Conditions
Deviating from the general cancellation conditions of the Fincallorca Terms and Conditions of Agency and Brokerage, the owner of the participating villa grants a free cancellation option for all new bookings for the travel year 2021 up to 28 days before arrival.
If this booking is cancelled less than 28 days before arrival, point 6.2.d) of Fincallorca GmbH’s general terms and conditions of brokerage apply.
All other points of the general terms and conditions as well as the payment of the service fee and any travel cancellation insurance booked remain unaffected by this
promotion.
To the FAQ
Frequently-Asked Questions (FAQs)
Frequently-Asked Questions (FAQ)
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Is there a 'Tourist Tax' on Mallorca?
Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called 'Ecotasa' (tourist tax), which must be paid by all tourists who visit Mallorca. The cost of this tax varies depending on your chosen accommodation; for villas and apartments, the tax is € 2.00 from 01. May until 31. October, and € 0.50 from 01. November until 30. April (plus 10% VAT (IVA) in each case). From the 9th day of your holiday, the tax rate is reduced by half. The tourist tax must be paid by anyone over the age of 16 (inclusive). The tax is either included in your villa's nightly rate, or must be paid during your stay (ideally upon arrival) in cash to the owner of the villa. Please note that the villa owner is required, as part of their acceptance of the 'Ecotasa', to take your personal details (this may include taking a copy of your passport). If the 'Ecotasa' is to be paid in cash on-site, this will be indicated in the description of the property and in your booking confirmation. You will then arrange the payment of the 'Ecotasa' during your stay directly with the villa owner.
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How does the Booking Process work?
On the details page of every villa, you can send us either a binding booking or a non-binding booking request. If you book bindingly, we will forward your booking information directly to the appropriate house owner and, following their final approval, we will send you your final booking documents by email. If you request a non-binding booking, we will send you a booking offer by email, which you can then book on a binding basis if you so choose. We will then forward your booking information to the appropriate house owner and, following their final approval, we will send you your final booking documents by email.
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Is it possible to pre-reserve your desired period in a villa?
No, due to the high volume of bookings within our villas, it is unfortunately not possible to reserve a desired booking time in an object for a few hours or days.
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How does the Payment Process work?
Following the conclusion of a contract (receipt of the booking confirmation), a deposit is required. This deposit is 30% of the total price of your stay, and must be paid to Fincallorca within 5 days of receipt of the booking confirmation. The final 70% must then be paid 5 weeks before the start of your stay. The applicable payment conditions will be communicated to you in your booking form for a non-binding booking or binding booking. It will also be included in the booking confirmation. For payment of the deposit and the final payment, Fincallorca accepts bank transfer or in case of last minute bookings (up to 6 weeks before arrival) credit card (Visa & Mastercard). In case of payment by credit card, you will receive an individual payment link from us via email.
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Who is covered by the Travel Cancellation Insurance policy?
The Travel Cancellation Insurance that we offer as an intermediary alongside the rental of a villa covers, besides the person in whose name the policy is held, further persons of risk. These persons of risk include, besides the immediate family, anyone travelling as part of the same group, as well as their immediate family and caregivers, as long as no more than 12 people have booked. Events covered by the insurance can be found in § 2 of the insurance terms and conditions.
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When are the Check-In and Check-Out Times?
Your booked accommodation will be ready on your day of arrival by 16.00 CET. On your day of departure, you must leave the property by 10.00. Of course, you can arrive later than 16.00 on your first day; this depends entirely on your flight time.
Arrival at your villa: Checking in to a villa
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Must I provide my ID number after booking?
Requesting your ID number is normal during the process of booking a holiday. When boarding a plane or checking into a hotel, your personal details will, in all likelihood, be checked. We also require the ID number of the main booking person shortly after conclusion of the booking process, and then forward this to the owner of the villa that you have booked. This is required by the Mallorca Tourism Ministry, and also has the practical advantage that it helps the owner to identify you upon arrival.
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Why do all travellers aged 16 and over need to be identified?
Pursuant to art. 50, paragraph 11 of the Balearic Islands Tourism Law (amending act 8/2012 of 19th July to its version of 1st August 2017), the operator of a holiday rental must provide information about his/her holiday guests to the police (Dirección General de Policiá) in accordance with the Law on the Protection of Citizens. This information must be provided for each holiday guest over the age of 16, and must include the following pieces of information: name, surname, identification number, type of identification document, date of issue, sex, date of birth, nationality, arrival date, and traveller's signature. Five weeks before your arrival, Fincallorca will send you a form via email which you must hand to the owner of the property upon arrival.
You can find an example of this form here: Traveller's identification form
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How does the handover of the villa work?
Around 5 weeks before your arrival, you will receive your comprehensive documentation from us regarding the handover of keys and how to get in touch with the house owner or manager on-site. This includes a detailed description of how to get to the property or an easy-to-find meeting point. In case of confusion or a flight delay, please contact the house owner or manager, who will then help you with the way or provide you with a new arrival time. At the house, the owner or manager will then give you the keys to the property, and show you around the most important functions of the property. In order to ease this process, it is important that you give us your flight details - including arrival time, departure time, and flight numbers - at least 4 weeks before your stay. We will then forward this information to the house owner or manager so that they may prepare for your arrival.
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Who will take care of any problems that may arise during my stay?
If there should be problems on-site concerning the house that you have booked or other issues (for example a medical emergency or similar), please contact the house's owner or manager as soon as possible. They can then help you as soon as they are able to. You can also, of course, contact us at any point; we will then forward your concerns to the appropriate person.
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Should I bring my own towels and bed linen, and which other services are included?
Every single villa in our programme offers some inclusive services and amenities. These include, without exception, towels, dish-towels, and bed linen. In addition, they will provide, on the day of arrival, some drinking water, soap in the bathrooms, at least one roll of toilet paper per bathroom, and washing-up liquid. Many villas also offer other amenities, which you can find underneath the price table on each villa's detail page.
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Is there a minimum stay?
With very few exceptions, most houses can only be booked for a minimum of seven nights. Once this minimum is reached, any number of nights over seven is possible. Unless stated otherwise, the arrival day and departure day can be on any day of the week. Please note, however, that villa owners generally wish to avoid having gaps in their villa's availability, so the possible travel period may depend on bookings that are already confirmed.
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Can I bring my dog with me?
Some villas in our programme allow you to bring your dog on holiday with you. With this in mind, we have a 'Dogs Allowed' filter on our website which allows you to choose all of the villas where dogs are permitted. You will then only be shown the villas where dogs are allowed, although this must then be confirmed with the owner. Before we give you the final confirmation that you can bring your dog, we must arrange this with the appropriate villa owner. Please understand that we may ask you for the number of dogs, their breed, and their size. For example, some villas only allow you to bring exactly one dog; others may only wish for holidaymakers to bring small dogs, and so on.
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Can I smoke in my villa?
Every villa in our programme is non-smoking. Smoking is therefore never allowed inside, but rather exclusively in the outdoor areas of the villa.
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What should I do with rubbish during my villa holiday?
A villa holiday is always on a self-service basis. This includes rubbish removal; please note that, unlike in some other countries, there is no authority which arranges rubbish collection at your villa, but rather you must take any rubbish which accumulates to the rubbish tip in each town. Please ask the villa owner or manager when you arrive at the villa where the nearest rubbish tip can be found in order to dispose of any rubbish which builds up during your stay. Please note that these tips may be closed at the weekend, so we recommend going on a weekday to dispose of rubbish.
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How do I avoid an ant infestation at my villa?
