Frequently-Asked Questions (FAQs)

Frequently-Asked Questions (FAQ)

  • Is there a 'Tourist Tax' on Mallorca?

    Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called 'Ecotasa' (Eco-Tax or Tourist Tax), which must be paid by all tourists who visit Mallorca. The cost of this tax varies depending on your chosen accommodation; for villas and apartments, the tax is €1.00 from 01.05 - 31.10, and €0.50 from 01.11 - 30.04. From the 9th day of your holiday, the tax is generally €0.50. The Tourist Tax must be paid by anyone over the age of 16 (inclusive). The tax is either included in your villa's nightly rate, or must be paid during your stay (ideally upon arrival) in cash to the owner of the villa. Please note that the villa owner is required, as part of their acceptance of the 'Ecotasa', to take your personal details (this may include taking a copy of your passport). If the 'Ecotasa' is to be paid in cash on-site, this will be indicated in the description of the property and in your booking confirmation. You will then arrange the payment of the 'Ecotasa' during your stay directly with the villa owner.

  • How does the Booking Process work?

    On the details page of every villa, you can send us either a binding booking or a non-binding booking request. If you book bindingly, we will forward your booking information directly to the appropriate house owner and, following their final approval, we will send you your final booking documents by email. If you request a non-binding booking, we will send you a booking offer by email, which you can then book on a binding basis if you so choose. We will then forward your booking information to the appropriate house owner and, following their final approval, we will send you your final booking documents by email.

  • Is it possible to pre-reserve your desired period in a villa?

    No, due to the high volume of bookings within our villas, it is unfortunately not possible to reserve a desired booking time in an object for a few hours or days.

  • How does the Payment Process work?

    Following the conclusion of a contract (receipt of the booking confirmation), a deposit is required. This deposit is 30% of the total price of your stay, and must be paid to Fincallorca within 5 days of receipt of the booking confirmation. The final 70% must then be paid 5 weeks before the start of your stay. The applicable payment conditions will be communicated to you in your booking form for a non-binding booking or binding booking. It will also be included in the booking confirmation. For payment of the deposit and the final payment, Fincallorca accepts bank transfer or credit card. In case of payment by credit card, you will receive an individual payment link from us via email.

  • Who is covered by the Travel Cancellation Insurance policy?

    The Travel Cancellation Insurance that we offer as an intermediary alongside the rental of a villa covers, besides the person in whose name the policy is held, further persons of risk. These persons of risk include, besides the immediate family, anyone travelling as part of the same group, as well as their immediate family and caregivers, as long as no more than 12 people have booked. Events covered by the insurance can be found in § 2 of the insurance terms and conditions.

  • When are the Check-In and Check-Out Times?

    Your booked accommodation will be ready on your day of arrival by 16.00. On your day of departure, you must leave the property by 10.00. Of course, you can arrive later than 16.00 on your first day; this depends entirely on your flight time.

    Arrival at your villa: Checking in to a villa

  • Must I provide my ID number after booking?

    Requesting your ID number is normal during the process of booking a holiday. When boarding a plane or checking into a hotel, your personal details will, in all likelihood, be checked. We also require the ID number of the main booking person shortly after conclusion of the booking process, and then forward this to the owner of the villa that you have booked. This is required by the Mallorca Tourism Ministry, and also has the practical advantage that it helps the owner to identify you upon arrival.

  • How does the handover of the villa work?

    Around 5 weeks before your arrival, you will receive your comprehensive documentation from us regarding the handover of keys and how to get in touch with the house owner or manager on-site. This includes a detailed description of how to get to the property or an easy-to-find meeting point. In case of confusion or a flight delay, please contact the house owner or manager, who will then help you with the way or provide you with a new arrival time. At the house, the owner or manager will then give you the keys to the property, and show you around the most important functions of the property. In order to ease this process, it is important that you give us your flight details - including arrival time, departure time, and flight numbers - at least 4 weeks before your stay. We will then forward this information to the house owner or manager so that they may prepare for your arrival.

  • Who will take care of any problems that may arise during my stay?

    If there should be problems on-site concerning the house that you have booked or other issues (for example a medical emergency or similar), please contact the house's owner or manager as soon as possible. They can then help you as soon as they are able to. You can also, of course, contact us at any point; we will then forward your concerns to the appropriate person.

  • Should I bring my own towels and bed linen, and which other services are included?

    Every single villa in our programme offers some inclusive services and amenities. These include, without exception, towels, dish-towels, and bed linen. In addition, they will provide, on the day of arrival, some drinking water, soap in the bathrooms, at least one roll of toilet paper per bathroom, and washing-up liquid. Many villas also offer other amenities, which you can find underneath the price table on each villa's detail page.

  • Is there a minimum stay?

    With very few exceptions, most houses can only be booked for a minimum of seven nights. Once this minimum is reached, any number of nights over seven is possible. Unless stated otherwise, the arrival day and departure day can be on any day of the week. Please note, however, that villa owners generally wish to avoid having gaps in their villa's availability, so the possible travel period may depend on bookings that are already confirmed.

  • Can I bring my dog with me?

    Some villas in our programme allow you to bring your dog on holiday with you. With this in mind, we have a 'Dogs Allowed' filter on our website which allows you to choose all of the villas where dogs are permitted. You will then only be shown the villas where dogs are allowed, although this must then be confirmed with the owner. Before we give you the final confirmation that you can bring your dog, we must arrange this with the appropriate villa owner. Please understand that we may ask you for the number of dogs, their breed, and their size. For example, some villas only allow you to bring exactly one dog; others may only wish for holidaymakers to bring small dogs, and so on.

  • Can I smoke in my villa?

    Every villa in our programme is non-smoking. Smoking is therefore never allowed inside, but rather exclusively in the outdoor areas of the villa.

  • What should I do with rubbish during my villa holiday?

    A villa holiday is always on a self-service basis. This includes rubbish removal; please note that, unlike in some other countries, there is no authority which arranges rubbish collection at your villa, but rather you must take any rubbish which accumulates to the rubbish tip in each town. Please ask the villa owner or manager when you arrive at the villa where the nearest rubbish tip can be found in order to dispose of any rubbish which builds up during your stay. Please note that these tips may be closed at the weekend, so we recommend going on a weekday to dispose of rubbish.

  • How do I avoid an ant infestation at my villa?

    To avoid getting ants in your villa, please remove all rubbish as soon as possible. Rubbish contained in plastic bags that is, for example, left by the front door, will always attract bugs like ants. This is even more so in southern Europe than in central or northern Europe. Ants may also come inside, particularly in the kitchen, if leftover food is not thrown away thoroughly enough. With that having been said, ants are a normal part of the scenery at any countryside villa. Should your problem with ants become too much for you during your stay, please contact the owner or manager of the villa so that further steps can be taken to solve the problem.

  • What will the access road to my villa be like?

    The countryside of Mallorca is subject to a so-called "sealing ban". This means that it is not permitted to tarmac over most natural paths or roads, and must be kept as sturdy earth trails instead. This means that they can be very bumpy and rocky. Please note also that bushes and tree branches may extend far into the road. These factors can sometimes make the journey to your villa, which will likely be located in a countryside location, rather difficult. The car rental companies on Mallorca are aware of this fact, and so are relatively lenient when it comes to returning a car covered in dust. However, we recommend driving slowly and carefully in order to avoid scratches in the surface of the car.

  • What will the surroundings of my villa be like?

