This website uses cookies to enhance your browser experience. Learn more

Frequently-Asked Questions (FAQs)

Frequently-Asked Questions (FAQ)

  • Is there a 'Tourist Tax' on Mallorca?

    Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called 'Ecotasa' (tourist tax), which must be paid by all tourists who visit Mallorca. The cost of this tax varies depending on your chosen accommodation; for villas and apartments, the tax is € 2.00 from 01. May until 31. October, and € 0.50 from 01. November until 30. April (plus 10% VAT (IVA) in each case). From the 9th day of your holiday, the tax rate is reduced by half. The tourist tax must be paid by anyone over the age of 16 (inclusive). The tax is either included in your villa's nightly rate, or must be paid during your stay (ideally upon arrival) in cash to the owner of the villa. Please note that the villa owner is required, as part of their acceptance of the 'Ecotasa', to take your personal details (this may include taking a copy of your passport). If the 'Ecotasa' is to be paid in cash on-site, this will be indicated in the description of the property and in your booking confirmation. You will then arrange the payment of the 'Ecotasa' during your stay directly with the villa owner.

  • How does the Booking Process work?

    On the details page of every villa, you can send us either a binding booking or a non-binding booking request. If you book bindingly, we will forward your booking information directly to the appropriate house owner and, following their final approval, we will send you your final booking documents by email. If you request a non-binding booking, we will send you a booking offer by email, which you can then book on a binding basis if you so choose. We will then forward your booking information to the appropriate house owner and, following their final approval, we will send you your final booking documents by email.

  • Is it possible to pre-reserve your desired period in a villa?

    No, due to the high volume of bookings within our villas, it is unfortunately not possible to reserve a desired booking time in an object for a few hours or days.

  • How does the Payment Process work?

    Following the conclusion of a contract (receipt of the booking confirmation), a deposit is required. This deposit is 30% of the total price of your stay, and must be paid to Fincallorca within 5 days of receipt of the booking confirmation. The final 70% must then be paid 5 weeks before the start of your stay. The applicable payment conditions will be communicated to you in your booking form for a non-binding booking or binding booking. It will also be included in the booking confirmation. For payment of the deposit and the final payment, Fincallorca accepts bank transfer (no fees) or credit card (Visa & Mastercard; 0.9% booking fee). In case of payment by credit card, you will receive an individual payment link from us via email.

  • Who is covered by the Travel Cancellation Insurance policy?

    The Travel Cancellation Insurance that we offer as an intermediary alongside the rental of a villa covers, besides the person in whose name the policy is held, further persons of risk. These persons of risk include, besides the immediate family, anyone travelling as part of the same group, as well as their immediate family and caregivers, as long as no more than 12 people have booked. Events covered by the insurance can be found in § 2 of the insurance terms and conditions.

  • When are the Check-In and Check-Out Times?

    Your booked accommodation will be ready on your day of arrival by 16.00 CET. On your day of departure, you must leave the property by 10.00. Of course, you can arrive later than 16.00 on your first day; this depends entirely on your flight time.

    Arrival at your villa: Checking in to a villa

  • Must I provide my ID number after booking?

    Requesting your ID number is normal during the process of booking a holiday. When boarding a plane or checking into a hotel, your personal details will, in all likelihood, be checked. We also require the ID number of the main booking person shortly after conclusion of the booking process, and then forward this to the owner of the villa that you have booked. This is required by the Mallorca Tourism Ministry, and also has the practical advantage that it helps the owner to identify you upon arrival.

  • Why do all travellers aged 16 and over need to be identified?

    Pursuant to art. 50, paragraph 11 of the Balearic Islands Tourism Law (amending act 8/2012 of 19th July to its version of 1st August 2017), the operator of a holiday rental must provide information about his/her holiday guests to the police (Dirección General de Policiá) in accordance with the Law on the Protection of Citizens. This information must be provided for each holiday guest over the age of 16, and must include the following pieces of information: name, surname, identification number, type of identification document, date of issue, sex, date of birth, nationality, arrival date, and traveller's signature. Five weeks before your arrival, Fincallorca will send you a form via email which you must hand to the owner of the property upon arrival.

    You can find an example of this form here: Traveller's identification form

  • How does the handover of the villa work?

    Around 5 weeks before your arrival, you will receive your comprehensive documentation from us regarding the handover of keys and how to get in touch with the house owner or manager on-site. This includes a detailed description of how to get to the property or an easy-to-find meeting point. In case of confusion or a flight delay, please contact the house owner or manager, who will then help you with the way or provide you with a new arrival time. At the house, the owner or manager will then give you the keys to the property, and show you around the most important functions of the property. In order to ease this process, it is important that you give us your flight details - including arrival time, departure time, and flight numbers - at least 4 weeks before your stay. We will then forward this information to the house owner or manager so that they may prepare for your arrival.

  • Who will take care of any problems that may arise during my stay?

    If there should be problems on-site concerning the house that you have booked or other issues (for example a medical emergency or similar), please contact the house's owner or manager as soon as possible. They can then help you as soon as they are able to. You can also, of course, contact us at any point; we will then forward your concerns to the appropriate person.

  • Should I bring my own towels and bed linen, and which other services are included?