To avoid getting ants in your villa, please remove all rubbish as soon as possible. Rubbish contained in plastic bags that is, for example, left by the front door, will always attract bugs like ants. This is even more so in southern Europe than in central or northern Europe. Ants may also come inside, particularly in the kitchen, if leftover food is not thrown away thoroughly enough. With that having been said, ants are a normal part of the scenery at any countryside villa. Should your problem with ants become too much for you during your stay, please contact the owner or manager of the villa so that further steps can be taken to solve the problem.
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What will the access road to my villa be like?
The countryside of Mallorca is subject to a so-called "sealing ban". This means that it is not permitted to tarmac over most natural paths or roads, and must be kept as sturdy earth trails instead. This means that they can be very bumpy and rocky. Please note also that bushes and tree branches may extend far into the road. These factors can sometimes make the journey to your villa, which will likely be located in a countryside location, rather difficult. The car rental companies on Mallorca are aware of this fact, and so are relatively lenient when it comes to returning a car covered in dust. However, we recommend driving slowly and carefully in order to avoid scratches in the surface of the car.
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What will the surroundings of my villa be like?
Modern holiday villas have, in many cases, a long history of development. Even these days on Mallorca, there are numerous active farmers who are specialised in almonds, olives, oranges, and lemons. Many of these also raise typical Mallorca species like donkeys, sheeps, chickens, peacocks, and so on. Anyone renting a villa on Mallorca should keep in mind that some villas will be in close proximity to fields where, for example, sheeps are grazing or other animals are kept. This will also be the cause of a so-called 'Eco-Noise', which is part of any villa holiday. Most people, especially children, understand the importance of looking after such an environment, and some villa owners even offer donkey rides or petting zoos for children to enjoy.
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What kind of standards can I expect when it comes to water, electricity, and so on?
The infrastructure at most villas cannot be compared to other parts of europe, for example when it comes to electricity, that sometimes doesn't flow constantly, or regarding water pressure, warm water service, or how clean the tap water is. However, such minor details are completely normal for countryside locations. If there should be any massive problem during your stay, please contact your villa owner or manager as soon as possible.
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What should I keep in mind when it comes to using the pool?
Mallorca is often called the 'Island of Wind'; this is largely due to the afternoon weather phenomenon called 'Embat', which consists of a strong sea breeze (although this can be welcome due to the heat), which of course sometimes brings leaves and insects into the pinca pool. That is not to say, however, that this makes the pool extremely dirty or affects the PH-value of the pool or the water quality. Most pools have their own net, attached to a long pole, which you can use to clean the surface of the water. The general cleaning of the pool generally takes place automatically via a timed circulating pump, as well as manually by a 'pool boy'. If you have any doubts about the quality of the pool water at your booked villa, please contact your villa's owner or manager so that they can check the water quality for you.
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What does Fincallorca's Best-Price Guarantee mean?
It is our goal to offer you the best product at the best possible price. This means that we are not only very selective when it comes to choosing our villas, but also when it comes to pricing them. Although a majority of the houses in our programme can only be found on our website, there are also villas which you can book through other websites and portals. The point of our best-price guarantee is to ensure that every villa in our programme can be booked via our platform for the best possible price on the market. If you happen to find one of our villas for a cheaper price through someone else, please send us the competing offer up to five days after booking and we will aim to beat the offer. If we are unable to do so, you can cancel your booking with us free of charge. With the Fincallorca best-price guarantee, you are always on the safe side.
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Why is it not possible to select certain time periods, although they are available?
Our landlords themselves are the ones who determine how long is the minimum rental period per stay. The same applies to the arrival and departure days and whether gaps between two stays are permitted. In some houses, due to the owner´s organisational reasons, arrival is only possible on certain days of the week. Through the interaction of these rules, it can happen that certain arrival days and/or departure days are not eligible in the booking form.
Terms and Conditions of Fincallorca GmbH
Terms and Conditions of Agency and Brokerage of FINCALLORCA GmbH
Dear customers,
The following Terms and Conditions of Agency and Brokerage between you – hereinafter the “customer” – and FINCALLORCA GMBH – hereinafter “FINCALLORCA” – shall become part of the brokerage contract, given that these are effectively agreed upon as you make a booking for a holiday home/holiday apartment. “Holiday apartments” and “holiday homes” shall hereinafter be jointly referred to as a “holiday property”. The following Terms and Conditions of Agency and Brokerage at the same time govern the contractual relationship between you and the owner/lessor, with whom the contract on the brokerage by FINCALLORCA is concluded. The owner or lessor of the holiday property will hereinafter, for reasons of simplicity, be referred to as the “lessor”. Therefore, please read through these terms and conditions carefully.
- Position and performances of FINCALLORCA, applicable legal provisions
- Booking process
- Information, references
- Payment processing
- Deposit
- Withdrawal by the customer before the beginning of the booking (arrival) / Cancellation costs
- Termination for reasons of conduct
- Unutilised service
- Obligations of the customer vis-à-vis FINCALLORCA and the lessor, termination by the customer
- Obligations vis-à-vis the lessor
- Arrival and departure time, delayed arrival
- Obligations of FINCALLORCA regarding entry regulations and visa entry requirements
- Liability of the mediator
- Place of jurisdiction and governing law, consumer dispute resolution
1. Position and performances of FINCALLORCA, applicable legal provisions
1.1. On its websites, FINCALLORCA offers brokerage services for third-party performances, viz. contracts with lessors of holiday properties. FINCALLORCA merely assumes the position of a mediator between the customer and the lessor.
1.2. If FINCALLORCA brokers a composite performance by the lessor, consisting of the touristic main performance and ancillary performances (e.g. accommodation and transport) and if these ancillary performances of the lessor are an essential component of the main performance, FINCALLORCA merely assumes the position of a mediator for the contract between the customer and the lessor. The same applies if the ancillary performances of the mediated lessor do not make up a significant share of the overall value in the composition of the performance of the provider and neither represent an essential characteristic of the performance composition of the provider or FINCALLORCA itself, nor are they advertised as such.
1.3. As a mediator, FINCALLORCA assumes the position of a provider of associated travel services, given that the conditions to offer associated travel services under the legal provisions of § 651w BGB [German Civil Code] are met by FINCALLORCA.
1.4. Without prejudice to the obligations of FINCALLORCA as a provider of associated travel services (particularly the transfer of the legally prescribed form and the conclusion of customer deposit insurance in case of collection activity by FINCALLORCA) and the legal consequences in case these legal obligations are not met, FINCALLORCA is neither a travel organiser nor a contracting party to the rental contract over the holiday property concluded with a booking, also if the conditions specified in 1.2 or 1.3 are met. As such, the company is not liable for the information provided by the lessor on prices or performances, for the performance itself, or for any shortcomings in the performance. Any liability of FINCALLORCA resulting from the brokerage contract and legal provisions, particularly the mandatory provisions on teleservices and electronic business, shall remain unaffected.
1.5. The rights and obligations of FINCALLORCA as a mediator result from these Terms and Conditions of Agency and Brokerage as well as any supplementary contractual agreements, alternatively from the legal provisions laid out in §§ 675, 631 et seqq. BGB (provisions on agency business against payment).
1.6. If the following provisions contain regulations on the stay as well as the rights and obligations of the customer and the lessor, these regulations will be made by FINCALLORCA as a commercial agent in the name of the lessor and with the authority to represent them; they shall become content of the contract which comes into being through the mediation by FINCALLORCA.
