca is certified with the German TÜV SÜD Safer Shopping certificate. With verified quality, security, and transparency, our online booking process has been classified as extremely trustworthy.

Customer-friendly Online Marketing

Fincallorca is obliged to use a customer-based, user-friendly approach to internet marketing. This means that we have to adhere to numerous standards regarding transparency in the research and booking process.

Our Quality Criteria

Fincallorca pays a visit to each and every new property in our programme, and we only use our own professionally-taken pictures. We also write an extensive description of each villa ourselves.

National and International Representation
logo

The German Travel Association (Deutsche Reiseverband – DRV) is the third-largest travel association in the world, and represents both German and foreign travel agencies, tour operators, transport companies, and other service companies in politics, economics, and in public.

Direct Communication

The Fincallorca Facebook page is updated with new offers and new villas and apartments. We also carry out attractive prize draws here. You can also sign up to our newsletter, which contains last-minute deals and travel offers.

Best-Price Guarantee
Best-Price Guarantee

Have you found one of our villas cheaper elsewhere? Our aim is to always offer you the best possible price for your chosen villa. Send us the offer that you found somewhere else up to five days after your booking, and we will aim to beat it. If we do not manage this, you can cancel your booking with us free of charge.

Licenced Villas
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Fincallorca GmbH has no seat on Mallorca, but is a tourist company registered in the Balearic Islands with the registration number CR/238 and only offers accommodation with a valid licence that can be offered for holiday rental. The licence number can be viewed publicly on every Finca detail page.

Flugsuche | Reisezeitraum: - 14.03.2017

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