    Every single villa in our programme offers some inclusive services and amenities. These include, without exception, towels, dish-towels, and bed linen. In addition, they will provide, on the day of arrival, some drinking water, soap in the bathrooms, at least one roll of toilet paper per bathroom, and washing-up liquid. Many villas also offer other amenities, which you can find underneath the price table on each villa's detail page.

  • Is there a minimum stay?

    With very few exceptions, most houses can only be booked for a minimum of seven nights. Once this minimum is reached, any number of nights over seven is possible. Unless stated otherwise, the arrival day and departure day can be on any day of the week. Please note, however, that villa owners generally wish to avoid having gaps in their villa's availability, so the possible travel period may depend on bookings that are already confirmed.

  • Can I bring my dog with me?

    Some villas in our programme allow you to bring your dog on holiday with you. With this in mind, we have a 'Dogs Allowed' filter on our website which allows you to choose all of the villas where dogs are permitted. You will then only be shown the villas where dogs are allowed, although this must then be confirmed with the owner. Before we give you the final confirmation that you can bring your dog, we must arrange this with the appropriate villa owner. Please understand that we may ask you for the number of dogs, their breed, and their size. For example, some villas only allow you to bring exactly one dog; others may only wish for holidaymakers to bring small dogs, and so on.

  • Can I smoke in my villa?

    Every villa in our programme is non-smoking. Smoking is therefore never allowed inside, but rather exclusively in the outdoor areas of the villa.

  • What should I do with rubbish during my villa holiday?

    A villa holiday is always on a self-service basis. This includes rubbish removal; please note that, unlike in some other countries, there is no authority which arranges rubbish collection at your villa, but rather you must take any rubbish which accumulates to the rubbish tip in each town. Please ask the villa owner or manager when you arrive at the villa where the nearest rubbish tip can be found in order to dispose of any rubbish which builds up during your stay. Please note that these tips may be closed at the weekend, so we recommend going on a weekday to dispose of rubbish.

  • How do I avoid an ant infestation at my villa?

    To avoid getting ants in your villa, please remove all rubbish as soon as possible. Rubbish contained in plastic bags that is, for example, left by the front door, will always attract bugs like ants. This is even more so in southern Europe than in central or northern Europe. Ants may also come inside, particularly in the kitchen, if leftover food is not thrown away thoroughly enough. With that having been said, ants are a normal part of the scenery at any countryside villa. Should your problem with ants become too much for you during your stay, please contact the owner or manager of the villa so that further steps can be taken to solve the problem.

  • What will the access road to my villa be like?

    The countryside of Mallorca is subject to a so-called "sealing ban". This means that it is not permitted to tarmac over most natural paths or roads, and must be kept as sturdy earth trails instead. This means that they can be very bumpy and rocky. Please note also that bushes and tree branches may extend far into the road. These factors can sometimes make the journey to your villa, which will likely be located in a countryside location, rather difficult. The car rental companies on Mallorca are aware of this fact, and so are relatively lenient when it comes to returning a car covered in dust. However, we recommend driving slowly and carefully in order to avoid scratches in the surface of the car.

  • What will the surroundings of my villa be like?

    Modern holiday villas have, in many cases, a long history of development. Even these days on Mallorca, there are numerous active farmers who are specialised in almonds, olives, oranges, and lemons. Many of these also raise typical Mallorca species like donkeys, sheeps, chickens, peacocks, and so on. Anyone renting a villa on Mallorca should keep in mind that some villas will be in close proximity to fields where, for example, sheeps are grazing or other animals are kept. This will also be the cause of a so-called 'Eco-Noise', which is part of any villa holiday. Most people, especially children, understand the importance of looking after such an environment, and some villa owners even offer donkey rides or petting zoos for children to enjoy.

  • What kind of standards can I expect when it comes to water, electricity, and so on?

    The infrastructure at most villas cannot be compared to other parts of europe, for example when it comes to electricity, that sometimes doesn't flow constantly, or regarding water pressure, warm water service, or how clean the tap water is. However, such minor details are completely normal for countryside locations. If there should be any massive problem during your stay, please contact your villa owner or manager as soon as possible.

  • What should I keep in mind when it comes to using the pool?

    Mallorca is often called the 'Island of Wind'; this is largely due to the afternoon weather phenomenon called 'Embat', which consists of a strong sea breeze (although this can be welcome due to the heat), which of course sometimes brings leaves and insects into the pinca pool. That is not to say, however, that this makes the pool extremely dirty or affects the PH-value of the pool or the water quality. Most pools have their own net, attached to a long pole, which you can use to clean the surface of the water. The general cleaning of the pool generally takes place automatically via a timed circulating pump, as well as manually by a 'pool boy'. If you have any doubts about the quality of the pool water at your booked villa, please contact your villa's owner or manager so that they can check the water quality for you.

  • What does Fincallorca's Best-Price Guarantee mean?

    It is our goal to offer you the best product at the best possible price. This means that we are not only very selective when it comes to choosing our villas, but also when it comes to pricing them. Although a majority of the houses in our programme can only be found on our website, there are also villas which you can book through other websites and portals. The point of our best-price guarantee is to ensure that every villa in our programme can be booked via our platform for the best possible price on the market. If you happen to find one of our villas for a cheaper price through someone else, please send us the competing offer up to five days after booking and we will aim to beat the offer. If we are unable to do so, you can cancel your booking with us free of charge. With the Fincallorca best-price guarantee, you are always on the safe side.