2. Booking process
2.1. For bookings made by telephone, in writing, or via e-mail or fax, the following applies:
a) With the booking, the customer offers the lessor the conclusion of a rental contract on the holiday property vis-à-vis FINCALLORCA as its legal agent in a binding manner.
b) The rental contract with the lessor enters into force with the receipt of the booking confirmation (declaration of acceptance), which is made by FINCALLORCA in the name of the lessor as its agent and representative. The booking confirmation does not require a certain form.
2.2. Bookings can be made without individual communication through an online booking process (contract of electronic commerce). For the conclusion of the contract, the following applies:
a) The online booking process is explained to the customer through the relevant internet presence of FINCALLORCA. The customer has a relevant correction option available to correct their entries and to delete or reset the entire online booking form. The use of this option is explained. The contract languages offered to perform the online booking are indicated. If the contract text is stored by FINCALLORCA in the online booking system, the customer will be informed of said storage and the option to access the contract text at a later time.
b) By pressing the button “Book now”, the customer offers the lessor the conclusion of a rental contract vis-à-vis FINCALLORCA as its legal agent in a binding manner. The receipt of booking will immediately be confirmed to the travelling party electronically.
c) The transfer of the offer to conclude a contract by pressing the button “Book now” does not substantiate any claim of the customer to the conclusion of a rental contract in accordance with their booking details. The lessor or, as its representative, FINCALLORCA are on the contrary free to accept or reject the contract offer of the customer.
d) The contract is concluded when the customer receives the booking confirmation from FINCALLORCA.
3. Information, references
3.1. When providing references and information, FINCALLORCA shall be liable, within the framework of legal regulations and contractual provisions, for the proper selection of the source of said information and its correct transfer to the customer. Information agreements containing a contractual primary obligation to provide information shall only be deemed concluded if done so expressly. In accordance with § 675 (2) BGB, FINCALLORCA shall not be liable for the accuracy of the provided information, except for those cases in which a special information agreement was concluded.
3.2. Without an express agreement, FINCALLORCA does not assume any warranty within the meaning of § 276(1) sentence 1 BGB for information on prices, performances, booking conditions, and other circumstances of the travel service provided, nor does it guarantee delivery concerning the information provided about the availability of the services mediated by FINCALLORCA within the meaning of this regulation.
3.3. FINCALLORCA shall only receive special requests to pass them on to the lessor to receive the brokerage services. Unless expressly agreed otherwise, FINCALLORCA is not obligated to fulfil said special requests. These additionally do not form a condition or contractual basis for the mediation order or for the booking declaration of the customer to be transferred from the mediator to the lessor. It is pointed out to the customer that special requests usually only become a part of the contractual obligations of the service provider if these are expressly confirmed by the service provider.
4. Payment processing
4.1. The lessor has granted FINCALLORCA the power of commercial representation to collect all payments to the lessor, including cancellation fees and other payments to the lessor.
4.2. If FINCALLORCA, in its capacity as a mediator, assumes the function of a broker of associated travel services in accordance with § 651w BGB (see Clause 1.3), the following shall apply: FINCALLORCA may only request and accept payments of the customer for remuneration of travel services after ensuring that these will be reimbursed to the customer if these travel services are to be performed by FINCALLORCA itself or if the claims for remuneration of service providers who receive the brokerage are still to be performed, and in case of insolvency of FINCALLORCA as the mediator of associated travel services
a) travel services will be cancelled; or
b) the customer fulfils payment requests for performed travel services by service providers who receive brokerage services and were unsatisfied.
FINCALLORCA shall provide this security when brokering associated travel services by taking out insolvency insurance in acc. with § 651w (3) BGB under specification of the name and contact information of the securer of the customers’ money in a clear, comprehensible, and emphasised form and by transferring a relevant security certificate for all customer payments to the brokers of associated travel service, which results in these payments only becoming due after transfer of said security certificate for associated travel services.
4.3. A down payment becomes due upon conclusion of the contract (receival of the booking confirmation). The height of the down payment amounts to 30% of the rental price which must be settled vis-à-vis FINCALLORCA within 5 working days after the booking confirmation. The remaining amount must be paid to FINCALLORCA 5 weeks before commencing the trip. The customer shall be informed about these payment conditions before booking; this information is included with the general information on the availability of the holiday property. The punctuality of a payment is determined by receipt by FINCALLORCA.
4.4. If the down payment and/or the remaining payment is not received by FINCALLORCA or the agreed payment recipient within these deadlines, notwithstanding the fact that the holiday property is available as contractually agreed and the customer does not have any contractual or legal lien, FINCALLORCA is entitled to, after issuing a reminder with a deadline in the name of and with the power of attorney of the lessor, to declare its withdrawal from the contract and to charge the customer lump-sum withdrawal fees on behalf of the lessor, in accordance with Clause 6.2.
4.5. If the lessor is willing and able to transfer the booked holiday property as contractually agreed and if the customer does not have any contractual or legal lien, no claim to occupy the property nor to any contractual performances exists without complete payment.
5. Deposit
5.1. If deposits are to be posted, this shall only substantiate a deposit relationship between the customer and the lessor of the holiday property. FINCALLORCA in no way assumes any obligation to either settle or repay deposits.
5.2. If the lessor demands a deposit, this will be specified in the description of the holiday property as well as in the order confirmation. If notice is made herein that the deposit must be paid to FINCALLORCA, FINCALLORCA, as a commercial agent, merely assumes the position of the lessor’s collection agent.
5.3. The deposit must in principle be posted in cash. In general, it is not possible to post a deposit using a cheque; deposits can only be posted using a credit card if this has been expressly agreed in individual cases.
5.4. The deposit serves as a security for the obligation of the customer to return the keys, to pay the consumption-dependent ancillary costs such as electricity, water, gas, and phone charges, to compensate for damages to the holiday property, as well as to compensate for damages incurred if the final cleaning is not performed in a proper manner.
5.5. The lessor or its representative is entitled to make appropriate deductions from the deposit.
5.6. If the lessor or its representatives do not compensate claims under Clause 5.4 from the deposit, it will be repaid on the last day of the booking, before the guest departs. Otherwise, the settlement and any repayments will be made at the latest 14 days after the end of the booking.
6. Withdrawal by the customer before the beginning of the booking (arrival) / Cancellation costs
6.1. It is pointed out that no legal right of withdrawal exists for contracts on holiday properties vis-à-vis lessors, either domestic or foreign; furthermore, in accordance with § 312g (2) sentence 1 clause 9 BGB, no right of revocation exists for contracts on holiday properties concluded at a distance. However, a right of withdrawal does exist if the contract is concluded away from business premises. Nevertheless, the customer is granted a contractual right of revocation by the lessor for contracts mediated by FINCALLORCA, in accordance with the following provisions, unless the lessor has explicitly specified a deviating regulation in the offer. The declaration of revocation before the beginning of the booking should exclusively be directed towards FINCALLORCA as the lessor’s commercial agent. It is strongly encouraged to declare revocation in the text form.
6.2. Lessors can – unless contractually agreed otherwise – charge the following lump sum revocation fees in case of revocation, to be collected by FINCALLORCA as the collection representative. Their calculation takes into account saved expenses as well as a typically possible occupancy of the holiday property in another fashion. These lump-sum revocation fees are as follows:
a) For revocations up to 90 days before the beginning of the booking, 30% of the rental price.
b) From the 89th day up to and including the 60th day before the beginning of the booking, 50% of the rental price.
c) From the 59th day up to and including the 30th day before the beginning of the booking, 75% of the rental price.
d) From the 29th day up to and including the day on which the booking begins, and in case of non-arrival without a declaration of revocation, 90% of the rental price.
