Conditions
Deviating from the general cancellation conditions of the Fincallorca Terms and Conditions of Agency and Brokerage, the owner of the participating villa grants a free cancellation option for all new bookings for the travel year 2021, which are concluded by 28.02.2021, up to 28 days before arrival.
If this booking is cancelled less than 28 days before arrival, point 6.2.d) of Fincallorca GmbH’s general terms and conditions of brokerage apply.
All other points of the general terms and conditions as well as the payment of the service fee and any travel cancellation insurance booked remain unaffected by this
promotion.
To the FAQ
Frequently-Asked Questions (FAQs)
Frequently-Asked Questions (FAQ)
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Is there a 'Tourist Tax' on Mallorca?
Yes. Since 1 July 2016, the Balearic Islands have imposed a so-called 'Ecotasa' (tourist tax), which must be paid by all tourists who visit Mallorca. The cost of this tax varies depending on your chosen accommodation; for villas and apartments, the tax is € 2.00 from 01. May until 31. October, and € 0.50 from 01. November until 30. April (plus 10% VAT (IVA) in each case). From the 9th day of your holiday, the tax rate is reduced by half. The tourist tax must be paid by anyone over the age of 16 (inclusive). The tax is either included in your villa's nightly rate, or must be paid during your stay (ideally upon arrival) in cash to the owner of the villa. Please note that the villa owner is required, as part of their acceptance of the 'Ecotasa', to take your personal details (this may include taking a copy of your passport). If the 'Ecotasa' is to be paid in cash on-site, this will be indicated in the description of the property and in your booking confirmation. You will then arrange the payment of the 'Ecotasa' during your stay directly with the villa owner.
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How does the Booking Process work?
On the details page of every villa, you can send us either a binding booking or a non-binding booking request. If you book bindingly, we will forward your booking information directly to the appropriate house owner and, following their final approval, we will send you your final booking documents by email. If you request a non-binding booking, we will send you a booking offer by email, which you can then book on a binding basis if you so choose. We will then forward your booking information to the appropriate house owner and, following their final approval, we will send you your final booking documents by email.
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Is it possible to pre-reserve your desired period in a villa?
No, due to the high volume of bookings within our villas, it is unfortunately not possible to reserve a desired booking time in an object for a few hours or days.
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How does the Payment Process work?
Following the conclusion of a contract (receipt of the booking confirmation), a deposit is required. This deposit is 30% of the total price of your stay, and must be paid to Fincallorca within 5 days of receipt of the booking confirmation. The final 70% must then be paid 5 weeks before the start of your stay. The applicable payment conditions will be communicated to you in your booking form for a non-binding booking or binding booking. It will also be included in the booking confirmation. For payment of the deposit and the final payment, Fincallorca accepts bank transfer or in case of last minute bookings (up to 6 weeks before arrival) credit card (Visa & Mastercard). In case of payment by credit card, you will receive an individual payment link from us via email.
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Who is covered by the Travel Cancellation Insurance policy?
The Travel Cancellation Insurance that we offer as an intermediary alongside the rental of a villa covers, besides the person in whose name the policy is held, further persons of risk. These persons of risk include, besides the immediate family, anyone travelling as part of the same group, as well as their immediate family and caregivers, as long as no more than 12 people have booked. Events covered by the insurance can be found in § 2 of the insurance terms and conditions.
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When are the Check-In and Check-Out Times?
Your booked accommodation will be ready on your day of arrival by 16.00 CET. On your day of departure, you must leave the property by 10.00. Of course, you can arrive later than 16.00 on your first day; this depends entirely on your flight time.
Arrival at your villa: Checking in to a villa
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Must I provide my ID number after booking?
Requesting your ID number is normal during the process of booking a holiday. When boarding a plane or checking into a hotel, your personal details will, in all likelihood, be checked. We also require the ID number of the main booking person shortly after conclusion of the booking process, and then forward this to the owner of the villa that you have booked. This is required by the Mallorca Tourism Ministry, and also has the practical advantage that it helps the owner to identify you upon arrival.
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Why do all travellers aged 16 and over need to be identified?
Pursuant to art. 50, paragraph 11 of the Balearic Islands Tourism Law (amending act 8/2012 of 19th July to its version of 1st August 2017), the operator of a holiday rental must provide information about his/her holiday guests to the police (Dirección General de Policiá) in accordance with the Law on the Protection of Citizens. This information must be provided for each holiday guest over the age of 16, and must include the following pieces of information: name, surname, identification number, type of identification document, date of issue, sex, date of birth, nationality, arrival date, and traveller's signature. Five weeks before your arrival, Fincallorca will send you a form via email which you must hand to the owner of the property upon arrival.
You can find an example of this form here: Traveller's identification form
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How does the handover of the villa work?