    Modern holiday villas have, in many cases, a long history of development. Even these days on Mallorca, there are numerous active farmers who are specialised in almonds, olives, oranges, and lemons. Many of these also raise typical Mallorca species like donkeys, sheeps, chickens, peacocks, and so on. Anyone renting a villa on Mallorca should keep in mind that some villas will be in close proximity to fields where, for example, sheeps are grazing or other animals are kept. This will also be the cause of a so-called 'Eco-Noise', which is part of any villa holiday. Most people, especially children, understand the importance of looking after such an environment, and some villa owners even offer donkey rides or petting zoos for children to enjoy.

  • What kind of standards can I expect when it comes to water, electricity, and so on?

    The infrastructure at most villas cannot be compared to other parts of europe, for example when it comes to electricity, that sometimes doesn't flow constantly, or regarding water pressure, warm water service, or how clean the tap water is. However, such minor details are completely normal for countryside locations. If there should be any massive problem during your stay, please contact your villa owner or manager as soon as possible.

  • What should I keep in mind when it comes to using the pool?

    Mallorca is often called the 'Island of Wind'; this is largely due to the afternoon weather phenomenon called 'Embat', which consists of a strong sea breeze (although this can be welcome due to the heat), which of course sometimes brings leaves and insects into the pinca pool. That is not to say, however, that this makes the pool extremely dirty or affects the PH-value of the pool or the water quality. Most pools have their own net, attached to a long pole, which you can use to clean the surface of the water. The general cleaning of the pool generally takes place automatically via a timed circulating pump, as well as manually by a 'pool boy'. If you have any doubts about the quality of the pool water at your booked villa, please contact your villa's owner or manager so that they can check the water quality for you.

  • What does Fincallorca's Best-Price Guarantee mean?

    It is our goal to offer you the best product at the best possible price. This means that we are not only very selective when it comes to choosing our villas, but also when it comes to pricing them. Although a majority of the houses in our programme can only be found on our website, there are also villas which you can book through other websites and portals. The point of our best-price guarantee is to ensure that every villa in our programme can be booked via our platform for the best possible price on the market. If you happen to find one of our villas for a cheaper price through someone else, please send us the competing offer up to five days after booking and we will aim to beat the offer. If we are unable to do so, you can cancel your booking with us free of charge. With the Fincallorca best-price guarantee, you are always on the safe side.

Terms and Conditions of Fincallorca GmbH

Terms and conditions of the Fincallorca GmbH

Dear customers,
The following terms and conditions shall become contents of the agency contract in the event of your booking, insofar as they are validly agreed, which you - hereinafter referred to as “Customer” - conclude with Fincallorca GmbH - hereinafter referred to as “FINCALLORCA” – regarding the holiday flat/apartment. “Holiday flat” or “holiday home” will hereinafter be uniformly referred to as “Holiday Domicile”. The following terms and conditions simultaneously regulate the contractual relationship between you and the owner/landlord, with whom the contract is concluded on the basis of the arrangement of FINCALLORCA. For reasons of simplification, the owner/landlord of the Holiday Domicile shall hereinafter be referred to as “Landlord”. The booking confirmation and the valid terms and conditions at the time of the booking shall be stored by Fincallorca and may be sent again upon request at any time. Please read these terms and conditions with due care and attention.

1. Position and services of FINCALLORCA, applicable legal provisions

1.1. In the brochure/on the website, FINCALLORCA offers the agency of third-party services, namely, of contracts with the Landlords of the Holiday Domiciles. Therefore, FINCALLORCA only has the position of the agent between the Customer and the Landlord. This does not apply, insofar as FINCALLORCA gives the appearance of providing contractually prescribed services with respect to the Holiday Domicile as its own, in accordance with the principles of section 651a subsection 2 BGB [German Civil Code].
1.2. The rights and duties of FINCALLORCA as an agent arise from these terms and conditions, any supplemental contractual agreements, or alternatively, from the statutory provisions of Sections 675, 631 et seqq. BGB (provisions on agency business against payment).
1.3. For the rights and duties of the Customer vis-à-vis the Landlord, the statutory provisions and the agreements reached with the same apply exclusively.
1.4. Insofar as the following provisions contain regulations regarding the stay and the rights and duties of the Customer and Landlord, these agreements shall be made by FINCALLORCA as a representative on behalf of, and as the attorney of, the Landlord and shall become the content of the contract concluded with the same through the arrangement by FINCALLORCA.

2. Booking procedure

2.1. The booking can take place verbally, in written form, by telephone, by telefax, by e-mail or via the Internet. The information from FINCALLORCA in advance of the booking, regarding the availability of the requested Holiday Domicile, is non-binding and does not constitute an offer of a contract by FINCALLORCA.
2.2. With the booking, the Customer is bindingly offering the Landlord of the Holiday Domicile, represented by FINCALLORCA, to conclude the contract on the basis of the description of the Holiday Domicile, all supplementary details in the brochure/on the Internet and these terms and conditions. Within the scope of the contract offer, the Customer will receive information about the availability and the specific payment terms of the requested Holiday Domicile.
2.3. The contract shall be concluded with legally binding effect for the Customer and Landlord, with the booking confirmation sent by FINCAMALLORCA as the agent of the Landlord, in written form, by telefax or in electronic form. For bookings that are made less than one week prior to start of occupancy, the booking confirmation may also be legally binding when it takes place by telephone.

3. Payment processing

3.1. FINALLORCA is the authorised collection agent in respect of all payments, also regarding cancellation costs and other payments to the Landlord.
3.2. A deposit falls due upon conclusion of the contract (receipt of the booking confirmation). The amount of the deposit is 30% of the total price and is payable to FINCALLORCA within 5 working days after receipt of the booking confirmation. The residual payment is due to FINCALLORCA 5 weeks prior to commencement of the trip. The Customer will be informed about these payment terms prior to his booking in the information about the availability of the Holiday Domicile. Furthermore, they are stated in the booking confirmation.
3.3. Bank transfers and credit cards are accepted payment methods to pay the deposit as well as the final payment.
3.4. If the deposit and/or the residual payment is not received by FINCALLORCA or the agreed payment recipient within this deadline, even though the Holiday Domicile is available in accordance with the contract and no contractual or legal right of retention exists for the Customer, FINCALLORCA is authorised to declare its withdrawal from the contract after a reminder and setting a deadline, on behalf of and with the authority of the Landlord and charge the Customer a lump-sum withdrawal fees on behalf of the Landlord.
3.5. Insofar as the Landlord is prepared and able to surrender the booked property in accordance with the contract, and no contractual or legal right of retention exists for the Customer, no entitlement exists to move into the property and to the contractual services without full payment.