6.3. In case the lump sum revocation costs are asserted in accordance with the aforementioned provisions of Clause 6.2, the lessor is not obligated to provide proof of a different occupancy of the holiday property over the originally agreed contract period. Nevertheless, the customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.4. The lessor, or FINCALLORCA as its representative, reserve the right to, in the place of the lump sum compensation, assert compensation for the precise loss under consideration of income from another occupancy as well as expenses saved. In this case, the calculation must be proved to the customer with substantiation.
6.5. The customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.6. In each instance of a revocation, the customer is entitled to appoint a replacement person, pursuant to the booking contract, who enters into the contract concluded with the customer and takes on all rights and obligations. The lessor can either themselves or via FINCALLORCA as its representative object to the entry of the replacement person into the contract if said person or their fellow traveller(s) do not meet the contractual agreements or other contractually agreed essential circumstances necessary for the performance of the contract and the contractual use of the holiday property.
6.7. It is expressly recommended to take out travel cancellation insurance. Said insurance can be taken out via FINCALLORCA.
7. Termination for reasons of conduct
The lessor or its local authorised person or FINCALLORCA as its representative reserves the right to terminate the contract after the beginning of the booking if the customer and/or their fellow travellers sustainably disrupt the performance of the contract, ignoring a warning, or if their conduct is in breach of contract to such an extent that this justifies immediate termination of the contract. This particularly applies to instances of intentional or grossly negligent damages to the holiday property or its inventory as well as culpable infringements against the special obligations following Clause 10 of these terms and conditions. If the contract is terminated, the lessor still reserves the right to claim the rental price; however, the lessor must deduct the value of those benefits attained through a different occupation of the holiday property.
8. Unutilised service
8.1. If the customer does not, or not completely, use services of the lessor contractually provided to them, particularly attributable to late arrival and/or early departure because of illness or other reasons for which neither the lessor nor FINCALLORCA is responsible, they shall not have the right to claim pro rata reimbursement.
8.2. However, the lessor shall pay to the customer those amounts which they earn from a different occupancy of the property, as well as expenses saved
8.3. The customer reserves the right to prove to the lessor that they made earnings through a different rental of the property or that the relevant income and/or expenses saved exceeded those considered by the lessor.
8.4. It is pointed out to the customer that costs incurred by a termination of a stay through no fault of their own can only be covered by special travel cancellation insurance and not by ordinary travel cancellation insurance. Said special travel cancellation insurance is not included in the price for the holiday property; however, it is still recommended.
9. Obligations of the customer vis-à-vis FINCALLORCA and the lessor, termination by the customer
9.1. The customer shall immediately report any deficiencies by FINCALLORCA to the mediation service of FINCALLORCA and provide the opportunity to remedy the problem. If the customer fails to report through fault of its own, all claims of the customer resulting from the mediation contract shall lapse, if FINCALLORCA would otherwise have been able to provide appropriate assistance.
9.2. The customer shall immediately report deficiencies to the holiday property itself, its furnishings, or other deficiencies or malfunctions to the contact specified by FINCALLORCA, without a special reference towards the lessor themselves, and request a remedy. If said report is not submitted through the customer’s own fault, they shall have no claims vis-à-vis the lessor if they would have been able to immediately remedy to deficiency or malfunction, or remedy the situation by providing another, equivalent holiday property.
9.3. To ensure that the customer is not disadvantaged in providing proof that damages to the holiday property or its facilities are to no fault of their own or in proving the extent of the damages, it is strictly recommended that any damages determined when moving in or at a later point are immediately reported to the lessor or their appointed agent, also if the customer did not cause said damages or if they do not disturb them.
9.4. If the stay at the holiday property is severely impaired by a defect or malfunction for which the lessor is contractually liable, the customer reserves the right to terminate the contract with the lessor. The same applies if it cannot reasonably be expected from them to continue their stay because of said defect or malfunction for an important reason apparent to the lessor. Termination shall only be allowed if the lessor or, if available and contractually agreed, their agent allow an appropriate deadline set by the customer to pass without remedying the defect. No deadline must be set if the defect cannot be remedied, if this is refused by the lessor or their agent, or if a special interest of the customer entitles them to extraordinary termination.
10. Obligations vis-à-vis the lessor
10.1. The holiday property may only be occupied by those persons specified in the contract. In the event of overoccupancy, the lessor, without prejudice to their right to terminate the contract, is entitled to demand an appropriate, additional remuneration for the period of overoccupancy. The surplus persons are to leave the property immediately.
10.2. Visits of any third parties who are not specified as fellow travellers within the framework of the contractual agreements, with a stay extending 24 hours and particularly those including an overnight stay, shall be reported to the lessor. If said notification is not made, or if such visits objectively constitute additional occupancy of the holiday property, the provisions of Clause 9.1. shall apply mutatis mutandis.
10.3. The customer and their fellow travellers undertake to treat the property with care. Customers also undertake to take all efforts which can reasonably be expected from them to contribute to the remedying of any service impairments and reduce potential damages to a minimum.
10.4. The customer shall exactly follow the (operating) instructions on the use of the property and its facilities available in the holiday property or communicate to them on site. In particular, customers are prohibited from making any interventions to the technical facilities of the holiday property, including the electrical installations, the water and sewerage supply, individual appliances, heating, the circulating pump installations of swimming pools, and locking devices without the approval of the owner or their agent. The customer shall be liable for any damages culpably caused by a relevant infringement, if applicable jointly and severally together with their fellow travellers.
10.5. The customer undertakes to observe the local regulations communicated to them, particularly those on fire and noise prevention and the water supply.
10.6. Customers furthermore undertake to regularly clean the holiday property, which shall be left in a clean condition before departure. Any final cleaning included in the price does not cover the cleaning of the dishwasher and the stove, the oven, the refrigerator, and the kitchen appliances; these must be left in a perfectly clean condition. If any extra cleaning is required, the lessor shall charge the cleaning time. Any defilements or damages to the property’s facilities which cannot be remedied by usual means shall be charged separately. Any indemnifications resulting from the aforementioned provisions to the detriment of the customer must be paid to the lessor before departure and can be deducted if a deposit has been posted.
10.7. Pets may only be brought along after prior authorisation by the lessor. The species, size, and number of animals must be indicated precisely and truthfully. The culpable refraining of providing information, or the culpable provision of false information, might constitute grounds for extraordinary termination on the part of the lessor.
11. Arrival and departure time, delayed arrival
11.1. The customer can move into the holiday property on the day of arrival at the time specified in the documents on the brokered holiday property. No claim to prior occupancy exists.
11.2. FINCALLORCA shall provide information on the latest possible time of arrival. No claim to a key transfer or property takeover exists in case of delayed arrival.
11.3. Guests shall always communicate late arrivals to the contact specified in the applicable documents, this particularly applies if the lessor or a local agent is willing to arrange for a delayed (key) transfer in exceptional cases.
11.4. The guest shall bear the accommodation costs incurred due to delayed arrival.
12. Obligations of FINCALLORCA regarding entry regulations and visa entry requirements
12.1. FINCALLORCA shall only inform the customer of the entry and visa regulations if such an order is expressly agreed on. In all other cases, any such duty to clarify or inform only exists if special conditions, either known to FINCALLORCA or publicly evident, necessitate and express notice and the relevant information is not already contained in the offer documents available to the customer.