Around 5 weeks before your arrival, you will receive your comprehensive documentation from us regarding the handover of keys and how to get in touch with the house owner or manager on-site. This includes a detailed description of how to get to the property or an easy-to-find meeting point. In case of confusion or a flight delay, please contact the house owner or manager, who will then help you with the way or provide you with a new arrival time. At the house, the owner or manager will then give you the keys to the property, and show you around the most important functions of the property. In order to ease this process, it is important that you give us your flight details - including arrival time, departure time, and flight numbers - at least 4 weeks before your stay. We will then forward this information to the house owner or manager so that they may prepare for your arrival.
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Who will take care of any problems that may arise during my stay?
If there should be problems on-site concerning the house that you have booked or other issues (for example a medical emergency or similar), please contact the house's owner or manager as soon as possible. They can then help you as soon as they are able to. You can also, of course, contact us at any point; we will then forward your concerns to the appropriate person.
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Should I bring my own towels and bed linen, and which other services are included?
Every single villa in our programme offers some inclusive services and amenities. These include, without exception, towels, dish-towels, and bed linen. In addition, they will provide, on the day of arrival, some drinking water, soap in the bathrooms, at least one roll of toilet paper per bathroom, and washing-up liquid. Many villas also offer other amenities, which you can find underneath the price table on each villa's detail page.
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Is there a minimum stay?
With very few exceptions, most houses can only be booked for a minimum of seven nights. Once this minimum is reached, any number of nights over seven is possible. Unless stated otherwise, the arrival day and departure day can be on any day of the week. Please note, however, that villa owners generally wish to avoid having gaps in their villa's availability, so the possible travel period may depend on bookings that are already confirmed.
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Can I bring my dog with me?
Some villas in our programme allow you to bring your dog on holiday with you. With this in mind, we have a 'Dogs Allowed' filter on our website which allows you to choose all of the villas where dogs are permitted. You will then only be shown the villas where dogs are allowed, although this must then be confirmed with the owner. Before we give you the final confirmation that you can bring your dog, we must arrange this with the appropriate villa owner. Please understand that we may ask you for the number of dogs, their breed, and their size. For example, some villas only allow you to bring exactly one dog; others may only wish for holidaymakers to bring small dogs, and so on.
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Can I smoke in my villa?
Every villa in our programme is non-smoking. Smoking is therefore never allowed inside, but rather exclusively in the outdoor areas of the villa.
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What should I do with rubbish during my villa holiday?
A villa holiday is always on a self-service basis. This includes rubbish removal; please note that, unlike in some other countries, there is no authority which arranges rubbish collection at your villa, but rather you must take any rubbish which accumulates to the rubbish tip in each town. Please ask the villa owner or manager when you arrive at the villa where the nearest rubbish tip can be found in order to dispose of any rubbish which builds up during your stay. Please note that these tips may be closed at the weekend, so we recommend going on a weekday to dispose of rubbish.
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How do I avoid an ant infestation at my villa?
To avoid getting ants in your villa, please remove all rubbish as soon as possible. Rubbish contained in plastic bags that is, for example, left by the front door, will always attract bugs like ants. This is even more so in southern Europe than in central or northern Europe. Ants may also come inside, particularly in the kitchen, if leftover food is not thrown away thoroughly enough. With that having been said, ants are a normal part of the scenery at any countryside villa. Should your problem with ants become too much for you during your stay, please contact the owner or manager of the villa so that further steps can be taken to solve the problem.
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What will the access road to my villa be like?
The countryside of Mallorca is subject to a so-called "sealing ban". This means that it is not permitted to tarmac over most natural paths or roads, and must be kept as sturdy earth trails instead. This means that they can be very bumpy and rocky. Please note also that bushes and tree branches may extend far into the road. These factors can sometimes make the journey to your villa, which will likely be located in a countryside location, rather difficult. The car rental companies on Mallorca are aware of this fact, and so are relatively lenient when it comes to returning a car covered in dust. However, we recommend driving slowly and carefully in order to avoid scratches in the surface of the car.
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What will the surroundings of my villa be like?
Modern holiday villas have, in many cases, a long history of development. Even these days on Mallorca, there are numerous active farmers who are specialised in almonds, olives, oranges, and lemons. Many of these also raise typical Mallorca species like donkeys, sheeps, chickens, peacocks, and so on. Anyone renting a villa on Mallorca should keep in mind that some villas will be in close proximity to fields where, for example, sheeps are grazing or other animals are kept. This will also be the cause of a so-called 'Eco-Noise', which is part of any villa holiday. Most people, especially children, understand the importance of looking after such an environment, and some villa owners even offer donkey rides or petting zoos for children to enjoy.