Terms and Conditions of Fincallorca GmbH

Terms and conditions of the Fincallorca GmbH

Dear customers,
The following terms and conditions shall become contents of the agency contract in the event of your booking, insofar as they are validly agreed, which you - hereinafter referred to as “Customer” - conclude with Fincallorca GmbH - hereinafter referred to as “FINCALLORCA” – regarding the holiday flat/apartment. “Holiday flat” or “holiday home” will hereinafter be uniformly referred to as “Holiday Domicile”. The following terms and conditions simultaneously regulate the contractual relationship between you and the owner/landlord, with whom the contract is concluded on the basis of the arrangement of FINCALLORCA. For reasons of simplification, the owner/landlord of the Holiday Domicile shall hereinafter be referred to as “Landlord”. The booking confirmation and the valid terms and conditions at the time of the booking shall be stored by Fincallorca and may be sent again upon request at any time. Please read these terms and conditions with due care and attention.

1. Position and services of FINCALLORCA, applicable legal provisions

1.1. In the brochure/on the website, FINCALLORCA offers the agency of third-party services, namely, of contracts with the Landlords of the Holiday Domiciles. Therefore, FINCALLORCA only has the position of the agent between the Customer and the Landlord. This does not apply, insofar as FINCALLORCA gives the appearance of providing contractually prescribed services with respect to the Holiday Domicile as its own, in accordance with the principles of section 651a subsection 2 BGB [German Civil Code].
1.2. The rights and duties of FINCALLORCA as an agent arise from these terms and conditions, any supplemental contractual agreements, or alternatively, from the statutory provisions of Sections 675, 631 et seqq. BGB (provisions on agency business against payment).
1.3. For the rights and duties of the Customer vis-à-vis the Landlord, the statutory provisions and the agreements reached with the same apply exclusively.
1.4. Insofar as the following provisions contain regulations regarding the stay and the rights and duties of the Customer and Landlord, these agreements shall be made by FINCALLORCA as a representative on behalf of, and as the attorney of, the Landlord and shall become the content of the contract concluded with the same through the arrangement by FINCALLORCA.

2. Booking procedure

2.1. The booking can take place verbally, in written form, by telephone, by telefax, by e-mail or via the Internet. The information from FINCALLORCA in advance of the booking, regarding the availability of the requested Holiday Domicile, is non-binding and does not constitute an offer of a contract by FINCALLORCA.
2.2. With the booking, the Customer is bindingly offering the Landlord of the Holiday Domicile, represented by FINCALLORCA, to conclude the contract on the basis of the description of the Holiday Domicile, all supplementary details in the brochure/on the Internet and these terms and conditions. Within the scope of the contract offer, the Customer will receive information about the availability and the specific payment terms of the requested Holiday Domicile.
2.3. The contract shall be concluded with legally binding effect for the Customer and Landlord, with the booking confirmation sent by FINCAMALLORCA as the agent of the Landlord, in written form, by telefax or in electronic form. For bookings that are made less than one week prior to start of occupancy, the booking confirmation may also be legally binding when it takes place by telephone.

3. Payment processing

3.1. FINCALLORCA is the authorised collection agent in respect of all payments, also regarding cancellation costs and other payments to the Landlord.
3.2. A deposit falls due upon conclusion of the contract (receipt of the booking confirmation). The amount of the deposit is 30% of the total price and is payable to FINCALLORCA within 5 working days after receipt of the booking confirmation. The residual payment is due to FINCALLORCA 5 weeks prior to commencement of the trip. The Customer will be informed about these payment terms prior to his booking in the information about the availability of the Holiday Domicile. Furthermore, they are stated in the booking confirmation.
3.3. Bank transfers and credit cards are accepted payment methods to pay the deposit as well as the final payment.
3.4. If the deposit and/or the residual payment is not received by FINCALLORCA or the agreed payment recipient within this deadline, even though the Holiday Domicile is available in accordance with the contract and no contractual or legal right of retention exists for the Customer, FINCALLORCA is authorised to declare its withdrawal from the contract after a reminder and setting a deadline, on behalf of and with the authority of the Landlord and charge the Customer a lump-sum withdrawal fees on behalf of the Landlord.
3.5. Insofar as the Landlord is prepared and able to surrender the booked property in accordance with the contract, and no contractual or legal right of retention exists for the Customer, no entitlement exists to move into the property and to the contractual services without full payment.