4. Withdrawal by the Customer, rebooking, substitute person

4.1. It is recalled that, in contracts for Holiday Domiciles, no legal right of withdrawal exists vis-à-vis Landlords. However, the Customers shall be granted a contractual right of withdrawal by the Landlord in the contracts arranged by FINCALLORCA, according to the following provisions. The declaration of withdrawal can exclusively be addressed to FINCALLORCA as the agent of the Landlord. It is urgently recommended to declare the withdrawal in writing.
4.2. In the case of withdrawal, the Landlords may charge the following lump-sum withdrawal costs, through FINCALLORCA, as the collection agent, for which expenses saved in their settlement and the possible occupation of the Holiday Domicile otherwise must be taken into account. These lump-sum withdrawal fees amount to:
a) For a withdrawal up to the 90th day prior to the start of occupation, 30% of the total price.
b) For a withdrawal from the 89th to the 60th day prior to the start of occupation, 50% of the total price.
c) For a withdrawal from the 59th to 30th day prior to the start of occupation, 75% of the total price.
d) For a withdrawal from the 29th day until the day before start of occupation or failure to arrive without a declaration of withdrawal, 90% of the total price.
4.3. In the case of the assertion of lump-sum withdrawal costs in accordance with regulations 4.2 above, the owner/Landlord shall not be obligated to provide evidence of occupying the Holiday Domicile otherwise during the originally arranged contractual term. However, the Customer expressly reserves the right to prove directly to the Landlord or to FINCALLORCA that the Landlord did not incur a loss at all or only a significantly lower loss than the respective asserted lump-sum compensation. In the case of such evidence, the Customer is only obligated to pay the lower amount.
4.4. The Landlord reserves the right to assert the concrete loss in place of the lump-sum compensation and must quantify and document the saved expenses to the Customer, in this case, in consideration of occupancy otherwise, which may have taken place, and details about this, as well as saved expenses.
4.5. In any case of withdrawal, the Customer is authorised to appoint a substitute, on the basis of the booking contract, who shall enter into the contract concluded with the Customer, with all its rights and duties. The Landlord may object to the entry of the substitute into this contract himself or through FINCALLORCA, as the agent, if this person or his co-travellers do not comply with the contractual agreements or other material contractual circumstances exist in respect of the substitute or his co-travellers.
4.6. The conclusion of trip cancellation insurance and insurance for covering the repatriation costs, in the event of an accident or illness, is expressly recommended. This may be concluded, inter alia, via the service website of FINCALLORCA.
4.7. A contractual or legal entitlement to the implementation of changes after conclusion of the contract with respect to the travel date, the occupancy duration, booked additional services or other material contractual circumstances (rebooking) does not exist. If rebooking is possible and if it takes place at the Customer’s request, FINCALLORCA may charge a rebooking fee of EUR 25.- per rebooking on behalf of the owner, up to 90 days prior to the start of occupancy. Rebooking requests, which take place after the expiration of this deadline, may, if possible, only be implemented after withdrawal from the contract under the foregoing terms and conditions and a simultaneous new booking. This does not apply to rebooking requests, which only incur negligible costs.

5. Cancellation by the Landlord

5.1. If the execution of the contract is significantly impeded as a consequence of force majeure, which was not foreseeable at the time of conclusion of the contract, the Customer or the Landlord, represented by the FINCALLORCA, may cancel the contract. In this case, the corresponding application of the provisions of Section 651 j of the Civil Code of the Federal Republic of Germany and the provisions, which are referred to in this provision, shall be agreed.
5.2. The Landlord, his local authorised representative or FINCALLORCA, as his agent, may cancel the contract after the start of occupancy, if the Customer and/or his co-travellers continue to disrupt the execution of the contract, notwithstanding a warning, or if they should conduct themselves in violation of the contract in such a manner, which justifies the immediate rescission of the contract. This particularly applies in the case of premeditated or grossly negligent damage to the Holiday Domicile and its inventory, as well as the culpable violation of the special obligations in accordance with Clause 11. of these terms and conditions. If the contract is cancelled, the Landlord is entitled to the total price; however, the Landlord must offset any expenses saved, as well as those payments obtained from otherwise occupying the Holiday Domicile.

6. Unused services

6.1. If the Customer fails to use the services provided to him in accordance with the contract, particularly as a consequence of late arrival and/or earlier departure due to illness or for other reasons that are not the fault of the Landlord or FINCALLORCA, or does not fully utilise the services, no entitlement shall exist by the Customer to a proportional refund.
6.2. However, the Landlord shall repay the Customer such amounts, which he obtained from otherwise occupying the property.
6.3. The Customer is put on notice that the costs, which he incurs due to non-culpable discontinuation of the stay, may only be covered by a specific trip discontinuation insurance and not by ordinary trip cancellation insurance. Such trip discontinuation insurance is not included in the price for the Holiday Domicile. It is recommended to take out this insurance.

7. Security deposit

7.1. After conclusion of the contract, upon moving in or during handover of the key (or later, if this is not possible with late arrival or leaving the key in a safe place), the Landlord is entitled to request a security deposit, insofar as this is shown in the description of the Holiday Domicile and/or the booking confirmation.
7.2. The security deposit relationship shall be exclusively concluded between the Customer and the Landlord. FINCALLORCA shall not have any obligations to charge or repay the security deposit.
7.3. If the Holiday Domicile and/or its furnishings and the garden display damage upon return, for which legitimate reasons exist for believing that this was caused by the Customer or his co-travellers, the Landlord shall be entitled to retain the costs incurred for covering the damage from the security deposit. Insofar as it is expressly stated in the property description, the Landlord may also use the security deposit for covering incidental costs, such as electricity, water, heating, fireplace wood, interim cleaning or other additional services used on site.
7.4. The Landlord shall issue a statement for the security deposit upon the departure of the Customer and shall pay back the refundable amount of the security deposit in cash and/or claim the retentions from it. In the event of such a retention, the Customer reserves the right to all objections to the grounds and amount of the claim, on which the retention is based.

8. Entry requirements

8.1. For German citizens, for (variable), a valid identity card or child’s identity card is sufficient (no replacement documents!).
8.2. Provisions to be observed by foreign Customers can be obtained from their domestic representation or a consulate. Without an express agreement in this respect, FINALLORCA shall not be obligated to find out and/or refer to entry regulations for non-EU foreigners, stateless persons or persons with a comparable status.

9. Obligations of the Customer vis-à-vis FINCALLORCA and the Landlord, cancellation by the customer

9.1. Defects of FINCALLORCA’s agency services shall be notified to the same by the Customer at once and the opportunity for remedy shall be given. If this notification remains culpably, any claims by the Customer from the agency contract shall lapse, insofar as FINCALLORCA would have been able to provide appropriate remedy.
9.2. In case of defects to the Holiday Domicile itself, its furnishings, or other defects or faults the Customer shall notify the office specified by FINCALLORCA at once, without separate notification to the Landlord himself, and demand repair. If this notification is culpably omitted, no entitlement shall exist by the Customer vis-à-vis the Landlord, insofar as he would have been able to repair the defect or the fault directly or by providing an equivalent, different Holiday Domicile.
9.3. In order for the Customer not to incur any disadvantages with respect to his fault or lack of fault in the case of damage to the holiday property or its furnishings regarding the body of evidence, it is highly recommended that if such damage is determined upon occupation or later on, the appointed representative must be notified at once, even if the Customer has not caused such damage himself and even if it does not bother him.
9.4. If the stay in the Holiday Domicile is significantly impaired by a defect or a fault, for which the Landlord must accept contractual liability, the Customer may cancel the contract with the Landlord. The same applies, if it becomes unreasonable for him to continue his stay as a consequence of such a defect or fault for a compelling reason, which is identifiable for FINCALLORCA. The cancellation is only admissible, once the Landlord or his representative, if available and agreed as a contact, has allowed a deadline set by the Customer to expire, without providing remedy. It is not necessary to set a deadline, if the remedy is impossible or is refused by the Landlord or his representative or if the immediate cancellation of the contract is justified by a specific interest of the Customer.

10. Liability

The contractual liability of FINCALLORCA, as an agent for the agency contract, is limited to three times the value of the arranged services, for any damages of the Customer, which are not physical injuries, insofar as the Customer’s damages have neither been caused by FINCALLORCA in a premeditated or grossly negligent manner, or if FINCALLORCA is solely responsible for damages, on the basis of culpability by its legal agents.