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What kind of standards can I expect when it comes to water, electricity, and so on?
The infrastructure at most villas cannot be compared to other parts of europe, for example when it comes to electricity, that sometimes doesn't flow constantly, or regarding water pressure, warm water service, or how clean the tap water is. However, such minor details are completely normal for countryside locations. If there should be any massive problem during your stay, please contact your villa owner or manager as soon as possible.
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What should I keep in mind when it comes to using the pool?
Mallorca is often called the 'Island of Wind'; this is largely due to the afternoon weather phenomenon called 'Embat', which consists of a strong sea breeze (although this can be welcome due to the heat), which of course sometimes brings leaves and insects into the pinca pool. That is not to say, however, that this makes the pool extremely dirty or affects the PH-value of the pool or the water quality. Most pools have their own net, attached to a long pole, which you can use to clean the surface of the water. The general cleaning of the pool generally takes place automatically via a timed circulating pump, as well as manually by a 'pool boy'. If you have any doubts about the quality of the pool water at your booked villa, please contact your villa's owner or manager so that they can check the water quality for you.
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What does Fincallorca's Best-Price Guarantee mean?
It is our goal to offer you the best product at the best possible price. This means that we are not only very selective when it comes to choosing our villas, but also when it comes to pricing them. Although a majority of the houses in our programme can only be found on our website, there are also villas which you can book through other websites and portals. The point of our best-price guarantee is to ensure that every villa in our programme can be booked via our platform for the best possible price on the market. If you happen to find one of our villas for a cheaper price through someone else, please send us the competing offer up to five days after booking and we will aim to beat the offer. If we are unable to do so, you can cancel your booking with us free of charge. With the Fincallorca best-price guarantee, you are always on the safe side.
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Why is it not possible to select certain time periods, although they are available?
Our landlords themselves are the ones who determine how long is the minimum rental period per stay. The same applies to the arrival and departure days and whether gaps between two stays are permitted. In some houses, due to the owner´s organisational reasons, arrival is only possible on certain days of the week. Through the interaction of these rules, it can happen that certain arrival days and/or departure days are not eligible in the booking form.
Terms and Conditions of Fincallorca GmbH
Terms and Conditions of Agency and Brokerage of FINCALLORCA GmbH
Dear customers,
The following Terms and Conditions of Agency and Brokerage between you – hereinafter the “customer” – and FINCALLORCA GMBH – hereinafter “FINCALLORCA” – shall become part of the brokerage contract, given that these are effectively agreed upon as you make a booking for a holiday home/holiday apartment. “Holiday apartments” and “holiday homes” shall hereinafter be jointly referred to as a “holiday property”. The following Terms and Conditions of Agency and Brokerage at the same time govern the contractual relationship between you and the owner/lessor, with whom the contract on the brokerage by FINCALLORCA is concluded. The owner or lessor of the holiday property will hereinafter, for reasons of simplicity, be referred to as the “lessor”. Therefore, please read through these terms and conditions carefully.
- Position and performances of FINCALLORCA, applicable legal provisions
- Booking process
- Information, references
- Payment processing
- Deposit
- Withdrawal by the customer before the beginning of the booking (arrival) / Cancellation costs
- Termination for reasons of conduct
- Unutilised service
- Obligations of the customer vis-à-vis FINCALLORCA and the lessor, termination by the customer
- Obligations vis-à-vis the lessor
- Arrival and departure time, delayed arrival
- Obligations of FINCALLORCA regarding entry regulations and visa entry requirements
- Liability of the mediator
- Place of jurisdiction and governing law, consumer dispute resolution
1. Position and performances of FINCALLORCA, applicable legal provisions
1.1. On its websites, FINCALLORCA offers brokerage services for third-party performances, viz. contracts with lessors of holiday properties. FINCALLORCA merely assumes the position of a mediator between the customer and the lessor.
1.2. If FINCALLORCA brokers a composite performance by the lessor, consisting of the touristic main performance and ancillary performances (e.g. accommodation and transport) and if these ancillary performances of the lessor are an essential component of the main performance, FINCALLORCA merely assumes the position of a mediator for the contract between the customer and the lessor. The same applies if the ancillary performances of the mediated lessor do not make up a significant share of the overall value in the composition of the performance of the provider and neither represent an essential characteristic of the performance composition of the provider or FINCALLORCA itself, nor are they advertised as such.
1.3. As a mediator, FINCALLORCA assumes the position of a provider of associated travel services, given that the conditions to offer associated travel services under the legal provisions of § 651w BGB [German Civil Code] are met by FINCALLORCA.