4. Withdrawal by the Customer, rebooking, substitute person

4.1. It is recalled that, in contracts for Holiday Domiciles, no legal right of withdrawal exists vis-à-vis Landlords. However, the Customers shall be granted a contractual right of withdrawal by the Landlord in the contracts arranged by FINCALLORCA, according to the following provisions. The declaration of withdrawal can exclusively be addressed to FINCALLORCA as the agent of the Landlord. It is urgently recommended to declare the withdrawal in writing.
4.2. In the case of withdrawal, the Landlords may charge the following lump-sum withdrawal costs, through FINCALLORCA, as the collection agent, for which expenses saved in their settlement and the possible occupation of the Holiday Domicile otherwise must be taken into account. These lump-sum withdrawal fees amount to:
a) For a withdrawal up to the 90th day prior to the start of occupation, 30% of the total price.
b) For a withdrawal from the 89th to the 60th day prior to the start of occupation, 50% of the total price.
c) For a withdrawal from the 59th to 30th day prior to the start of occupation, 75% of the total price.
d) For a withdrawal from the 29th day until the day before start of occupation or failure to arrive without a declaration of withdrawal, 90% of the total price.
4.3. In the case of the assertion of lump-sum withdrawal costs in accordance with regulations 4.2 above, the owner/Landlord shall not be obligated to provide evidence of occupying the Holiday Domicile otherwise during the originally arranged contractual term. However, the Customer expressly reserves the right to prove directly to the Landlord or to FINCALLORCA that the Landlord did not incur a loss at all or only a significantly lower loss than the respective asserted lump-sum compensation. In the case of such evidence, the Customer is only obligated to pay the lower amount.
4.4. The Landlord reserves the right to assert the concrete loss in place of the lump-sum compensation and must quantify and document the saved expenses to the Customer, in this case, in consideration of occupancy otherwise, which may have taken place, and details about this, as well as saved expenses.
4.5. In any case of withdrawal, the Customer is authorised to appoint a substitute, on the basis of the booking contract, who shall enter into the contract concluded with the Customer, with all its rights and duties. The Landlord may object to the entry of the substitute into this contract himself or through FINCALLORCA, as the agent, if this person or his co-travellers do not comply with the contractual agreements or other material contractual circumstances exist in respect of the substitute or his co-travellers.
4.6. The conclusion of trip cancellation insurance and insurance for covering the repatriation costs, in the event of an accident or illness, is expressly recommended. This may be concluded, inter alia, via the service website of FINCALLORCA.
4.7. A contractual or legal entitlement to the implementation of changes after conclusion of the contract with respect to the travel date, the occupancy duration, booked additional services or other material contractual circumstances (rebooking) does not exist. If rebooking is possible and if it takes place at the Customer’s request, FINCALLORCA may charge a rebooking fee of EUR 25.- per rebooking on behalf of the owner, up to 90 days prior to the start of occupancy. Rebooking requests, which take place after the expiration of this deadline, may, if possible, only be implemented after withdrawal from the contract under the foregoing terms and conditions and a simultaneous new booking. This does not apply to rebooking requests, which only incur negligible costs.

5. Cancellation by the Landlord

5.1. If the execution of the contract is significantly impeded as a consequence of force majeure, which was not foreseeable at the time of conclusion of the contract, the Customer or the Landlord, represented by the FINCALLORCA, may cancel the contract. In this case, the corresponding application of the provisions of Section 651 j of the Civil Code of the Federal Republic of Germany and the provisions, which are referred to in this provision, shall be agreed.
5.2. The Landlord, his local authorised representative or FINCALLORCA, as his agent, may cancel the contract after the start of occupancy, if the Customer and/or his co-travellers continue to disrupt the execution of the contract, notwithstanding a warning, or if they should conduct themselves in violation of the contract in such a manner, which justifies the immediate rescission of the contract. This particularly applies in the case of premeditated or grossly negligent damage to the Holiday Domicile and its inventory, as well as the culpable violation of the special obligations in accordance with Clause 11. of these terms and conditions. If the contract is cancelled, the Landlord is entitled to the total price; however, the Landlord must offset any expenses saved, as well as those payments obtained from otherwise occupying the Holiday Domicile.

6. Unused services

6.1. If the Customer fails to use the services provided to him in accordance with the contract, particularly as a consequence of late arrival and/or earlier departure due to illness or for other reasons that are not the fault of the Landlord or FINCALLORCA, or does not fully utilise the services, no entitlement shall exist by the Customer to a proportional refund.
6.2. However, the Landlord shall repay the Customer such amounts, which he obtained from otherwise occupying the property.
6.3. The Customer is put on notice that the costs, which he incurs due to non-culpable discontinuation of the stay, may only be covered by a specific trip discontinuation insurance and not by ordinary trip cancellation insurance. Such trip discontinuation insurance is not included in the price for the Holiday Domicile. It is recommended to take out this insurance.

7. Security deposit

7.1. After conclusion of the contract, upon moving in or during handover of the key (or later, if this is not possible with late arrival or leaving the key in a safe place), the Landlord is entitled to request a security deposit, insofar as this is shown in the description of the Holiday Domicile and/or the booking confirmation.
7.2. The security deposit relationship shall be exclusively concluded between the Customer and the Landlord. FINCALLORCA shall not have any obligations to charge or repay the security deposit.
7.3. If the Holiday Domicile and/or its furnishings and the garden display damage upon return, for which legitimate reasons exist for believing that this was caused by the Customer or his co-travellers, the Landlord shall be entitled to retain the costs incurred for covering the damage from the security deposit. Insofar as it is expressly stated in the property description, the Landlord may also use the security deposit for covering incidental costs, such as electricity, water, heating, fireplace wood, interim cleaning or other additional services used on site.
7.4. The Landlord shall issue a statement for the security deposit upon the departure of the Customer and shall pay back the refundable amount of the security deposit in cash and/or claim the retentions from it. In the event of such a retention, the Customer reserves the right to all objections to the grounds and amount of the claim, on which the retention is based.