12.2. Such duties to inform on the part of FINCALLORCA are limited to communicating information from current, industry-standard information sources. FINCALLORCA is not subject to any special research obligation without an express agreement. FINCALLORCA can also fulfil its obligation to provide information by providing reference that the customer should themselves follow up with the information points worth considering.
12.3. The aforementioned provisions shall apply mutatis mutandis to providing information on customs regulations, health regulations for entry, health-related precautionary measures to be taken by the customer and their fellow travellers, as well as for import and export regulations.
13. Liability of the mediator
13.1. If FINCALLORCA has not expressly agreed with the customer to assume a contractual duty, FINCALLORCA shall only be liable for the proper fulfilment of the agency duties. These agency duties in particular include the legally effective transfer of the offer to conclude a contract with the service providers to receive brokerage services, as well as, in the case of acceptance of the contract offer by the service providers to receive brokerage services, the transfer of the confirmation of contract on behalf of and for the account of the service providers to receive brokerage services.
13.2. FINCALLORCA shall not be liable for defects and damages to the customer arising from the mediated travel service. This shall not apply if FINCALLORCA reached an express agreement on the service or the securing of the service, in particular, if this significantly deviates from the service description of the service provider.
13.3. The preceding regulations shall not do prejudice to any of FINCALLORCA’s own liability resulting from the culpable infraction of its agency duties.
13.4. The liability of a mediator pursuant to § 651w (4) BGB and § 651x BGB shall remain unaffected by the regulations above.
14. Place of jurisdiction and governing law, consumer dispute resolution
14.1. FINCALLORCA points out that, against the background of the law on consumer dispute resolution, FINCALLORCA does not take part in any voluntary consumer dispute resolution. If consumer dispute resolution becomes mandatory for FINCALLORCA after its publication, FINCALLORCA shall inform the consumer in some suitable form. For all contracts concluded with electronic transactions, FINCALLORCA makes reference to the European online dispute resolution platform https://ec.europa.eu/consumers/odr/.
14.2. For FINCALLORCA’s agency service, German law shall solely apply to the entire legal and contractual relationship between the customer and FINCALLORCA.
14.3. The customer can only take legal action against FINCALLORCA, if FINCALLORCA is used as a mediator, at its place of business.
14.4. For any claims asserted by FINCALLORCA vis-à-vis the customer, if any claims from the mediation contract are asserted, the customer’s place of residence shall be decisive. For claims against customers who are merchants or legal entities under public or private law with a place of residence or permanent address abroad, or whose place of residence or permanent address is unknown at the time the claim is asserted, and given that claims from the mediation contract are asserted, the place of jurisdiction is agreed as the place of business of FINCALLORCA.
14.5. The regulations above do not apply:
a) if and insofar as any regulations from international agreements or European law, which cannot be overridden contractually and apply to the mediation contract between the customer and FINCALLORCA, result in deviating circumstances to the benefit of the customer; or
b) if and insofar as any regulations in an EU member state of which the customer is a citizen, which cannot be overridden contractually and apply to the mediation contract, offer more beneficial terms to the customer than the aforementioned regulations or the relevant German provisions.
© These Terms and Conditions of Agency and Brokerage are protected by copyright; FINCALLORCA GmbH & Noll | Hütten | Dukic Rechtsanwälte, Munich | Stuttgart, 2004 – 2019
Download:
BookingConditions.pdf
Terminos_y_condiciones_de_intermediacion.pdf
Rural Villa ”Es Garrovers”
near Artà (East)- Absolutely quiet location
- Beautiful natural garden
- Family-friendly design
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Location of the Rural Villa
The exclusive villa "Es Garrovers" is situated in an absolutely quiet location in the middle of the green hills which shape the charming area around the medieval little town of Artà. You can drive there for your daily shopping and go for an enjoyable stroll through this striking little town, trying out the local bars, cafes, and restaurants. Beautiful sandy beaches such as Sa Marjal or secluded natural beaches such as Cala Varquez can be easily reached from the villa via hire car.
Map ViewThe Rural Villa at a Glance
Beautiful natural garden
Family-friendly design
Supermarket "Naturalia Artà" (2.9 km)
ATM Caixabank (3.6 km)
Weekly market "Artà" (4.9 km)
Golf course "Pula Golf" (4.4 km)
Airport "Palma de Mallorca" (70.3 km)
Detailed Description
The villa "Es Garrovers" was built in 2000 in the typical Mallorcan quarry-stone style and maintains the tradition of a spacious and comfortable country house nestled in the beautiful surrounding hilly landscape. You will drive through a wrought-iron gate toward the villa on an estate at the edge of a vast nature reserve. There are fixed natural stone paths throughout the garden so you can stroll through the carefully and lovingly arranged natural garden. Marvel at the gnarly almond and olive trees, palms, cypresses, and the numerous cacti. At the bottom of the garden, you will find a cosy, shaded area with ancient trees and Mediterranean stone seating furniture where you can pick almonds to break open with the provided stones and enjoy them during harvest time, or simply let your mind wander. The estate is on somewhat of a slope, giving you a stunningly wide view across the mountains from the villa and various surrounding areas. On clear days, the view from the rooftop terrace on the upper floor can even stretch to the small, neighbouring island of Menorca. The pool landscape is just a few feet beneath the terrace area, and can be closed off with a wooden gate for child safety. There is a large sun terrace around the pool with several modern loungers and stylish parasols. The pool area is surrounded by a small wall where you can sit to rest and relax. The pool itself can be illuminated, allowing you to refresh yourself in the cool water not just during the day, but also in the evenings and at night under the stars. From the pool area, you can access the garden via a set of steps. The pool area and terrace above the pool comprise approximately 180 m². As the villa is designed in an L-shape, the terrace borders the house directly on two sides, with a roof to provide you with comfortable shade on hotter days. On the terrace, you will find comfortable wicker lounge furniture and massive wooden benches with an integrated table, where you can enjoy a fabulous BBQ evening together.
The floor-to-ceiling windows leading to the terrace can be fully opened and simultaneously darkened with wooden shutters. You can enter the indoor area of the stylish villa from the numerous windows. Thanks to the unique layout of the house, two separate families can find plenty of space and privacy throughout the 280 m² living space. The living room with a ceiling height reaching up to 5 m and the kitchen comprise one large area. Comfortable upholstered furniture is situated directly in front of the fireplace, which provides cosy warmth for cooler days. The villa can be pleasantly warmed on cooler days by means of the central heating, and the upper floor features underfloor heating. The integrated kitchen is designed in the American style and offers several seats at the counter, which provides somewhat of a visual barrier between the kitchen and dining area. You can enjoy cooking evenings together comfortably on the wide work surfaces. The vintage-style kitchen offers every comfort you may need when you choose a self-catered holiday: from a toaster to an electric kettle, from a coffee maker to a microwave, cooker, ceramic hob, dishwasher, large refrigerator, and much more – you'll find everything you need. Behind the kitchen is a practical, separate utility room with a washing machine and tumble dryer. From the living room, you can access the dining room with a beautiful, large wooden table and chairs. Through the spacious dining room, you'll come to the northern wing of the villa which comprises the sleeping quarters with two double bedrooms and a full bathroom with shower, bathtub, toilet, and bidet. Along the northern wing, you will also find French windows reaching down to the floor, so you can wake up in the morning and immediately jump out of bed and onto the terrace to greet the day. The bedrooms are fitted with two 90 x 200 cm beds, and the built-in wardrobes with slats offer plenty of room for your holiday wardrobe. A cot is also available here. In the foyer, you will find a guest toilet, and you can reach the master bedroom with an en-suite toilet on the upper floor via a set of stairs. From the master bedroom, you can step onto the beautiful rooftop terrace with wide, spectacular sea views.