1.4. Without prejudice to the obligations of FINCALLORCA as a provider of associated travel services (particularly the transfer of the legally prescribed form and the conclusion of customer deposit insurance in case of collection activity by FINCALLORCA) and the legal consequences in case these legal obligations are not met, FINCALLORCA is neither a travel organiser nor a contracting party to the rental contract over the holiday property concluded with a booking, also if the conditions specified in 1.2 or 1.3 are met. As such, the company is not liable for the information provided by the lessor on prices or performances, for the performance itself, or for any shortcomings in the performance. Any liability of FINCALLORCA resulting from the brokerage contract and legal provisions, particularly the mandatory provisions on teleservices and electronic business, shall remain unaffected.
1.5. The rights and obligations of FINCALLORCA as a mediator result from these Terms and Conditions of Agency and Brokerage as well as any supplementary contractual agreements, alternatively from the legal provisions laid out in §§ 675, 631 et seqq. BGB (provisions on agency business against payment).
1.6. If the following provisions contain regulations on the stay as well as the rights and obligations of the customer and the lessor, these regulations will be made by FINCALLORCA as a commercial agent in the name of the lessor and with the authority to represent them; they shall become content of the contract which comes into being through the mediation by FINCALLORCA.
2. Booking process
2.1. For bookings made by telephone, in writing, or via e-mail or fax, the following applies:
a) With the booking, the customer offers the lessor the conclusion of a rental contract on the holiday property vis-à-vis FINCALLORCA as its legal agent in a binding manner.
b) The rental contract with the lessor enters into force with the receipt of the booking confirmation (declaration of acceptance), which is made by FINCALLORCA in the name of the lessor as its agent and representative. The booking confirmation does not require a certain form.
2.2. Bookings can be made without individual communication through an online booking process (contract of electronic commerce). For the conclusion of the contract, the following applies:
a) The online booking process is explained to the customer through the relevant internet presence of FINCALLORCA. The customer has a relevant correction option available to correct their entries and to delete or reset the entire online booking form. The use of this option is explained. The contract languages offered to perform the online booking are indicated. If the contract text is stored by FINCALLORCA in the online booking system, the customer will be informed of said storage and the option to access the contract text at a later time.
b) By pressing the button “Book now”, the customer offers the lessor the conclusion of a rental contract vis-à-vis FINCALLORCA as its legal agent in a binding manner. The receipt of booking will immediately be confirmed to the travelling party electronically.
c) The transfer of the offer to conclude a contract by pressing the button “Book now” does not substantiate any claim of the customer to the conclusion of a rental contract in accordance with their booking details. The lessor or, as its representative, FINCALLORCA are on the contrary free to accept or reject the contract offer of the customer.
d) The contract is concluded when the customer receives the booking confirmation from FINCALLORCA.
3. Information, references
3.1. When providing references and information, FINCALLORCA shall be liable, within the framework of legal regulations and contractual provisions, for the proper selection of the source of said information and its correct transfer to the customer. Information agreements containing a contractual primary obligation to provide information shall only be deemed concluded if done so expressly. In accordance with § 675 (2) BGB, FINCALLORCA shall not be liable for the accuracy of the provided information, except for those cases in which a special information agreement was concluded.
3.2. Without an express agreement, FINCALLORCA does not assume any warranty within the meaning of § 276(1) sentence 1 BGB for information on prices, performances, booking conditions, and other circumstances of the travel service provided, nor does it guarantee delivery concerning the information provided about the availability of the services mediated by FINCALLORCA within the meaning of this regulation.
3.3. FINCALLORCA shall only receive special requests to pass them on to the lessor to receive the brokerage services. Unless expressly agreed otherwise, FINCALLORCA is not obligated to fulfil said special requests. These additionally do not form a condition or contractual basis for the mediation order or for the booking declaration of the customer to be transferred from the mediator to the lessor. It is pointed out to the customer that special requests usually only become a part of the contractual obligations of the service provider if these are expressly confirmed by the service provider.
4. Payment processing
4.1. The lessor has granted FINCALLORCA the power of commercial representation to collect all payments to the lessor, including cancellation fees and other payments to the lessor.
4.2. If FINCALLORCA, in its capacity as a mediator, assumes the function of a broker of associated travel services in accordance with § 651w BGB (see Clause 1.3), the following shall apply: FINCALLORCA may only request and accept payments of the customer for remuneration of travel services after ensuring that these will be reimbursed to the customer if these travel services are to be performed by FINCALLORCA itself or if the claims for remuneration of service providers who receive the brokerage are still to be performed, and in case of insolvency of FINCALLORCA as the mediator of associated travel services
a) travel services will be cancelled; or
b) the customer fulfils payment requests for performed travel services by service providers who receive brokerage services and were unsatisfied.