11. Obligations vis-à-vis the Holiday Domicile provider

11.1. The contractual property may only be occupied by the number of persons specified in the contract. In the case of over-occupancy, the Landlord is entitled to charge an additional, appropriate fee for the period of over-occupancy and, if necessary, demand compensation for fines imposed on the Landlord and the surplus persons must vacate the property immediately.
11.2. The hosting of guests by the Customer in the contractual property is restricted to visits without overnight accommodation. Letting guests stay overnight requires the express prior consent of the Landlord, regardless of the existing number of beds, and can be made dependent on the payment of an extra fee by the Customer. Clause 11.1 applies.
11.3. Without the Landlord’s express prior consent, changed occupancies, i.e. a change or succession of persons, who occupy the Holiday Domicile, with respect to individuals or overall, are not permitted. In the event of such conduct contrary to contract, the Landlord is entitled to demand an additional fee.
11.4. The erection of tents, caravans etc. on the property is not permitted.
11.5. The Customer undertakes to handle the Holiday Domicile and its furnishings with care, also on behalf of his co-travellers, and to notify the Landlord about any damage and defects during the period of occupation as soon as possible.
11.6. Premises, facilities or spaces, which are local to the Holiday Domicile and are referred to in the description of the Holiday Domicile or corresponding local information to the effect that they do not belong to the contractually owed services, may not be entered by the Customer or his co-travellers.
11.7. The Customer undertakes to leave the house in a tidy, clean and orderly condition upon departure. Leftover food must be taken away/disposed of. The waste must also be disposed of by the Customer. If the Holiday Domicile is not vacated in a proper condition, the Landlord is entitled to retain the costs incurred from the security deposit.
11.8. Pets may on be brought along, if
a) this is envisaged in the description of the property
b) truthful details have been provided with the booking regarding the type, species and size
c) an explicit confirmation has been provided in the booking confirmation regarding the arrangements for bringing the pet along
d) and the animals are house-trained and well-disciplined and correspond to the details provided upon booking.
Beds and sofas are reserved for two-legged beings.

12. Exclusion deadline for claims from the agency contract, limitation period, information about consumer dispute settlement

12.1. Claims by the Customer from the agency contract, which are due to injury to life, limb or health, including contractual claims to compensation, which are due to negligent breach of duty by FINCALLORCA or premeditated or negligent breach of duty by a legal representative or legal agent of FINCALLORCA, shall become time-barred in three years. This also applies to claims for the compensation of other damages, which are based on grossly negligent breach of duty by FINCALLORCA or deliberate or grossly negligent breach of duty by a legal representative or legal agent of FINCALLORCA.
12.2. All other claims from the agency contract become time-barred within one year.
12.3. The limitation period in accordance with clauses 12.1 and 12.2 begins at the end of the calendar year, in which the claim was incurred and the Customer became aware of the claim or should have become aware of it without gross negligence. If the last day of the deadline falls on a Sunday, a nationally recognised public holiday at the declaration venue or a Saturday, such a day shall be replaced by the next working day.
12.4. If negotiations are pending between the Customer and FINCALLORCA about the claim or the circumstances underlying the claim, the limitation period is suspended until the Customer or FINCALLORCA refuse to continue the negotiations. The limitation period shall occur no earlier than three months after the end of the suspension.
12.5. With respect to the law on the settlement of consumer disputes, FINCALLORCA points out that FINCALLORCA will not participate in any voluntary settlement of a consumer dispute. Insofar as the settlement of a consumer dispute should become binding for FINCALLORCA after these travel terms and conditions go into print, FINCALLORCA shall inform the consumers about this in the appropriate form. For all travel contracts, which have been concluded in electronic legal communication, FINCALLORCA refers to the European online dispute settlement platformhttp://ec.europa.eu/consumers/odr/

13. Choice of law and legal jurisdiction

13.1. With regard to the agency activity of FINCALLORCA, the entire legal and contractual relationship between the Customer and FINCALLORCA, German law applies exclusively.
13.2. The Customer may only file legal action against FINCALLORCA at its registered office, insofar as it is being claimed upon in its capacity as an agent.
13.3. For legal actions by FINCALLORCA against the Customer, insofar as claims are asserted from the agency contract, the Customer’s place of residence is decisive. For legal actions against Customers, who are merchants, public-law legal entities or persons, who have their place of residence or usual abode abroad or their place of residence or usual abode is not known at the time of filing legal action, insofar as claims from the agency contract are asserted, the registered office of FINCALLORCA shall be agreed as the legal jurisdiction.
13.4. The foregoing provisions do not apply if the contractually non-negotiable provisions of international treaties or European-law provisions, which are applicable to the agency contract between the Customer and FINCALLORCA, stipulate otherwise in favour of the Customer or if the provisions in the Member State of the EU, to which the Customer belongs, which are applicable to the travel agency agreement, are more favourable for the Customer than the foregoing provisions or the corresponding German provisions.

© These agency terms and conditions are protected by copyright; FINCALLORCA GMBH, Bielefeld and Attorney-at-law, Rainer Noll, Stuttgartt


Download:
BookingConditions.pdf

Rural Villa ”Es Garrovers”

near Artà (East)
8 Max. people
4 Bedroom(s)
2 Bathroom(s)
Have you found the same villa cheaper elsewhere? We aim to always provide the cheapest possible price for every villa in our programme.
Best-price guarantee - per night
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Booking

Location of the Rural Villa

The exclusive villa "Es Garrovers" is situated in an absolutely quiet location in the middle of the green hills which shape the charming area around the medieval little town of Artà. You can drive there for your daily shopping and go for an enjoyable stroll through this striking little town, trying out the local bars, cafes, and restaurants. Beautiful sandy beaches such as Sa Marjal or secluded natural beaches such as Cala Varquez can be easily reached from the villa via hire car.

Map View

The Rural Villa at a Glance

Property
Exclusive country house villa in an absolutely quiet location with stunning landscape views
Occupancy
For up to 8 people (plus baby)
Living Space
280 m²
Pool
10 x 5 m child-friendly pool with varying depth between 1.6 and 2 m, wrap-around panoramic terrace, outdoor shower
Facilities
TV, WIFI, air-conditioning, heating, washing machine, dishwasher, tumble dryer, baby set, fireplace, BBQ, and much more.
Rooms
4 double rooms + 2 bathrooms + 1 indoor guest WC
Pets
Pets allowed
Estate
8,500 m²
Living space
280 m²
Highlights
Absolutely quiet location
Beautiful natural garden
Family-friendly design
Distances
City "Artà" (3.7 km)
Supermarket "Naturalia Artà" (2.9 km)
ATM Caixabank (3.6 km)
Weekly market "Artà" (4.9 km)
Golf course "Pula Golf" (4.4 km)
Airport "Palma de Mallorca" (70.3 km)
Detailed Description

Detailed Description

The villa "Es Garrovers" was built in 2000 in the typical Mallorcan quarry-stone style and maintains the tradition of a spacious and comfortable country house nestled in the beautiful surrounding hilly landscape. You will drive through a wrought-iron gate toward the villa on an estate at the edge of a vast nature reserve. There are fixed natural stone paths throughout the garden so you can stroll through the carefully and lovingly arranged natural garden. Marvel at the gnarly almond and olive trees, palms, cypresses, and the numerous cacti. At the bottom of the garden, you will find a cosy, shaded area with ancient trees and Mediterranean stone seating furniture where you can pick almonds to break open with the provided stones and enjoy them during harvest time, or simply let your mind wander. The estate is on somewhat of a slope, giving you a stunningly wide view across the mountains from the villa and various surrounding areas. On clear days, the view from the rooftop terrace on the upper floor can even stretch to the small, neighbouring island of Menorca. The pool landscape is just a few feet beneath the terrace area, and can be closed off with a wooden gate for child safety. There is a large sun terrace around the pool with several modern loungers and stylish parasols. The pool area is surrounded by a small wall where you can sit to rest and relax. The pool itself can be illuminated, allowing you to refresh yourself in the cool water not just during the day, but also in the evenings and at night under the stars. From the pool area, you can access the garden via a set of steps. The pool area and terrace above the pool comprise approximately 180 m². As the villa is designed in an L-shape, the terrace borders the house directly on two sides, with a roof to provide you with comfortable shade on hotter days. On the terrace, you will find comfortable wicker lounge furniture and massive wooden benches with an integrated table, where you can enjoy a fabulous BBQ evening together.