At "Es Garrovers", you will enjoy a stunning countryside idyll. The medieval town of Artà, which features the landmark pilgrimage church towering over the charming area, is just 3 km away. On Tuesdays, there is a local market at the Placa del Conqueridor. Don't just stroll through the market though – wander through the alleyways and discover the beautiful shops, have a lovely break at one of the numerous cafes, or delight in a delicious dinner at an excellent restaurant. Should you feel like exploring a little nightlife, simply drive to the bustling coastal town of Cala Ratjada which features numerous attractive bars and nightclubs on its sea promenade. The stalactite caverns of "Coves del Artà" are an underworld full of stalagmite and stalactite formations which will fascinate children and adults alike. This highly recommended villa is also very close to "Via Verde". The former railway track was recently converted to a wonderful cycle/hiking track. The 30-km track stretches from Manacor to Artà. It is generally very flat and gives wonderful views of the surrounding countryside. Your journey takes you past sheep pastures, goats, donkeys, horses, and many other animals and you can enjoy the scents of the almond, olive, orange, and carob trees here. After the varied itinerary, you can return to the cosy villa "Es Garrovers" and enjoy the beautiful sunrises and sunsets which frame your holidays. From the elevated rooftop terrace, you can see the sun rise over the sea, and set over the outlines of the Tramuntana mountains over 70 km away. We at Fincallorca wish you a relaxing time. Incidentally, a couple of cats has been living in the garden at the villa for a few years (see photo). They are both still very timid, and will only approach animal-loving guests very hesitantly, and even then, they will only come to the terrace. Although the cats have no access into the house itself, they still rely on being fed. The property manager therefore always provides plenty of cat food for the villa guests. Children in particular tend to quite enjoy this small, daily chore.
(Licence Number: VT/1659, Name: Es Garrovers)
Floor plans
Bed sizes
Single beds:
- Single bed 1: 0,90 x 2,00 m
- Single bed 2: 0,90 x 2,00 m
- Single bed 3: 0,90 x 2,00 m
- Single bed 4: 0,90 x 2,00 m
- Single bed 5: 0,90 x 2,00 m
- Single bed 6: 0,90 x 2,00 m
Video
Prices and Conditions
Included Services
- One roll of toilet paper in every bathroom
- Hand soap in every bathroom
- Washing-up liquid and sponge in the kitchen
- Dishwasher tabs (if applicable)
- Free final cleaning
- 1 - 3 bottles of water
- Free bed sheets and towels
- Kitchen towels
- Salt, pepper, oil, vinegar
- Other herbs and spices
- Pool or beach towels
Optional Services
- Cleaning service € 12 / hour
- Towel/bed linen exchange € 24
- Massage service (on demand)
- Private chef (on demand)
Important Booking Information
In this villa, a free Baby Set consisting of baby cot and high chair is available on request.Booking Calendar/Availability of the Rural Villa
- available
- Arrival/departure
- occupied
- on request
You will be looked after on-site by:
BirgitVisited & photographed
We visit each property and take our own photos.Direct contact
We work together closely with the property owners themselves.Described by us
Descriptions based on our on-site visit and photographs.Reviews
Reviews
Reviewed by: Philip
19.10.2019We were allowed to spend this autumn wonderful family holidays in Mallorca and the Finca Es Garrovers was the main reason for it. It is a big house with a lot of space inside and outside. Besides the beautiful pool area we also liked the room layout very much. We felt well and recovered well. The Finca was very clean and well furnished. In addition to comprehensive furnishing, we also benefited from a small library and game collection. Another highlight was the kitchen with the huge table for preparation and breakfast. The kitchen is also fully equipped. Often we stayed on the comfortable seat with the beautiful view. From the upper terrace, right next to the master bedroom, you have sea views. The pool was always clean and was cleaned weekly. We are already looking forward to our next holidays in the Finca Es Garreovers!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Stephan
03.09.2019We've been to Es Garrovers for the fourth time now and are still thrilled. Perfect on-site support by Mrs. Voss and her team. We are looking forward to coming back soonTranslated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christina
20.08.2019It's the second time we've been there. All in all still a good Finca, but a little bit older. In bathrooms (joints, cabins, etc.) and outdoor furniture, "the ravages of time" should be slowly but surely counteracted. A pair of comfortable and visually appealing lounge furniture would have a great effect here. There were some problems with the water quality of the pool, this was not the case during the first stay.Translated by Google
- Facilities Good (4)
- Cleanliness Satisfactory (3)
- Exterior Satisfactory (3)
- Location Satisfactory (3)
- On-site service Good (4)
- Service and booking Good (4)
Reviewed by: Torsten
25.09.2018It is a fantastic large complex with a wonderful house in a quiet location. We spent a very nice relaxing time with our children + grandparents. Very well we found the perfect equipment (child stuff - everything the heart desired was present), the child safety fence to the pool, several seats outside, the grill corner etc.! We'll be happy to come back:-)Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Sandra
15.09.2018In a word, a dream!!!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking Outstanding (5)
Reviewed by: Sabine
04.07.2018It was the most beautiful Finca, which we had until now. Equipment was great. Everything was there and even more. The finca was very thoughtful, well maintained and very clean. The pool was beautiful. There were many Kleinkindutensiluen such. As potty, toilet attachment, paddling pool, sand toys, high chair, cot and water toys available. We had a great holiday and will gladly come back.Translated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Joerg
21.06.2018A dream! Wonderful property in top condition. Our high expectations were exceeded. On-site support by Theresa was excellent. Price performance and handling I find excellent.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Andreas
02.05.2018The finca is a spacious, luxurious, quiet and well-equipped property, which corresponds to 100% of the information and photos on the Internet. Both the division of the interior - ideal for two families -, as well as the spacious outdoor area with covered terraces, barbecue and large pool invite you to family vacation. I spent my 60th birthday with my family here. Both the professional handling of the booking and the on-site support were excellent. This also when we needed support due to an accident. All in all, a great organization Fincallorca, a great on-site care by Mrs. Voss and a great vacation home, which we would book again anytime.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Steffen
06.09.2017It could not be better !!!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Sabine
27.07.2017The finca is beautiful, well equipped, in a beautiful quiet location. In addition, one is within max. 15 minutes by car to the beach or in the next village for shopping. In my opinion, a new dimension of the holiday ...Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Andreas Weinert
06.07.2017You can only say, it was a dream there vacation to be allowed. The building and the property are top. Except for two small things (fridge and access road) there was absolutely nothing to complain about.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Good (4)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Marc Ullrich
06.07.2017A very nice finca to be highly recommended. Everything is really there.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Chrisi
06.07.2017Super nice finca close to Arta, but very quiet. We will definitely come again.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Good (4)
Reviewed by: Rodax
16.06.2017We were there with the family. From toddler to grandparents. Very suitable for such holidays, where you like to eat together, but also enjoy your own space. This is guaranteed by the layout of the rooms and the spaciousness of the grounds. The finca is located in a very quiet area. No neighbors noise, no yapping dogs, no industrial plant. The road is also far away. The equipment leaves nothing to be desired. Do you have a little problem? The administration responds immediately to make the stay pleasant.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Stephan Weiss
04.04.2017All around successful stay, especially as the result of Mallorca 365 was the whole thing "edible" was!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Good (4)
- Location Satisfactory (3)
- On-site service Outstanding (5)
- Service and booking Good (4)
Reviewed by: Gisela Benesch
09.10.2016This finca is a dream of their location and their facilities. Whether it is the clean pool or this wonderful outdoor area, we felt very comfortable here. With 8 people to vacation there is no problem with the facilities. We celebrated my husband's 60th birthday there. With the service from Fincallorca including the service on site, this was all a wonderful holiday and for my husband a happy birthday. Thanks for the tips of the good restaurants in the area.Translated by Google
- Facilities Good (4)
- Cleanliness Good (4)
- Exterior Good (4)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking Outstanding (5)
Reviewed by: Mathias Larbig
29.09.2016Just as described in the video and in the text. Everything was great, no complaints at all. Great barbecue area, not visible in the video ... happy again!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: M.R.