FINCALLORCA shall provide this security when brokering associated travel services by taking out insolvency insurance in acc. with § 651w (3) BGB under specification of the name and contact information of the securer of the customers’ money in a clear, comprehensible, and emphasised form and by transferring a relevant security certificate for all customer payments to the brokers of associated travel service, which results in these payments only becoming due after transfer of said security certificate for associated travel services.
4.3. A down payment becomes due upon conclusion of the contract (receival of the booking confirmation). The height of the down payment amounts to 30% of the rental price which must be settled vis-à-vis FINCALLORCA within 5 working days after the booking confirmation. The remaining amount must be paid to FINCALLORCA 5 weeks before commencing the trip. The customer shall be informed about these payment conditions before booking; this information is included with the general information on the availability of the holiday property. The punctuality of a payment is determined by receipt by FINCALLORCA.
4.4. If the down payment and/or the remaining payment is not received by FINCALLORCA or the agreed payment recipient within these deadlines, notwithstanding the fact that the holiday property is available as contractually agreed and the customer does not have any contractual or legal lien, FINCALLORCA is entitled to, after issuing a reminder with a deadline in the name of and with the power of attorney of the lessor, to declare its withdrawal from the contract and to charge the customer lump-sum withdrawal fees on behalf of the lessor, in accordance with Clause 6.2.
4.5. If the lessor is willing and able to transfer the booked holiday property as contractually agreed and if the customer does not have any contractual or legal lien, no claim to occupy the property nor to any contractual performances exists without complete payment.
5. Deposit
5.1. If deposits are to be posted, this shall only substantiate a deposit relationship between the customer and the lessor of the holiday property. FINCALLORCA in no way assumes any obligation to either settle or repay deposits.
5.2. If the lessor demands a deposit, this will be specified in the description of the holiday property as well as in the order confirmation. If notice is made herein that the deposit must be paid to FINCALLORCA, FINCALLORCA, as a commercial agent, merely assumes the position of the lessor’s collection agent.
5.3. The deposit must in principle be posted in cash. In general, it is not possible to post a deposit using a cheque; deposits can only be posted using a credit card if this has been expressly agreed in individual cases.
5.4. The deposit serves as a security for the obligation of the customer to return the keys, to pay the consumption-dependent ancillary costs such as electricity, water, gas, and phone charges, to compensate for damages to the holiday property, as well as to compensate for damages incurred if the final cleaning is not performed in a proper manner.
5.5. The lessor or its representative is entitled to make appropriate deductions from the deposit.
5.6. If the lessor or its representatives do not compensate claims under Clause 5.4 from the deposit, it will be repaid on the last day of the booking, before the guest departs. Otherwise, the settlement and any repayments will be made at the latest 14 days after the end of the booking.
6. Withdrawal by the customer before the beginning of the booking (arrival) / Cancellation costs
6.1. It is pointed out that no legal right of withdrawal exists for contracts on holiday properties vis-à-vis lessors, either domestic or foreign; furthermore, in accordance with § 312g (2) sentence 1 clause 9 BGB, no right of revocation exists for contracts on holiday properties concluded at a distance. However, a right of withdrawal does exist if the contract is concluded away from business premises. Nevertheless, the customer is granted a contractual right of revocation by the lessor for contracts mediated by FINCALLORCA, in accordance with the following provisions, unless the lessor has explicitly specified a deviating regulation in the offer. The declaration of revocation before the beginning of the booking should exclusively be directed towards FINCALLORCA as the lessor’s commercial agent. It is strongly encouraged to declare revocation in the text form.
6.2. Lessors can – unless contractually agreed otherwise – charge the following lump sum revocation fees in case of revocation, to be collected by FINCALLORCA as the collection representative. Their calculation takes into account saved expenses as well as a typically possible occupancy of the holiday property in another fashion. These lump-sum revocation fees are as follows:
a) For revocations up to 90 days before the beginning of the booking, 30% of the rental price.
b) From the 89th day up to and including the 60th day before the beginning of the booking, 50% of the rental price.
c) From the 59th day up to and including the 30th day before the beginning of the booking, 75% of the rental price.
d) From the 29th day up to and including the day on which the booking begins, and in case of non-arrival without a declaration of revocation, 90% of the rental price.
6.3. In case the lump sum revocation costs are asserted in accordance with the aforementioned provisions of Clause 6.2, the lessor is not obligated to provide proof of a different occupancy of the holiday property over the originally agreed contract period. Nevertheless, the customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.4. The lessor, or FINCALLORCA as its representative, reserve the right to, in the place of the lump sum compensation, assert compensation for the precise loss under consideration of income from another occupancy as well as expenses saved. In this case, the calculation must be proved to the customer with substantiation.