The floor-to-ceiling windows leading to the terrace can be fully opened and simultaneously darkened with wooden shutters. You can enter the indoor area of the stylish villa from the numerous windows. Thanks to the unique layout of the house, two separate families can find plenty of space and privacy throughout the 280 m² living space. The living room with a ceiling height reaching up to 5 m and the kitchen comprise one large area. Comfortable upholstered furniture is situated directly in front of the fireplace, which provides cosy warmth for cooler days. The villa can be pleasantly warmed on cooler days by means of the central heating, and the upper floor features underfloor heating. The integrated kitchen is designed in the American style and offers several seats at the counter, which provides somewhat of a visual barrier between the kitchen and dining area. You can enjoy cooking evenings together comfortably on the wide work surfaces. The vintage-style kitchen offers every comfort you may need when you choose a self-catered holiday: from a toaster to an electric kettle, from a coffee maker to a microwave, cooker, ceramic hob, dishwasher, large refrigerator, and much more – you'll find everything you need. Behind the kitchen is a practical, separate utility room with a washing machine and tumble dryer. From the living room, you can access the dining room with a beautiful, large wooden table and chairs. Through the spacious dining room, you'll come to the northern wing of the villa which comprises the sleeping quarters with two double bedrooms and a full bathroom with shower, bathtub, toilet, and bidet. Along the northern wing, you will also find French windows reaching down to the floor, so you can wake up in the morning and immediately jump out of bed and onto the terrace to greet the day. The bedrooms are fitted with two 90 x 200 cm beds, and the built-in wardrobes with slats offer plenty of room for your holiday wardrobe. A cot is also available here. In the foyer, you will find a guest toilet, and you can reach the master bedroom with an en-suite toilet on the upper floor via a set of stairs. From the master bedroom, you can step onto the beautiful rooftop terrace with wide, spectacular sea views. A slightly smaller bedroom with a bunk bed – great for children – is attached. In addition, all bedrooms except the children's room are air-conditioned.

At "Es Garrovers", you will enjoy a stunning countryside idyll. The medieval town of Artà, which features the landmark pilgrimage church towering over the charming area, is just 3 km away. On Tuesdays, there is a local market at the Placa del Conqueridor. Don't just stroll through the market though – wander through the alleyways and discover the beautiful shops, have a lovely break at one of the numerous cafes, or delight in a delicious dinner at an excellent restaurant. Should you feel like exploring a little nightlife, simply drive to the bustling coastal town of Cala Ratjada which features numerous attractive bars and nightclubs on its sea promenade. The stalactite caverns of "Coves del Artà" are an underworld full of stalagmite and stalactite formations which will fascinate children and adults alike. This highly recommended villa is also very close to "Via Verde". The former railway track was recently converted to a wonderful cycle/hiking track. The 30-km track stretches from Manacor to Artà. It is generally very flat and gives wonderful views of the surrounding countryside. Your journey takes you past sheep pastures, goats, donkeys, horses, and many other animals and you can enjoy the scents of the almond, olive, orange, and carob trees here. After the varied itinerary, you can return to the cosy villa "Es Garrovers" and enjoy the beautiful sunrises and sunsets which frame your holidays. From the elevated rooftop terrace, you can see the sun rise over the sea, and set over the outlines of the Tramuntana mountains over 70 km away. We at Fincallorca wish you a relaxing time. Incidentally, a couple of cats has been living in the garden at the villa for a few years (see photo). They are both still very timid, and will only approach animal-loving guests very hesitantly, and even then, they will only come to the terrace. Although the cats have no access into the house itself, they still rely on being fed. The property manager therefore always provides plenty of cat food for the villa guests. Children in particular tend to quite enjoy this small, daily chore.
(Licence Number: VT/1659, Name: Es Garrovers)

Video

Prices and Conditions

Period
up to 8 People
January
February
March
April, May
June
July, August
September
October
November, December
All prices are per night

Further Booking Information


In this villa, 1 Baby Set consisting of baby cot and high chair is available on request.
Rental car required?
from /day, inc. hassle-free package
All rental cars and prices

Booking Calendar/Availability of the Rural Villa

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Owner
You will be looked after on-site by:
Birgit
Visited & photographed
We visit each property and take our own photos.
Direct contact
We work together closely with the property owners themselves.
Described by us
Descriptions based on our on-site visit and photographs.

Reviews

39 Customer reviews, with an average of 4,9 stars
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Reviews

Reviewed by: Steffen
06.09.2017

It could not be better !!!

Detailed review
Reviewed by: Sabine
27.07.2017

The finca is beautiful, well equipped, in a beautiful quiet location. In addition, one is within max. 15 minutes by car to the beach or in the next village for shopping. In my opinion, a new dimension of the holiday ...

Detailed review
See all reviews

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Children: 2 – 12 years old; babies: 0 – 24 months old

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General Terms and Conditions of Sunny Cars GmbH

General terms and conditions of booking of Sunny Cars GmbH

1. Sunny Cars GmbH is a commercial agent

Sunny Cars GmbH is a commercial agent of Sunny Cars International GmbH and of Sunny Cars Vermietungsgesellschaft mbH with authority to contract. Sunny Cars GmbH is entitled to receive and process booking enquiries from interested customers for Sunny Cars International GmbH and Sunny Cars Vermietungsgesellschaft mbH and to enter into vehicle rental agreements in the name and for the account of Sunny Cars International GmbH and Sunny Cars Vermietungsgesellschaft mbH with customers requesting this.

2. Additional motor vehicle liability insurance

2.1. Sunny Cars GmbH has entered into additional motor vehicle liability insurance with an insured sum of EUR 7.5 million per loss with Allianz Versicherungs-AG, which has its registered office at Königinstraße 28, 80802 Munich, and which is represented by AGA International S.A., German branch, Bahnhofstr. 16, 85609 Aschheim. The terms and conditions of insurance applicable in connection with the relevant vehicle rental agreement can be found in the insurance policy valid at the time in question, which the customer can inspect before making their booking (e.g. on the website of Sunny Cars GmbH).

2.2. The premiums for this additional motor vehicle liability insurance are included in the relevant rental price.

2.3. The customer will be sent the policy and the complete provisions of the terms and conditions of insurance together with the voucher that represents the acceptance of the contract offer made by the customer to enter into a rental agreement between the customer and Sunny Cars International GmbH or Sunny Cars Vermietungsgesellschaft mbH.

2.4. The customer is entitled to assert any claims concerning the provision of the additional motor vehicle liability insurance, while taking into consideration the ‘Terms and conditions of AGA International S.A., German branch, for ELVIA travel protection (terms and conditions of insurance)’, against Allianz Versicherungs-AG also without the approval of Sunny Cars GmbH.

3. Collection

Sunny Cars GmbH is entitled to collect the accounts receivable resulting from the relevant rental agreement between Sunny Cars International GmbH or Sunny Cars Vermietungsgesellschaft mbH and the customer.

4. Legal relationships between Sunny Cars GmbH and the customer, liability

4.1. In particular, no brokerage or vehicle rental agreement and also no other legal relationship – with the exception of the commitment concerning the provision of additional motor vehicle liability insurance pursuant to section 2 – comes into force between the customer and Sunny Cars GmbH. Legal claims especially in relation to the vehicle rental can thus be asserted by the customer only against the relevant vehicle rental company and/or the vehicle fleet provider on site.

