Public Procedure Directory

Information on the Responsible Organisation according to § 4e of the German Data Protection Law (Bundesdatenschutzgesetz - BDSG):

Name:
Fincallorca GmbH
Address:
Werner-Bock-Str. 40
33602 Bielefeld
CEO:
Elvira Touati
Public Procedure Directory:
Stephan Menzemer c/o
Graf von Westphalen Verwaltungs GmbH
Poststraße – Alte Post 9
20354 Hamburg
E-Mail: dsb@gvw.com

Purpose of data collection, processing, and usage.

The purpose of the company is to rent villas, apartments, and holiday apartments, as well as various accompanying services, to private persons and companies. The company collects, processes, and uses personal data for the purposes of customer service and to complete bookings. Employee data is used for personnel administration purposes

Affected Groups of People

  • Interested parties
  • Customers and holiday participants
  • Employees and applicants
  • Aggreived parties and complainants
  • Contact persons for the affected groups of people named

Data or categories of data

  • Surname, first name
  • Address data
  • Communication data, contact data
  • Birthdays of customers/holiday participants
  • Booking and services data
  • Reviews and responses
  • Damages data
  • Accounting data, payment reminder data

Recipient of data or categories of recipients

  • Employee responsible for customer and booking management, data processing administrator
  • Landlord/manager/owner of the rented property
  • Communication data, contact data
  • Public authorities such as finance authorities or registration authorities
  • For employees: Social Security Agency
  • Tax consultant, attorney

Regular data deletion deadlines

We retain and delete data within the standard legal framework.

Data forwarding to third-parties

Besides data and email addresses collected by Google Analytics for the newsletter tool Mailchimp (name, surname, email address), no data that is collected will be transmitted to any third-party outside of the European Union. We are also not currently planning any change to this policy.

General description of data processing safety

  • Employees responsible for data processing are contractually obligated to protect its privacy. They are informed about the company's data protection policy at least once per year.
  • All data is protected against unauthorised access, theft, loss, or undesired manipulation by digital means. These means are also adjusted when required.
  • Electronic transmission of data is protected according to modern encryption standards.

State: 16.02.2012

Book securely with Fincallorca

Customer-friendly Online Marketing

Fincallorca is obliged to use a customer-based, user-friendly approach to internet marketing. This means that we have to adhere to numerous standards regarding transparency in the research and booking process.

Our Quality Criteria

Fincallorca pays a visit to each and every new property in our programme, and we only use our own professionally-taken pictures. We also write an extensive description of each villa ourselves.

National and International Representation
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The German Travel Association (Deutsche Reiseverband – DRV) is the third-largest travel association in the world, and represents both German and foreign travel agencies, tour operators, transport companies, and other service companies in politics, economics, and in public.

Direct Communication

The Fincallorca Facebook page is updated with new offers and new villas and apartments. We also carry out attractive prize draws here. You can also sign up to our newsletter, which contains last-minute deals and travel offers.

Best-Price Guarantee
Best-Price Guarantee

Have you found one of our villas cheaper elsewhere? Our aim is to always offer you the best possible price for your chosen villa. Send us the offer that you found somewhere else up to five days after your booking, and we will aim to beat it. If we do not manage this, you can cancel your booking with us free of charge.

Licenced Villas
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Fincallorca GmbH has no seat on Mallorca, but is a tourist company registered in the Balearic Islands with the registration number CR/238 and only offers accommodation with a valid licence that can be offered for holiday rental. The licence number can be viewed publicly on every Finca detail page.