6.5. The customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.6. In each instance of a revocation, the customer is entitled to appoint a replacement person, pursuant to the booking contract, who enters into the contract concluded with the customer and takes on all rights and obligations. The lessor can either themselves or via FINCALLORCA as its representative object to the entry of the replacement person into the contract if said person or their fellow traveller(s) do not meet the contractual agreements or other contractually agreed essential circumstances necessary for the performance of the contract and the contractual use of the holiday property.
6.7. It is expressly recommended to take out travel cancellation insurance. Said insurance can be taken out via FINCALLORCA.
7. Termination for reasons of conduct
The lessor or its local authorised person or FINCALLORCA as its representative reserves the right to terminate the contract after the beginning of the booking if the customer and/or their fellow travellers sustainably disrupt the performance of the contract, ignoring a warning, or if their conduct is in breach of contract to such an extent that this justifies immediate termination of the contract. This particularly applies to instances of intentional or grossly negligent damages to the holiday property or its inventory as well as culpable infringements against the special obligations following Clause 10 of these terms and conditions. If the contract is terminated, the lessor still reserves the right to claim the rental price; however, the lessor must deduct the value of those benefits attained through a different occupation of the holiday property.
8. Unutilised service
8.1. If the customer does not, or not completely, use services of the lessor contractually provided to them, particularly attributable to late arrival and/or early departure because of illness or other reasons for which neither the lessor nor FINCALLORCA is responsible, they shall not have the right to claim pro rata reimbursement.
8.2. However, the lessor shall pay to the customer those amounts which they earn from a different occupancy of the property, as well as expenses saved
8.3. The customer reserves the right to prove to the lessor that they made earnings through a different rental of the property or that the relevant income and/or expenses saved exceeded those considered by the lessor.
8.4. It is pointed out to the customer that costs incurred by a termination of a stay through no fault of their own can only be covered by special travel cancellation insurance and not by ordinary travel cancellation insurance. Said special travel cancellation insurance is not included in the price for the holiday property; however, it is still recommended.
9. Obligations of the customer vis-à-vis FINCALLORCA and the lessor, termination by the customer
9.1. The customer shall immediately report any deficiencies by FINCALLORCA to the mediation service of FINCALLORCA and provide the opportunity to remedy the problem. If the customer fails to report through fault of its own, all claims of the customer resulting from the mediation contract shall lapse, if FINCALLORCA would otherwise have been able to provide appropriate assistance.
9.2. The customer shall immediately report deficiencies to the holiday property itself, its furnishings, or other deficiencies or malfunctions to the contact specified by FINCALLORCA, without a special reference towards the lessor themselves, and request a remedy. If said report is not submitted through the customer’s own fault, they shall have no claims vis-à-vis the lessor if they would have been able to immediately remedy to deficiency or malfunction, or remedy the situation by providing another, equivalent holiday property.
9.3. To ensure that the customer is not disadvantaged in providing proof that damages to the holiday property or its facilities are to no fault of their own or in proving the extent of the damages, it is strictly recommended that any damages determined when moving in or at a later point are immediately reported to the lessor or their appointed agent, also if the customer did not cause said damages or if they do not disturb them.
9.4. If the stay at the holiday property is severely impaired by a defect or malfunction for which the lessor is contractually liable, the customer reserves the right to terminate the contract with the lessor. The same applies if it cannot reasonably be expected from them to continue their stay because of said defect or malfunction for an important reason apparent to the lessor. Termination shall only be allowed if the lessor or, if available and contractually agreed, their agent allow an appropriate deadline set by the customer to pass without remedying the defect. No deadline must be set if the defect cannot be remedied, if this is refused by the lessor or their agent, or if a special interest of the customer entitles them to extraordinary termination.
10. Obligations vis-à-vis the lessor
10.1. The holiday property may only be occupied by those persons specified in the contract. In the event of overoccupancy, the lessor, without prejudice to their right to terminate the contract, is entitled to demand an appropriate, additional remuneration for the period of overoccupancy. The surplus persons are to leave the property immediately.
10.2. Visits of any third parties who are not specified as fellow travellers within the framework of the contractual agreements, with a stay extending 24 hours and particularly those including an overnight stay, shall be reported to the lessor. If said notification is not made, or if such visits objectively constitute additional occupancy of the holiday property, the provisions of Clause 9.1. shall apply mutatis mutandis.
10.3. The customer and their fellow travellers undertake to treat the property with care. Customers also undertake to take all efforts which can reasonably be expected from them to contribute to the remedying of any service impairments and reduce potential damages to a minimum.
10.4. The customer shall exactly follow the (operating) instructions on the use of the property and its facilities available in the holiday property or communicate to them on site. In particular, customers are prohibited from making any interventions to the technical facilities of the holiday property, including the electrical installations, the water and sewerage supply, individual appliances, heating, the circulating pump installations of swimming pools, and locking devices without the approval of the owner or their agent. The customer shall be liable for any damages culpably caused by a relevant infringement, if applicable jointly and severally together with their fellow travellers.