4.2. Apart from that, Sunny Cars GmbH shall be liable for the compensation of damages without limitation only in the event of wilful intent or gross negligence on its part. Sunny Cars GmbH shall be liable for ordinary negligence only, and to an amount limited to the foreseeable damages typical of this type of contract, if it breaches a duty, compliance with which is of particular importance for achieving the aim of the contract (material contractual obligation). In the event that performance is impossible from the outset, Sunny Cars GmbH shall be liable only if it was aware of the impediment to performance or its lack of awareness is based on gross negligence.

4.3. The above limitations or exclusions of liability shall not apply for damages arising from injury to life, limb or health for which Sunny Cars GmbH is responsible.

4.4. If the liability of Sunny Cars GmbH is excluded or limited, this shall also apply to the personal liability of its executive bodies, employees, workers, personnel, representatives and vicarious agents.

4.5. With the exception of claims arising from tort, claims for the compensation of damages for which the liability is limited pursuant to this section Liability become time-barred after one year.

5. Data protection clause

5.1. Sunny Cars GmbH is the controller of the data file within the meaning of data protection legislation. Personal data of the customer will be collected, processed and used by Sunny Cars GmbH for the purposes of forming, executing or terminating the agreement. The data is used for commercial purposes only by way of self-promotion (including recommendation advertising). The data is disclosed to third parties only if this is necessary for the fulfilment of the (sub) rental agreement. Any more extensive use requires statutory authorisation or consent.

5.2. Reference to section 28(4) of the Bundesdatenschutzgesetz (BDSG – German Federal Data Protection Act): The customer can object to the processing or use of their data for advertising purposes or for market or opinion research at any time. Objections are to be sent to: Sunny Cars GmbH, Paul-Gerhardt-Allee 42, 81245 Munich, or by e-mail to info@sunnycars.de.

6. Choice of law

The law of the Federal Republic of Germany shall apply exclusively unless mandatory statutory regulations dictate otherwise.

7. Other provisions

If a provision of these general terms and conditions of business should be invalid in full or in part, the validity of the remaining provisions shall not be affected. The fully or partially invalid provision shall be replaced – if necessary by a decision of the courts – by a regulation that most closely approximates the intended purpose of the fully or partially invalid provision, taking into due consideration all aspects that have led to the provision becoming invalid.

Last updated:

July 2016



General rental terms and conditions of Sunny Cars International GmbH

1. Services of Sunny Cars International GmbH

Sunny Cars International GmbH is one of the leading companies in its segment of the tourism sector and provides travel services worldwide for satisfied customers. In addition to vehicle rental, the services packages of Sunny Cars International GmbH include extensive consultation on the selection of the ‘right’ rental vehicle for the customer, the simplest booking procedure and smooth vehicle collection and return as well as additional services to complete the enjoyable travel experience.

2. Vehicle rental agreement between Sunny Cars International GmbH and the customer

Sunny Cars International GmbH and the customer enter into a rental agreement for a rental vehicle. By sending their booking data (including desired place of rental, desired category of vehicle and desired rental period), the customer submits a legally binding offer to enter into a rental agreement between themselves and Sunny Cars International GmbH. A rental agreement between Sunny Cars International GmbH and the customer comes into effect when a voucher is sent to the customer together with the corresponding confirmation of the booking by Sunny Cars GmbH, which here acts as the legal commercial agent of Sunny Cars International GmbH with authority to contract. When the “No Deposit” option is selected, the customer’s booking is not confirmed until the customer sends their personal data in advance following a separate request from Sunny Cars International GmbH and confirms the basic payment obligation to Sunny Cars International GmbH – while taking section 6 of these general rental terms and conditions into consideration – in the event that a claim for the deposit is made. If the customer fails to send their personal data and/or does not confirm the basic payment obligation to Sunny Cars International GmbH – while taking section 6 of these general rental terms and conditions into consideration – a rental agreement between the customer and Sunny Cars International does not come into effect.

3. Performance of the vehicle rental agreement and vehicle collection by the customer

3.1. To fulfil its obligation arising from the rental agreement between it and the customer (cf. section 2), Sunny Cars International GmbH makes use of a suitable vehicle fleet provider at the destination of the customer. To this end, Sunny Cars International GmbH rents a rental vehicle at the destination of the customer from the vehicle fleet provider selected by it by means of its own rental agreement (primary rental agreement). The vehicle rented by Sunny Cars International GmbH will be subleased by Sunny Cars International GmbH to the customer in question. At the same time as the rental agreement between Sunny Cars International GmbH and the vehicle fleet provider at the destination of the customer is entered into, the (sub) rental agreement between Sunny Cars International GmbH and the customer is finalised.

3.2. In the conclusion of the primary rental agreement with the vehicle fleet providers at the destination, the customer acts as an agent of Sunny Cars International GmbH. For this purpose, the customer receives with the voucher a power of attorney in their name entitling them to enter into the primary rental agreement between Sunny Cars International GmbH and the vehicle fleet provider at the destination in the scope of the services specified in the voucher; this includes recognition of the general rental terms and conditions of the vehicle fleet provider. The customer therefore must hand over the voucher issued to them by Sunny Cars International GmbH to the vehicle fleet provider at the time they collect the vehicle.

3.3. Should the vehicle offered to the customer by the vehicle fleet provider at the destination not match the booking made by the customer or should the customer be convinced that the vehicle is not in a roadworthy condition, then the customer must make a complaint on this immediately to the vehicle fleet provider and, in parallel, by telephone to Sunny Cars International GmbH in order to fulfil their statutory duty to mitigate damage. Signs of usage existing at the time the vehicle is collected as well as damage to the vehicle are to be recorded in a written inspection report in order to exclude the possibility of the customer being blamed for causing them.

4. Validity of the general rental terms and conditions of the vehicle fleet provider at the destination

4.1. The customer must carefully read through the general rental terms and conditions of the vehicle fleet provider at the destination. The customer must clarify any questions on these terms and conditions with the vehicle fleet provider on site or with Sunny Cars International GmbH before signing.

4.2. By affixing their signature to the (primary) rental agreement between Sunny Cars International GmbH and the vehicle fleet provider at the destination, the customer recognises the validity of the general rental terms and conditions of the vehicle fleet provider at the destination as binding also for the (sub) rental agreement entered into between them and Sunny Cars International GmbH.

4.3. Information from the vehicle fleet provider at the destination, in particular on the collection and return of the vehicle, the security (deposit) to be provided and costs for accessories to be paid for separately on site, can be found in a separate information sheet and will also form an integral part of the (sub) rental agreement.

5. Deposit when “No Deposit” is selected

5.1. Sunny Cars International GmbH and the customer agree that the customer shall furnish security (a deposit) for the hire of the rental vehicle to the customer. For the sake of simplicity, the customer normally pays this deposit directly to the vehicle fleet provider at the destination. If the customer has decided to take the “No Deposit” option when entering into this (sub) rental agreement, however, Sunny Cars International GmbH will pay the security demanded by the vehicle fleet provider at the destination in advance in the form of a deposit, such that the vehicle fleet provider at the destination will not request a deposit from the customer.

5.2. In the event that the vehicle fleet provider at the destination claims the deposit furnished by Sunny Cars International GmbH, Sunny Cars International GmbH will pass this charge on in the relationship with the customer, while taking section 6 of these general rental terms and conditions into consideration.

5.3. Before Sunny Cars International GmbH makes a claim against the customer, it will request the customer to provide a written statement on the loss event within 14 days and make the decision on whether to assert the claim on this basis. The customer may furnish proof that no or less damage has been incurred as a result of the incident that led to the claim for the deposit.