15.09.2016Beautiful finca with a great pool and a great terrace. Equipment was also good, even detergent and dishwasher tabs were available. A finca that you can only recommend.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Stephan Brock
07.09.2016The finca is an absolute dream. The on-site support was fast, very friendly and competent. Desirable would be just a few more wine glasses, there are only 4 available. The situation with the bunk bed is not optimal because the upper bed does not provide protection against falling out.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Andrea Haudel
21.08.2016We spent with 8 people (5 adults, 3 teenagers) 2 wonderful weeks in Es Garrovers. The finca is very scenic and located about 3.5 km from Arta. Neighbors have never been seen and rarely heard. Every now and then early in the morning dogs, cocks and sometimes a donkey. In Arta itself there is a German bakery and a small department store, where you get almost everything except food (wine glasses, toys, beach accessories, clothing, etc.). Finca (bedroom, kitchen, bathrooms, barbecue, etc.) were very clean. The frequently used large pool was cleaned during our stay by the gardener and the water quality checked. Because there were problems with the WLAN, after 4 days a new antenna and a more powerful router was installed. Afterwards one had to the joy of the children in the living room and on the terrace a good Internet connection. The finca was very well equipped. In addition to a coffee machine in the kitchen there was also a coffee machine, blender, microwave, large fridge with freezer, fish grill, paella pan, etc. There are also plenty of bath towels available. Since the finca has a washing machine and a dryer, you can also wash the towels quickly if necessary in between. The huge property is very lovingly created. From the terraces you can watch wonderful sunrises and sunsets. Luckily there was always a light breeze during our stay (late July to early August), so it was not too hot. However, we have in the 3 bedrooms, where there was an air conditioner, also used. It would be nice if the 4th bedroom in the future could possibly be equipped with an air conditioner. The children helped themselves with a fan that existed in the house. Finally, the service on site was great. We met Birgit, our contact person at Fincallora, in Arta at a petrol station. She guided us to the finca and handed over the keys. In the following days, a call to Birgit was sufficient and, for example, a broken light bulb was exchanged or Theresa had brought in a pasta sieve or - as already mentioned - supervised the installation of the new Internet connection. We would like to have stayed longer and can recommend the finca to 100%.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Hans-Jürgen Ritter
19.05.2016Two cats were advised, we also gladly took the feeding. There are now a whole lot of cats on the finca. That can then become a plague. Otherwise, we do not have a single point of criticism. The finca was very well maintained and clean. If there was something to improve, then that would be a better access to the last 100 meters (but was known) or a heated pool.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking Outstanding (5)
Reviewed by: R. Querfurth
27.03.2016A very beautiful finca, which leaves nothing to be desired. The location is wonderfully quiet. The city of Arta and shopping are still within a few minutes by car. The equipment was perfect, everything in very good condition and absolutely clean. The outdoor area with terrace, pool and large garden is awesome. It was an ideal week to relax and explore the island. Many thanks to the whole team from Fincallorca.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: E. Meiser
28.12.20155 star holiday! We usually travel to 5 star hotels and I have to say this finca and fincallorca service are at least at this level! On our arrival, the finca was in impeccably clean condition, the rooms inviting and even more beautiful than in the photos. The huge outdoor terrace allowed us at any time of the day (with 8 people) in the sun or in the shade to sit and dine. The kitchen is well equipped. Only a hand blender we missed. At our request, a brand new device was bought without further ado and made available to us on the same day. That's what I call first-class service, which I have never experienced before. For the two toddlers high chairs were available and in the storage room was found in addition to a baby bed and all sorts of pool toys, with which not only the children had fun. A great surprise, where we had already adjusted to horrendous toy prices, because in the case, yes, just no place for bucket, etc., paddling pool, wheelbarrow or air mattresses! We have placed on the large terrace a paddling pool, a great addition to the pool for the little ones! Umbrellas for shading were enough. A screen was exchanged during our stay, because he hooked a bit. We did not even point that out because he basically still had his function. The pool is with its sun-screened loungers on another terrace, which can be locked with a door, so that a) does not have to constantly pay attention to the children and b) can sometimes treat yourself with a book a little rest. The area around invites you to discover and relax. There is absolutely peace and quiet here and there you can hear a donkey or a cock. We had a dream vacation and can only recommend the Finca and the more than satisfactory service from Fincallorca, if you really do not want to be annoyed on holiday! Thanks to the whole team!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Felix Becker
08.10.2015A very nice finca with everything you need. Impressively spacious, the generosity makes everything look very pompous. Our rainy day spent by the partly covered terrace outside. The location is good, you have nothing to do with neighbors and is still in a few minutes at the bakery and in the supermarket. Unfortunately you have to go to the car after the meal again, this one takes for the peace and the view but gladly in purchase. A solid outdoor grill with sink ensures that you prefer to stay in / at the house anyway. Thank you for the nice holidayTranslated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: MeMaBi
15.09.2015We found on arrival a very clean Finca, with a top equipment, everything you need!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Tina und Olaf
08.09.2015Very nice, clean finca in a quiet location - very spacious - huge terrace, the pool one floor below, very nice split. The neighbors are very far away, no one disturbs, if you have a pool party in the evening ... - ideal for families with children. With us even the children and both couples had their own bathroom. The pool area can be closed with a gate. We felt very comfortable and would book again anytime.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Markus Huber
02.09.2015Our first finca experience was completely successful with Es Garrovers and Fincallorca. The finca was almost perfect for 2 families with a total of 3 children. The location is unique: Close enough to Artà, but far enough outside and therefore quiet. In the mornings, the roosters creak subtly around the bet. More noise is not to be expected as a rule (should not a larger party on Saturday evening disturb the idyll). The on-site support is excellent. The manager is always responsive and cares quickly and unconventionally for any upcoming questions around the house. The rooms are according to the pictures shown on the Fincallorca page. The pool is great for either relaxing in the shade under the umbrellas or playing games with the kids by the pool. It does not bother you either, as the nearest fincen are far enough away. The kitchen could take a renovation in the next few years, as some drawers jammed. The mattresses could be replaced soon, and the doors could use a little oil. But it does not really bother anyone on vacation. If we really had something to criticize, it was the still-to-optimize W-LAN. A bandwidth of about 3 MBit / s - sometimes even lower than WLAN - is below the standard required to surf the Internet reasonably smoothly. Here, however, we were promised relief on departure. Conclusion: 2 great weeks in Finca Es Garrovers. We will gladly come again.Translated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Good (4)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Marcel Salamon
19.08.2015We spent our second holiday here and it was just as nice as the first time (who cares: see review from 2014). A big compliment to the manager Ms. Voss, who welcomed us very friendly and helped us with our wishes immediately and competently. The equipment of the finca was partially renovated (new beach chairs, new umbrellas, etc.) and should be renewed. If you are interested in sports, the finca is just 500 m from Via Verde, a new hiking trail from Manacor to Arta, where you can go cycling or jogging. This year there was a runaway couple, which our children very happy. The animals are quite shy and are reluctant to approach guests. After we made it clear to the cats, with the help of some water splashes, that they should stay away from the terrace overnight, that was not a problem anymore.Translated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christian Fischler