10.5. The customer undertakes to observe the local regulations communicated to them, particularly those on fire and noise prevention and the water supply.
10.6. Customers furthermore undertake to regularly clean the holiday property, which shall be left in a clean condition before departure. Any final cleaning included in the price does not cover the cleaning of the dishwasher and the stove, the oven, the refrigerator, and the kitchen appliances; these must be left in a perfectly clean condition. If any extra cleaning is required, the lessor shall charge the cleaning time. Any defilements or damages to the property’s facilities which cannot be remedied by usual means shall be charged separately. Any indemnifications resulting from the aforementioned provisions to the detriment of the customer must be paid to the lessor before departure and can be deducted if a deposit has been posted.
10.7. Pets may only be brought along after prior authorisation by the lessor. The species, size, and number of animals must be indicated precisely and truthfully. The culpable refraining of providing information, or the culpable provision of false information, might constitute grounds for extraordinary termination on the part of the lessor.
11. Arrival and departure time, delayed arrival
11.1. The customer can move into the holiday property on the day of arrival at the time specified in the documents on the brokered holiday property. No claim to prior occupancy exists.
11.2. FINCALLORCA shall provide information on the latest possible time of arrival. No claim to a key transfer or property takeover exists in case of delayed arrival.
11.3. Guests shall always communicate late arrivals to the contact specified in the applicable documents, this particularly applies if the lessor or a local agent is willing to arrange for a delayed (key) transfer in exceptional cases.
11.4. The guest shall bear the accommodation costs incurred due to delayed arrival.
12. Obligations of FINCALLORCA regarding entry regulations and visa entry requirements
12.1. FINCALLORCA shall only inform the customer of the entry and visa regulations if such an order is expressly agreed on. In all other cases, any such duty to clarify or inform only exists if special conditions, either known to FINCALLORCA or publicly evident, necessitate and express notice and the relevant information is not already contained in the offer documents available to the customer.
12.2. Such duties to inform on the part of FINCALLORCA are limited to communicating information from current, industry-standard information sources. FINCALLORCA is not subject to any special research obligation without an express agreement. FINCALLORCA can also fulfil its obligation to provide information by providing reference that the customer should themselves follow up with the information points worth considering.
12.3. The aforementioned provisions shall apply mutatis mutandis to providing information on customs regulations, health regulations for entry, health-related precautionary measures to be taken by the customer and their fellow travellers, as well as for import and export regulations.
13. Liability of the mediator
13.1. If FINCALLORCA has not expressly agreed with the customer to assume a contractual duty, FINCALLORCA shall only be liable for the proper fulfilment of the agency duties. These agency duties in particular include the legally effective transfer of the offer to conclude a contract with the service providers to receive brokerage services, as well as, in the case of acceptance of the contract offer by the service providers to receive brokerage services, the transfer of the confirmation of contract on behalf of and for the account of the service providers to receive brokerage services.
13.2. FINCALLORCA shall not be liable for defects and damages to the customer arising from the mediated travel service. This shall not apply if FINCALLORCA reached an express agreement on the service or the securing of the service, in particular, if this significantly deviates from the service description of the service provider.
13.3. The preceding regulations shall not do prejudice to any of FINCALLORCA’s own liability resulting from the culpable infraction of its agency duties.
13.4. The liability of a mediator pursuant to § 651w (4) BGB and § 651x BGB shall remain unaffected by the regulations above.
14. Place of jurisdiction and governing law, consumer dispute resolution
14.1. FINCALLORCA points out that, against the background of the law on consumer dispute resolution, FINCALLORCA does not take part in any voluntary consumer dispute resolution. If consumer dispute resolution becomes mandatory for FINCALLORCA after its publication, FINCALLORCA shall inform the consumer in some suitable form. For all contracts concluded with electronic transactions, FINCALLORCA makes reference to the European online dispute resolution platform https://ec.europa.eu/consumers/odr/.
14.2. For FINCALLORCA’s agency service, German law shall solely apply to the entire legal and contractual relationship between the customer and FINCALLORCA.
14.3. The customer can only take legal action against FINCALLORCA, if FINCALLORCA is used as a mediator, at its place of business.
14.4. For any claims asserted by FINCALLORCA vis-à-vis the customer, if any claims from the mediation contract are asserted, the customer’s place of residence shall be decisive. For claims against customers who are merchants or legal entities under public or private law with a place of residence or permanent address abroad, or whose place of residence or permanent address is unknown at the time the claim is asserted, and given that claims from the mediation contract are asserted, the place of jurisdiction is agreed as the place of business of FINCALLORCA.