8. Entry requirements

8.1. For German citizens, for (variable), a valid identity card or child’s identity card is sufficient (no replacement documents!).
8.2. Provisions to be observed by foreign Customers can be obtained from their domestic representation or a consulate. Without an express agreement in this respect, FINCALLORCA shall not be obligated to find out and/or refer to entry regulations for non-EU foreigners, stateless persons or persons with a comparable status.

9. Obligations of the Customer vis-à-vis FINCALLORCA and the Landlord, cancellation by the customer

9.1. Defects of FINCALLORCA’s agency services shall be notified to the same by the Customer at once and the opportunity for remedy shall be given. If this notification remains culpably, any claims by the Customer from the agency contract shall lapse, insofar as FINCALLORCA would have been able to provide appropriate remedy.
9.2. In case of defects to the Holiday Domicile itself, its furnishings, or other defects or faults the Customer shall notify the office specified by FINCALLORCA at once, without separate notification to the Landlord himself, and demand repair. If this notification is culpably omitted, no entitlement shall exist by the Customer vis-à-vis the Landlord, insofar as he would have been able to repair the defect or the fault directly or by providing an equivalent, different Holiday Domicile.
9.3. In order for the Customer not to incur any disadvantages with respect to his fault or lack of fault in the case of damage to the holiday property or its furnishings regarding the body of evidence, it is highly recommended that if such damage is determined upon occupation or later on, the appointed representative must be notified at once, even if the Customer has not caused such damage himself and even if it does not bother him.
9.4. If the stay in the Holiday Domicile is significantly impaired by a defect or a fault, for which the Landlord must accept contractual liability, the Customer may cancel the contract with the Landlord. The same applies, if it becomes unreasonable for him to continue his stay as a consequence of such a defect or fault for a compelling reason, which is identifiable for FINCALLORCA. The cancellation is only admissible, once the Landlord or his representative, if available and agreed as a contact, has allowed a deadline set by the Customer to expire, without providing remedy. It is not necessary to set a deadline, if the remedy is impossible or is refused by the Landlord or his representative or if the immediate cancellation of the contract is justified by a specific interest of the Customer.

10. Liability

The contractual liability of FINCALLORCA, as an agent for the agency contract, is limited to three times the value of the arranged services, for any damages of the Customer, which are not physical injuries, insofar as the Customer’s damages have neither been caused by FINCALLORCA in a premeditated or grossly negligent manner, or if FINCALLORCA is solely responsible for damages, on the basis of culpability by its legal agents.

11. Obligations vis-à-vis the Holiday Domicile provider

11.1. The contractual property may only be occupied by the number of persons specified in the contract. In the case of over-occupancy, the Landlord is entitled to charge an additional, appropriate fee for the period of over-occupancy and, if necessary, demand compensation for fines imposed on the Landlord and the surplus persons must vacate the property immediately.
11.2. The hosting of guests by the Customer in the contractual property is restricted to visits without overnight accommodation. Letting guests stay overnight requires the express prior consent of the Landlord, regardless of the existing number of beds, and can be made dependent on the payment of an extra fee by the Customer. Clause 11.1 applies.
11.3. Without the Landlord’s express prior consent, changed occupancies, i.e. a change or succession of persons, who occupy the Holiday Domicile, with respect to individuals or overall, are not permitted. In the event of such conduct contrary to contract, the Landlord is entitled to demand an additional fee.
11.4. The erection of tents, caravans etc. on the property is not permitted.
11.5. The Customer undertakes to handle the Holiday Domicile and its furnishings with care, also on behalf of his co-travellers, and to notify the Landlord about any damage and defects during the period of occupation as soon as possible.
11.6. Premises, facilities or spaces, which are local to the Holiday Domicile and are referred to in the description of the Holiday Domicile or corresponding local information to the effect that they do not belong to the contractually owed services, may not be entered by the Customer or his co-travellers.
11.7. The Customer undertakes to leave the house in a tidy, clean and orderly condition upon departure. Leftover food must be taken away/disposed of. The waste must also be disposed of by the Customer. If the Holiday Domicile is not vacated in a proper condition, the Landlord is entitled to retain the costs incurred from the security deposit.
11.8. Pets may on be brought along, if
a) this is envisaged in the description of the property
b) truthful details have been provided with the booking regarding the type, species and size
c) an explicit confirmation has been provided in the booking confirmation regarding the arrangements for bringing the pet along
d) and the animals are house-trained and well-disciplined and correspond to the details provided upon booking.
Beds and sofas are reserved for two-legged beings.