26.06.2015Beautiful finca in a great quiet location. The on-site support was impeccable. Everything you need for daily shopping can be found in the immediate vicinity. Big shopping can be done in Cala Rajada / Capdepera. Lidl, Mercado and Müller in a row. About 7km away from Arta. There are some beaches, reachable in 10 minutes.Translated by Google
- Facilities Good (4)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Ilse Bongartz
15.06.2015We were in May in the Finca Es Garrovers and were in turn thrilled. The booking and settlement at Fincallorca was uncomplicated and competent. Individual requests were answered promptly and friendly. The reception on the finca by Mrs. Voss could not be friendlier and more cordial. Everything was explained and pointed out everything. The finca itself is fantastically beautiful - absolutely quiet and still close enough to Arta to do shopping or excursions. The rooms are attractively furnished and very clean. The pool area is very spacious and the separation was very beneficial since we had 2 children (3 + 1 years). The covered terrace, as well as the large courtyard with the large tables and benches is very generous. A small point of criticism might be the cats at the house, they make themselves comfortable at night on the benches and chairs of the terrace - who has a cat allergy - watch out with the upholstery! It did not bother us - we fed them and the kids had their fun. Conclusion: a great week on the Finca Es Garrovers and Fincallorca again and again!Translated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Beat Raschle
01.06.2015We liked the house very much, it seemed even bigger than in the photos. The care on site was very friendly! Even when we locked in the keys, the landlord replaced the door lock at no cost, even though it was our fault. The pool was clean and large, unfortunately a bit fresh in May. Otherwise, the pool area was very nice. We can only recommend the house.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Good (4)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christian Barth
15.04.2015Great house - rather estate / residence! Facilities are good, the location excellent, on the road from Arta to Son Servera / Cala Millor - access via a short dirt road, about 200m. The view is fantastic - miles across the island, great!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christian Barth
15.04.2015A great house - rather estate! Very clean, the location is very good, just outside Arta, on the road to Son Servera / Cala Millor (access via a short dirt road, about 200m). It has a wonderful view from the terrace, miles! Very friendly manager, you are always very well looked after.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Beate K.
12.03.2015We were more than satisfied with this finca and will gladly book it again. We found a very clean and very well equipped house in the middle of a beautifully landscaped garden. It corresponded to the description and the photos on the website. The location in the hilly landscape near Arta we found very nice. In the same way that one could sometimes hear sheep, rooster, horse or donkey, as it should be in the country. We can really recommend Fincallorca, it worked out well. And once again we thank Mrs. Voss, the nice caretaker, from whom we felt well looked after.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Hilt Rafael
31.10.2014Everything fine. Very clean and well maintained great grounds in a very quiet location with great views. The on-site support was as described in the offer.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Gasser
17.09.2014Optimal finca for a quiet holiday, everything was perfect :-)Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Good (4)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Marcel Salamon
09.08.2014Es Garrovers is a very beautiful finca, we spent a wonderful holiday here. The finca is located in a hilly landscape overlooking Arta. All around are only other fincas with all very large land so that you can only see gardens. The location is quiet, the next street is far enough away. You need a car to do some shopping or go to the next bays. The situation on the ground really looks like the one shown in the photos of Fincallorca - although in the summer, of course, everything is a bit meager and drier than shown there. Our children have explored the large garden extensively. The outdoor area with the terrace and one level lower pool is very nice. The gate in front of the pool steps prevents infants from going to the pool unattended. We were particularly impressed by the generous layout of the finca: there is still a table or a seat that is free. You can seize the gaming table in the hallway - it is still enough space. Also loungers, chairs sofas and armchairs are always abundant. The Fincallorca team on site was very friendly and helpful. Overall, we enjoyed the holiday so much that we would like to come back again.Translated by Google
- Facilities Good (4)
- Cleanliness Outstanding (5)
- Exterior Good (4)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking Outstanding (5)
Reviewed by: Niels Albrecht
12.07.2014The finca was top in all respects and our (high) expectations were even exceeded. Great finca for families with children! If you have to give something negative, then the fact that the children's room with the loft bed has no air conditioning or fan. Thanks for the nice holiday, we will definitely book a finca again!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Oskar Buchhorn
05.06.2014The accommodation was very clean, the area with the pool we found very nice and the equipment is very comfortable.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Noreen W.
28.05.2014The Finka was a bit out of the way, so you always need a vehicle. The equipment was very good we did not miss anything. The outdoor area is very spacious and you have a nice view over the landscape. A disadvantage is the children's room, it is very small and a bit bulky ... so it should be used only as a nursery. We would definitely recommend this finca, the service was also okay, if we had service. Booking, key collection, receipt and delivery have been outstanding and completely uncomplicated. Greetings from your Cologne team :-)Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Good (4)
- Location Satisfactory (3)
- On-site service Satisfactory (3)
- Service and booking Good (4)
Reviewed by: Rainer Dostert
29.03.2014Everything great! Nothing to complain about! We had "dizzy" with the weather in March, very warm and sunny, so we could enjoy the new grill!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Vornholt
05.09.2013We were only three with three friends (men) in this large finca. But everyone could have their own bedroom, which was particularly pleasant. We would book the house again .....! Everything was very clean and new and a great location! Questions were answered professionally. The booking documents we got immediately after booking. Caution:) We would book again ....Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
Reviewed by: Ursula
27.06.2013our finca was great and the holiday was very relaxing and great. Our dog was also with, was also completely satisfied. The woman who gave us the key and us in everything was very nice. Would book the finca again immediately. Thank you.Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
Reviewed by: Cornel Krämer
20.05.2013We felt comfortable there for the two weeks. Everything was perfectly organized. The care was great. Two defects were quickly resolved by friendly sympathetic people. The price / performance ratio was right. The pictures on the website correspond to the reality. A place to relax and feel good. To criticize, however, is the grill, which in this condition did not invite you to lay meat on it. So if you would exchange this time ...Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
Reviewed by: Pat
26.09.2012We are just back from a wonderful, relaxing and unforgettable week at Finca Es Garrovers. Once again, everything went smoothly and the holiday was a direct hit !!! I think we can also say, if everything was great! As you may remember, we have already booked again for next year and are already looking forward to it.Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
Reviewed by: Familie G.
31.08.2012There were beautiful 9 days in Mallorca in your home! MANY THANKS!!!!!!!!!!!!!! Greetings from autumnal Berlin! Fam. G.Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
Reviewed by: Ramona Nahrstedt
05.06.2011We have been to Fincallorca twice on Mallorca and it has been a great success both times! Whether as a newlywed couple, or 2 years later as a family, here is both possible. The houses are very clean and nicely decorated! From mediteranean to modern, everything is represented! By arrangement, baby cots, etc ... are provided! We will definitely be back - whether you like it or not; O)Translated by Google
- Facilities No rating
- Cleanliness No rating
- Exterior No rating
- Location No rating
- On-site service No rating
- Service and booking No rating
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Thank you for the reference to the grill! We will contact the property managers immediately to get a new barbecue. Next time, you are welcome to inform the property manager immediately on site. Remedy for these things is always promptly and completely easily taken care of.