6. Precondition for the reimbursement by Sunny Cars International GmbH of the deposit retained in the event of damage or loss

6.1. Should the customer be involved in an accident or should the rental vehicle be damaged or stolen, the vehicle fleet provider at the destination may in the circumstances retain the deposit furnished by the customer in the amount in which the fully comprehensive vehicle insurance does not compensate the damage to the rental vehicle (= excess). The customer can enquire about the amount of the excess in question from their relevant travel agency or from Sunny Cars International GmbH or refer to the rental terms and conditions and important information that is sent to the customer together with the voucher to confirm their booking (see there the point Information on the amount of the excess in fully comprehensive protection (collision damage waiver (CDW)) and vehicle theft protection (TP)).

6.2. In such cases, Sunny Cars International GmbH shall reimburse the customer the deposit that may have finally been retained also in the event on damage to glass, the roof, the tyres and the undercarriage (not, however, other consequential costs such as towing charges, hotel expenses, telephone charges, taxi fares, costs for renting a replacement car, damage to or loss of private effects, etc.) if the customer complies with the following conditions and submits the documents specified below to Sunny Cars International GmbH without delay and none of the exclusion criteria specified in section 6.3. are present:

a) The customer shall immediately inform the office of the vehicle fleet provider at the destination in the event of an accident, the theft of the rental vehicle or other damage to it;

b) If another party is involved in the accident or in the event of theft, the customer must call the police, who will issue a police report. The police report is to be submitted to Sunny Cars International GmbH without delay;

c) The customer, any other party involved in an accident or any witness must produce a damage report (if possible with photos). This damage report is to be signed by the vehicle fleet provider at the destination and by the customer and submitted to Sunny Cars International GmbH without delay together with a copy of the (primary) rental agreement between Sunny Cars International GmbH and the vehicle fleet provider at the destination;

d) Furthermore, proof of payment is to be submitted to Sunny Cars International GmbH documenting that the deposit was paid in cash or by credit card and has been retained by the vehicle fleet provider at the destination;

e) The customer must give its bank details to Sunny Cars International GmbH for the purposes of the reimbursement;

f) The customer must confirm to Sunny Cars International GmbH in writing upon separate request that no proceedings relating to the commission of a criminal or administrative offence have been initiated against them on account of the damage to the rental vehicle.

If the vehicle fleet provider at the destination pays back to the customer in full or in part amounts that were initially retained after Sunny Cars International GmbH has compensated the customer the amount retained pursuant to the above regulations, the customer is required to transfer the relevant repayment to Sunny Cars International GmbH, without being requested to do so, to the following bank account:

UniCredit AG

IBAN: DE44 7002 0270 0015 5552 39

BIC: HYVEDEMMXXX

6.3. Reimbursement by Sunny Cars International GmbH of the retained deposit is excluded in the following cases:

a) Damage resulting from failure to comply with the regulations of the (primary) rental agreement of the vehicle fleet provider, in particular by driving on unsurfaced roads;

b) Damage as a result of drink-driving or other wilful or grossly negligent behaviour;

c) Theft, loss or damage to the car key or vehicle documents;

d) Damage to the oil pan or to the clutch of the rental vehicle;

e) If there are legal proceedings pending against the customer on account of an event of loss involving the rental vehicle as a result of the commission of a criminal or administrative offence or if such proceedings have ended finally and absolutely with the imposition of a fine or other penalty;

f) If the settlement of the claim for damage to the rental vehicle is excluded pursuant to the terms and conditions of the car insurance taken out for the vehicle. On this account, the customer must get information from Sunny Cars International GmbH or the vehicle fleet provider at the destination about these terms and conditions and the related exclusions;

g) When and if the deposit is retained is based on costs for recovering the vehicle;

h) Loss of or damage to the car radio;

i) Misfuelling of the rental vehicle.

7. Services included

7.1. The services provided by Sunny Cars International GmbH to the customer pursuant to the (sub) rental agreement entered into by these parties include unlimited mileage, vehicle liability insurance in accordance with local regulations, fully comprehensive insurance (CDW), vehicle theft protection (TP), airport charges, airport tax and all local taxes at the time that the booking confirmation is issued.

7.2. In very rare cases, charges and taxes (i.e. airport charges, airport taxes or other taxes) can be subsequently introduced or increased in the period between the issue of the booking confirmation, i.e. the conclusion of the (sub) rental agreement, and the start of the rental. Sunny Cars International GmbH has no influence on these taxes nor is Sunny Cars International GmbH able to have predicted them at the time the (sub) rental agreement was concluded with the customer. In these rare cases, Sunny Cars International GmbH has the right to demand these subsequently introduced or increased charges or taxes from the customer in addition to the price shown in the (sub) rental agreement. If Sunny Cars International GmbH makes use of this right before the start of the rental and requests the payment of such charges or taxes, the customer has the right to declare in writing or electronically (e-mail to reservierung@sunnycars. de is sufficient) within two weeks of receiving the request for the increased amount from Sunny Cars International GmbH, however no later than by the start of the rental, that they are cancelling the (sub) rental agreement. The customer is then immediately refunded any payments they have already made on the rental agreement; the customer should therefore without fail indicate their bank account details in any cancellation letter. The customer cannot assert further claims in such a case. The burden of proof that the preconditions for the right to raise the price pursuant to this paragraph are present lies exclusively with Sunny Cars International GmbH. If the customer does not promptly exercise their right of cancellation, this is regarded as tacit agreement with the price increase; Sunny Cars International GmbH therefore acquires an additional claim to payment against the customer in this case. In the event of any subsequent request for payment, Sunny Cars International GmbH will expressly and especially advise the customer of this in writing or electronically.

7.3. Costs, taxes, airport taxes and charges for any agreements for additional services made by the customer with the vehicle fleet provider in addition to the (sub) lease contract at the destination are not included in the price. The customer enters into agreements of this kind exclusively in their own name and independently of the (sub) rental agreement. A power of attorney authorising agreements for additional services to be entered into in the name and for the account of Sunny Cars International GmbH is expressly not issued to the customer.

7.4. Under certain circumstances, the excess in fully comprehensive insurance and vehicle theft protection, also in the event of damage to glass, the roof, the tyres and the undercarriage, will be reimbursed by Sunny Cars International GmbH in the event of loss or damage up to the amount of the deposit furnished by the customer to the vehicle fleet provider on site (see section 6, Precondition for the reimbursement by Sunny Cars International GmbH of the deposit retained in the event of damage or loss).

7.5. Additional drivers are also included in the price at many local vehicle fleet providers with which Sunny Cars International GmbH works. Detailed information on this as well as on the destination area in question can be obtained on request from the relevant travel agency or from Sunny Cars International GmbH. The details of this are regulated by the (sub) rental agreement.

8. Due date of invoice, price calculation, price changes

8.1. The invoice issued by Sunny Cars International GmbH falls due in principle 14 days before the agreed start of the rental. Any due date diverging from that is shown in the relevant invoice. The prices for rental offers are given in euros. The actual price calculation is subject to the rental date.

8.2. Prices are calculated on a daily basis and can be changed at any time before conclusion of booking without prior notice, but not with retroactive effect to (sub) rental agreements already entered into.

8.3. All prices are calculated on a 24-hour basis from the time that the vehicle is collected. This means that vehicles must be returned (generally at the place that the vehicle was collected unless otherwise agreed with the vehicle fleet provider at the destination) on the return date by no later than the same time at which it was collected. In the event that the vehicle is returned late, the local tariffs and terms and conditions of the vehicle fleet provider at the destination, on which Sunny Cars International GmbH has no influence, shall apply. Any additional costs incurred as a result are to be borne by the customer. In the event that the vehicle fleet provider at the destination bills Sunny Cars International GmbH for these additional costs, Sunny Cars International GmbH has a claim to settlement of this payment in the relationship with the customer.