12. Exclusion deadline for claims from the agency contract, limitation period, information about consumer dispute settlement

12.1. Claims by the Customer from the agency contract, which are due to injury to life, limb or health, including contractual claims to compensation, which are due to negligent breach of duty by FINCALLORCA or premeditated or negligent breach of duty by a legal representative or legal agent of FINCALLORCA, shall become time-barred in three years. This also applies to claims for the compensation of other damages, which are based on grossly negligent breach of duty by FINCALLORCA or deliberate or grossly negligent breach of duty by a legal representative or legal agent of FINCALLORCA.
12.2. All other claims from the agency contract become time-barred within one year.
12.3. The limitation period in accordance with clauses 12.1 and 12.2 begins at the end of the calendar year, in which the claim was incurred and the Customer became aware of the claim or should have become aware of it without gross negligence. If the last day of the deadline falls on a Sunday, a nationally recognised public holiday at the declaration venue or a Saturday, such a day shall be replaced by the next working day.
12.4. If negotiations are pending between the Customer and FINCALLORCA about the claim or the circumstances underlying the claim, the limitation period is suspended until the Customer or FINCALLORCA refuse to continue the negotiations. The limitation period shall occur no earlier than three months after the end of the suspension.
12.5. With respect to the law on the settlement of consumer disputes, FINCALLORCA points out that FINCALLORCA will not participate in any voluntary settlement of a consumer dispute. Insofar as the settlement of a consumer dispute should become binding for FINCALLORCA after these travel terms and conditions go into print, FINCALLORCA shall inform the consumers about this in the appropriate form. For all travel contracts, which have been concluded in electronic legal communication, FINCALLORCA refers to the European online dispute settlement platformhttp://ec.europa.eu/consumers/odr/

13. Choice of law and legal jurisdiction

13.1. With regard to the agency activity of FINCALLORCA, the entire legal and contractual relationship between the Customer and FINCALLORCA, German law applies exclusively.
13.2. The Customer may only file legal action against FINCALLORCA at its registered office, insofar as it is being claimed upon in its capacity as an agent.
13.3. For legal actions by FINCALLORCA against the Customer, insofar as claims are asserted from the agency contract, the Customer’s place of residence is decisive. For legal actions against Customers, who are merchants, public-law legal entities or persons, who have their place of residence or usual abode abroad or their place of residence or usual abode is not known at the time of filing legal action, insofar as claims from the agency contract are asserted, the registered office of FINCALLORCA shall be agreed as the legal jurisdiction.
13.4. The foregoing provisions do not apply if the contractually non-negotiable provisions of international treaties or European-law provisions, which are applicable to the agency contract between the Customer and FINCALLORCA, stipulate otherwise in favour of the Customer or if the provisions in the Member State of the EU, to which the Customer belongs, which are applicable to the travel agency agreement, are more favourable for the Customer than the foregoing provisions or the corresponding German provisions.

© These agency terms and conditions are protected by copyright; FINCALLORCA GMBH, Bielefeld and Attorney-at-law, Rainer Noll, Stuttgartt


Download:
BookingConditions.pdf

Rural Villa ”Es Garrovers”

near Artà (East)
8* Max. people
4 Bedroom(s)
2 Bathroom(s)
Have you found the same villa cheaper elsewhere? We aim to always provide the cheapest possible price for every villa in our programme.
Best-price guarantee - per night
  • July 2018
    Mo Tu We Th Fr Sa Su 2526272829301234567891011121314151617181920212223242526272829303112345
  • August 2018
    Mo Tu We Th Fr Sa Su 30311234567891011121314151617181920212223242526272829303112
  • September 2018
    Mo Tu We Th Fr Sa Su 27282930311234567891011121314151617181920212223242526272829301234567
  • October 2018
    Mo Tu We Th Fr Sa Su 123456789101112131415161718192021222324252627282930311234
  • November 2018
    Mo Tu We Th Fr Sa Su 29303112345678910111213141516171819202122232425262728293012
  • December 2018
    Mo Tu We Th Fr Sa Su 262728293012345678910111213141516171819202122232425262728293031123456
  • January 2019
    Mo Tu We Th Fr Sa Su 3112345678910111213141516171819202122232425262728293031123
  • February 2019
    Mo Tu We Th Fr Sa Su 2829303112345678910111213141516171819202122232425262728123
  • March 2019
    Mo Tu We Th Fr Sa Su 25262728123456789101112131415161718192021222324252627282930311234567
  • April 2019
    Mo Tu We Th Fr Sa Su 12345678910111213141516171819202122232425262728293012345
  • May 2019
    Mo Tu We Th Fr Sa Su 29301234567891011121314151617181920212223242526272829303112
  • June 2019
    Mo Tu We Th Fr Sa Su 27282930311234567891011121314151617181920212223242526272829301234567
  • July 2019
    Mo Tu We Th Fr Sa Su 123456789101112131415161718192021222324252627282930311234
  • August 2019
    Mo Tu We Th Fr Sa Su 293031123456789101112131415161718192021222324252627282930311
  • September 2019
    Mo Tu We Th Fr Sa Su 262728293031123456789101112131415161718192021222324252627282930123456
  • October 2019
    Mo Tu We Th Fr Sa Su 3012345678910111213141516171819202122232425262728293031123
  • November 2019
    Mo Tu We Th Fr Sa Su 282930311234567891011121314151617181920212223242526272829301
  • December 2019
    Mo Tu We Th Fr Sa Su 2526272829301234567891011121314151617181920212223242526272829303112345
  • January 2020
    Mo Tu We Th Fr Sa Su 30311234567891011121314151617181920212223242526272829303112
  • February 2020
    Mo Tu We Th Fr Sa Su 272829303112345678910111213141516171819202122232425262728291
  • March 2020
    Mo Tu We Th Fr Sa Su 2425262728291234567891011121314151617181920212223242526272829303112345
  • April 2020
    Mo Tu We Th Fr Sa Su 3031123456789101112131415161718192021222324252627282930123
  • May 2020
    Mo Tu We Th Fr Sa Su 27282930123456789101112131415161718192021222324252627282930311234567
  • June 2020
    Mo Tu We Th Fr Sa Su 12345678910111213141516171819202122232425262728293012345
  • July 2020
    Mo Tu We Th Fr Sa Su 29301234567891011121314151617181920212223242526272829303112
  • August 2020
    Mo Tu We Th Fr Sa Su 272829303112345678910111213141516171819202122232425262728293031123456
  • September 2020
    Mo Tu We Th Fr Sa Su 311234567891011121314151617181920212223242526272829301234
  • October 2020
    Mo Tu We Th Fr Sa Su 282930123456789101112131415161718192021222324252627282930311
  • November 2020
    Mo Tu We Th Fr Sa Su 262728293031123456789101112131415161718192021222324252627282930123456
  • December 2020
    Mo Tu We Th Fr Sa Su 3012345678910111213141516171819202122232425262728293031123
Request

Location of the Rural Villa

The exclusive villa "Es Garrovers" is situated in an absolutely quiet location in the middle of the green hills which shape the charming area around the medieval little town of Artà. You can drive there for your daily shopping and go for an enjoyable stroll through this striking little town, trying out the local bars, cafes, and restaurants. Beautiful sandy beaches such as Sa Marjal or secluded natural beaches such as Cala Varquez can be easily reached from the villa via hire car.

Map View

The Rural Villa at a Glance

Property
Exclusive country house villa in an absolutely quiet location with stunning landscape views
Occupancy
For up to 6 adults and 2 children (plus baby)
Living Space
280 m²
Pool
10 x 5 m child-friendly pool with varying depth between 1.6 and 2 m, wrap-around panoramic terrace, outdoor shower
Facilities
TV, WIFI, air-conditioning, heating, washing machine, dishwasher, tumble dryer, baby set, fireplace, BBQ, and much more.
Rooms
4 double rooms + 2 bathrooms + 1 indoor guest WC
Pets
Pets allowed
Estate
8,500 m²
Living space
280 m²
Highlights
Absolutely quiet location
Beautiful natural garden
Family-friendly design
Distances
City "Artà" (3.7 km)
Supermarket "Naturalia Artà" (2.9 km)
ATM Caixabank (3.6 km)
Weekly market "Artà" (4.9 km)
Golf course "Pula Golf" (4.4 km)
Airport "Palma de Mallorca" (70.3 km)
Detailed Description

Detailed Description

The villa "Es Garrovers" was built in 2000 in the typical Mallorcan quarry-stone style and maintains the tradition of a spacious and comfortable country house nestled in the beautiful surrounding hilly landscape. You will drive through a wrought-iron gate toward the villa on an estate at the edge of a vast nature reserve. There are fixed natural stone paths throughout the garden so you can stroll through the carefully and lovingly arranged natural garden. Marvel at the gnarly almond and olive trees, palms, cypresses, and the numerous cacti. At the bottom of the garden, you will find a cosy, shaded area with ancient trees and Mediterranean stone seating furniture where you can pick almonds to break open with the provided stones and enjoy them during harvest time, or simply let your mind wander. The estate is on somewhat of a slope, giving you a stunningly wide view across the mountains from the villa and various surrounding areas. On clear days, the view from the rooftop terrace on the upper floor can even stretch to the small, neighbouring island of Menorca. The pool landscape is just a few feet beneath the terrace area, and can be closed off with a wooden gate for child safety. There is a large sun terrace around the pool with several modern loungers and stylish parasols. The pool area is surrounded by a small wall where you can sit to rest and relax. The pool itself can be illuminated, allowing you to refresh yourself in the cool water not just during the day, but also in the evenings and at night under the stars. From the pool area, you can access the garden via a set of steps. The pool area and terrace above the pool comprise approximately 180 m². As the villa is designed in an L-shape, the terrace borders the house directly on two sides, with a roof to provide you with comfortable shade on hotter days. On the terrace, you will find comfortable wicker lounge furniture and massive wooden benches with an integrated table, where you can enjoy a fabulous BBQ evening together.