8.4. All prices are valid at the time of the customer’s enquiry. Prices or terms and conditions can be changed at any time and without prior notice for bookings that have not yet been confirmed by the sending of a voucher, i.e. up until the (sub) rental agreement is entered into. In addition, the right to change the price under the regulations contained in section 7.2 is reserved.

9. Rental based on vehicle categories

The vehicle fleet providers at the destinations maintain vehicle fleets with various models of comparable size and with comparable features, which are divided into vehicle categories. In accordance with the regulations in the (sub) rental agreement, the customer therefore has a right to a vehicle from the vehicle category that they have selected or higher, not, however, to a specific vehicle model.

10. Contract documents

10.1. Upon entering into the (sub) rental agreement, the customer will be sent a voucher and a leaflet with important information on the collection of the rental vehicle from the vehicle fleet provider at the destination. The rental contract between the customer and Sunny Cars International GmbH comes into effect when the customer receives the voucher.

10.2. The voucher also contains a power of attorney issued by Sunny Cars International GmbH to the customer that authorises the customer to enter into a (primary) rental agreement for service indicated in the voucher with the vehicle fleet provider at the destination in the name of Sunny Cars International GmbH.

11. Subsequent changes to the rental agreement

11.1. Should the customer wish to have the (sub) rental agreement changed subsequently, e.g. the date of the rental or of the return of the vehicle, the vehicle category, the place where the vehicle is to be collected or returned, then this change must be requested (if necessary through the competent travel agency) from and confirmed by Sunny Cars International GmbH or its commercial agent Sunny Cars GmbH. If this confirmation is not issued, then the customer is solely responsible for the consequences that result. Consequences of this kind can be such that the vehicle fleet provider at the destination asserts claims for payment against the customer. Sunny Cars International GmbH shall not be liable in these cases for any inconveniences caused to or additional costs incurred by the customer.

11.2. Changes that jeopardise the planned collection of the vehicle, such as a change of arrival time at the collection point, e.g. due to a change of flight departure time, industrial action, or natural disasters, etc., must be promptly reported to us and to the local vehicle fleet supplier. Please note: the availability of the vehicle can no longer be guaranteed if the vehicle is not collected at the agreed time, as local vehicle fleet suppliers reserve the right to rent out the rental car to other customers. In such a case, there will be no entitlement to a refund of the rental price. However, you are entitled to furnish proof that little or no damage has been incurred by the failure to collect the vehicle.

11.3. In the event that the customer returns the vehicle late, the period of the delay is settled at the local tariffs and terms and conditions of the vehicle fleet provider at the destination, on which Sunny Cars International GmbH has no influence. The customer must indemnify Sunny Cars International GmbH in respect of the vehicle fleet provider at the destination against the resulting amount or compensate this amount to Sunny Cars International GmbH if it has paid this in advance.

11.4. No claim for compensation exists in the event that the booked vehicle is returned early, collected later or not used.

12. Cancellation/termination of the (sub) rental agreement / exclusion of termination

12.1. Cancellations/terminations of the (sub) rental agreement must be made in writing and be received by Sunny Cars GmbH, Paul-Gerhardt-Allee 42, 81245 Munich, during office hours (fax: +49 (0) 89 82 99 33 66 or e-mail: info@sunnycars.de satisfy the requirement for written form). Other cancellations/terminations, e.g. through the tour operator or through the vehicle fleet provider at the destination, will not be recognised.

12.2. The cancellation/termination fees are:

• up to 5 days before the rental date: EUR 25.00 (CHF 50.00 for bookings made from Switzerland)

• within 4 days before and up to the rental date: EUR 50.00 (CHF 100.00 for bookings made from Switzerland).

12.3. Cancellation/termination after the vehicle has been collected is no longer possible; the vehicle rental price pursuant to the booking is incurred. The customer is entitled, however, to furnish proof that less or even no damage was incurred.

12.4. The regulation of section 580a of the Bürgerliches Gesetzbuch (BGB – German Civil Code) shall not apply to the agreement between Sunny Cars International GmbH and the customer.

13. Protection of the right to cancel

The customer has the option of concluding favourably priced cancellation protection. This covers the charges for cancellation/termination accumulating up to no later than the start of the rental. Cancellation/termination after the vehicle has been collected from the vehicle fleet provider at the destination is no longer possible. The price of the cancellation protection is EUR 0.50 (CHF 1.00 for bookings made from Switzerland) per rental day with a minimum charge of EUR 3.50 (CHF 7.00 for bookings made from Switzerland). The cancellation protection must be concluded together with the (sub) rental agreement. Subsequent conclusion is not possible. No reasons must be indicated for the cancellation/termination.

14. Booking errors and customer service

14.1. Should any difficulties arise with the vehicle booking, the customer should immediately get in contact with the competent travel agency, Sunny Cars GmbH or Sunny Cars International GmbH so that assistance can be provided and the proper processing of the booking can be ensured.

14.2. Should the customer not be able to contact Sunny Cars GmbH or Sunny Cars International GmbH outside business hours in the event that the booking is incorrect or a booked vehicle is not available, the customer must keep any damage that may be incurred on account of the incorrect booking as minimal as possible. If the rental of a replacement vehicle should be necessary to this end, Sunny Cars International GmbH shall bear the additional costs incurred as a result, however only if a vehicle category is rented that corresponds to the category booked with Sunny Cars International GmbH. Sunny Cars GmbH or Sunny Cars International GmbH are to be informed of this immediately when business hours resume. They can be contacted 365 days a year at the following times:

Monday to Friday from 09:00 to 20:00, Saturday, Sunday and public holidays from 10:00 to 18:00, Christmas Eve from 09:00 to 14:00, Christmas holidays from 11:00 to 16:00.

14.3. If the customer fails to inform Sunny Cars GmbH or Sunny Cars International GmbH of an incorrect booking or similar, they have themselves to bear the resulting damage. The limitation of liability defined in the section Liability shall also apply to incorrect bookings.

15. Requirements concerning the age and driving licence of the customer / driver

15.1. The minimum age of the driver of a rental vehicle is between 21 and 25 in most countries, but it can also be higher than that for higher vehicle classes. In some destination areas, the minimum age can be reduced by the payment of an additional charge. There may also be a maximum age depending on the destination area. The driver must have been in possession of a valid Class 3 or Class B (European standard) driving licence or an equivalent driving licence for no less than 1 year, or 2 years in some countries; the driver must present the original driving licence together with a valid passport or identity card to the vehicle fleet provider on site. Note: driving licences of the former German Democratic Republic are no longer accepted everywhere.

15.2. The customer will be informed of the conditions applicable to their booking when the booking is made, i.e. when the (sub) rental agreement is entered into.

16. Special accessories / extras

Roof racks, child seats, snow chains, GPS, etc., can be requested for many locations. The customer has personally to obtain information on the fees, country and, where applicable, airport taxes and charges that they additionally must pay from the competent travel agent, Sunny Cars GmbH or Sunny Cars International GmbH. Additional costs of this kind to be borne by the customer are not included in the price lists of Sunny Cars International GmbH and will not form an integral contractual part of the (sub) rental agreement between the customer and Sunny Cars International GmbH unless the customer has requested this from Sunny Cars GmbH or Sunny Cars International GmbH expressly and in good time before the start of the rental and has received relevant confirmation. The safety standard of child seats, especially in southern countries, do not necessarily correspond to the standard usual in Germany. Sunny Cars International GmbH therefore recommends that, if possible, the customer takes their own seats for children and babies.

17. Fuel policy

The customer must comply with the fuel policy (collection/return) specified by the v