The floor-to-ceiling windows leading to the terrace can be fully opened and simultaneously darkened with wooden shutters. You can enter the indoor area of the stylish villa from the numerous windows. Thanks to the unique layout of the house, two separate families can find plenty of space and privacy throughout the 280 m² living space. The living room with a ceiling height reaching up to 5 m and the kitchen comprise one large area. Comfortable upholstered furniture is situated directly in front of the fireplace, which provides cosy warmth for cooler days. The villa can be pleasantly warmed on cooler days by means of the central heating, and the upper floor features underfloor heating. The integrated kitchen is designed in the American style and offers several seats at the counter, which provides somewhat of a visual barrier between the kitchen and dining area. You can enjoy cooking evenings together comfortably on the wide work surfaces. The vintage-style kitchen offers every comfort you may need when you choose a self-catered holiday: from a toaster to an electric kettle, from a coffee maker to a microwave, cooker, ceramic hob, dishwasher, large refrigerator, and much more – you'll find everything you need. Behind the kitchen is a practical, separate utility room with a washing machine and tumble dryer. From the living room, you can access the dining room with a beautiful, large wooden table and chairs. Through the spacious dining room, you'll come to the northern wing of the villa which comprises the sleeping quarters with two double bedrooms and a full bathroom with shower, bathtub, toilet, and bidet. Along the northern wing, you will also find French windows reaching down to the floor, so you can wake up in the morning and immediately jump out of bed and onto the terrace to greet the day. The bedrooms are fitted with two 90 x 200 cm beds, and the built-in wardrobes with slats offer plenty of room for your holiday wardrobe. A cot is also available here. In the foyer, you will find a guest toilet, and you can reach the master bedroom with an en-suite toilet on the upper floor via a set of stairs. From the master bedroom, you can step onto the beautiful rooftop terrace with wide, spectacular sea views. A slightly smaller bedroom with a bunk bed – great for children – is attached. In addition, all bedrooms except the children's room are air-conditioned.

At "Es Garrovers", you will enjoy a stunning countryside idyll. The medieval town of Artà, which features the landmark pilgrimage church towering over the charming area, is just 3 km away. On Tuesdays, there is a local market at the Placa del Conqueridor. Don't just stroll through the market though – wander through the alleyways and discover the beautiful shops, have a lovely break at one of the numerous cafes, or delight in a delicious dinner at an excellent restaurant. Should you feel like exploring a little nightlife, simply drive to the bustling coastal town of Cala Ratjada which features numerous attractive bars and nightclubs on its sea promenade. The stalactite caverns of "Coves del Artà" are an underworld full of stalagmite and stalactite formations which will fascinate children and adults alike. This highly recommended villa is also very close to "Via Verde". The former railway track was recently converted to a wonderful cycle/hiking track. The 30-km track stretches from Manacor to Artà. It is generally very flat and gives wonderful views of the surrounding countryside. Your journey takes you past sheep pastures, goats, donkeys, horses, and many other animals and you can enjoy the scents of the almond, olive, orange, and carob trees here. After the varied itinerary, you can return to the cosy villa "Es Garrovers" and enjoy the beautiful sunrises and sunsets which frame your holidays. From the elevated rooftop terrace, you can see the sun rise over the sea, and set over the outlines of the Tramuntana mountains over 70 km away. We at Fincallorca wish you a relaxing time. Incidentally, a couple of cats has been living in the garden at the villa for a few years (see photo). They are both still very timid, and will only approach animal-loving guests very hesitantly, and even then, they will only come to the terrace. Although the cats have no access into the house itself, they still rely on being fed. The property manager therefore always provides plenty of cat food for the villa guests. Children in particular tend to quite enjoy this small, daily chore.
(Licence Number: VT/1659, Name: Es Garrovers)

Floor plans

Click on the image to enlarge it

Video

Prices and Conditions

period
up to 8 People
January
February
March
April, May
June
July, August
September
October
November, December
All prices are per night

Important Booking Information


In this villa, 1 Baby Set consisting of baby cot and high chair is available on request.
Rental car required?
from /day, inc. hassle-free package
All rental cars and prices

Booking Calendar/Availability of the Rural Villa

  • free
  • Arrival/departure
  • occupied
  • on request
  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Jan Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We
Feb Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We
Mar Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Apr Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo
May Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
Jun Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Jul Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu
Aug We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr
Sep Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
Oct Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We
Nov Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr
Dec Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo
  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Jan Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
Feb Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
Mar Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
Apr Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu
May We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr
Jun Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
Jul Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We
Aug Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Sep Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo
Oct Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
Nov Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Dec Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu
  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Jan We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr
Feb Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Mar Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu
Apr We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
May Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
Jun Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu
Jul We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr
Aug Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo
Sep Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We
Oct Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
Nov Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo
Dec Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th
Owner
You will be looked after on-site by:
Birgit
Visited & photographed
We visit each property and take our own photos.
Direct contact
We work together closely with the property owners themselves.
Described by us
Descriptions based on our on-site visit and photographs.

Reviews

42 Customer reviews, with an average of 4,9 stars
  • 37 Reviews
  • 5 Reviews
  • 0 Reviews
  • 0 Reviews
  • 0 Reviews

Reviews

Reviewed by: Sabine
04.07.2018

It was the most beautiful Finca, which we had until now. Equipment was great. Everything was there and even more. The finca was very thoughtful, well maintained and very clean. The pool was beautiful. There were many Kleinkindutensiluen such. As potty, toilet attachment, paddling pool, sand toys, high chair, cot and water toys available. We had a great holiday and will gladly come back.Translated by Google

Detailed review
Reviewed by: Joerg
21.06.2018

A dream! Wonderful property in top condition. Our high expectations were exceeded. On-site support by Theresa was excellent. Price performance and handling I find excellent.Translated by Google

Detailed review
See all reviews