14.5. The regulations above do not apply:
a) if and insofar as any regulations from international agreements or European law, which cannot be overridden contractually and apply to the mediation contract between the customer and FINCALLORCA, result in deviating circumstances to the benefit of the customer; or
b) if and insofar as any regulations in an EU member state of which the customer is a citizen, which cannot be overridden contractually and apply to the mediation contract, offer more beneficial terms to the customer than the aforementioned regulations or the relevant German provisions.
© These Terms and Conditions of Agency and Brokerage are protected by copyright; FINCALLORCA GmbH & Noll | Hütten | Dukic Rechtsanwälte, Munich | Stuttgart, 2004 – 2019
Download:
BookingConditions.pdf
Terminos_y_condiciones_de_intermediacion.pdf
Rural Villa ”Son Sard Nou”
near Son Servera (East)- Very modern luxury villa
- Top-quality interior finish
- Incredible infinity pool
which are finalised in the period
from 15.12.2020 up to and including 28.02.2021,
can be cancelled free of charge up to 28 days
before arrival, without giving reasons.
The service fee and any travel cancellation
insurance booked remain
unaffected by this promotion.
To the FAQ
(Villas with free cancellation)
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Location of the Rural Villa
The magnificent luxury villa "Son Sard Nou" is nestled amidst a wonderfully designed and well-tended estate with sensational panoramic views all the way to the sea. Located around just 3 km away from beautiful beaches, the giant infinity pool is just one of the highlights this dream villa has to offer. The nearby resort of Son Servera is just a few minutes' drive away, where you can easily take care of the daily shop.
Map ViewThe Rural Villa at a Glance
Top-quality interior finish
Incredible infinity pool
Supermarket "Eroski" (3.0 km)
ATM Banca March (2.9 km)
Weekly market "Son Servera" (3.2 km)
Golf course "Pula Golf" (1.8 km)
Airport "Palma de Mallorca" (65.9 km)
Closest neighbour (as the crow flies 113 m)
Distance to the sea (as the crow flies 2.1 km)
Detailed Description
The driveway alone gives you an idea of the inviting and spacious villa that awaits you. The exclusive luxury villa "Son Sard Nou" sits enthroned atop a magnificent hillside amidst a giant, well-tended estate featuring palm and olive trees, lavender bushes and cypresses. 25 m in length, the infinity pool extends from the villa into the beautiful garden, with quite simply unbelievable views of the landscape right down to the sea. Entry to the graded saltwater pool is either via the steps right by the house, or a ladder on one side. On the large series of terraces surrounding the pool, you'll find a number of sun-loungers, parasols offering shade and cozy seating areas as well as a large table for gathering and relaxing all together. To one side of the villa, there's another terrace with pretty vines lining its straw roof. The spacious lounge area here with a round dining table, a kind of chill-out zone, is perfect for kicking back whilst tasty delicacies are grilled on the high-quality gas barbecue also on this terrace. Thanks to the loudspeakers installed in the side of the house, you can look forward to a relaxed BBQ evening with musical accompaniment.
Floor-length windows all around the house ensure each room is flooded with light and has a pleasant ambience. The open-plan living-cum-dining area is spacious, very modern and lovingly designed down to the finest detail. The opulent wooden table and benches, placed between the living room and the kitchen, has plenty of space for all guests. The fully-equipped kitchen leaves nothing to be desired either. Like everything in the villa, this area has extremely high-quality and luxurious facilities. As well as a microwave, dishwasher, coffee machine and two giant fridges, there are plenty of other amenities. The villa houses six rooms in total over two floors, all of which are air-conditioned. Each room has its own modern en-suite bathroom. From there, you have access to a spacious sun terrace, where you can enjoy splendid views of the property and surrounding area.
Not at all overlooked, the villa is located near to several villages and towns as well as a number of beaches. The nearby road, sometimes audible in the distance depending on wind direction, means you have quick and easy access to the surrounding area. The sea is only around 3 km away from the villa. Many of the beaches in the vicinity have parasols and sun-loungers, as well as being family-friendly with restaurants and cafés. But there are also little and more peaceful bays in the area. In just over 4 km, you can also get to the tranquil village of Son Servera or the popular coastal resort of Cala Millor, which has a number of restaurants, bars and boutique shops to offer. A market takes place every Friday morning around the church square. "Son Sard Nou" is also ideal for golfers: a variety of golf courses are in the immediate vicinity, therefore quick and easy to reach in just a few minutes by car.
(Licence Number: ETV/7182, Name: Son Sard)
Floor plans
Video
Prices and Conditions
- Season Prices
- Additional Services and Deposit (2)
- Included Services (9)
- Optional Services (4)
- Best-Price Guarantee
Additional Services and Deposit
- The so-called "Ecotasa" (Tourist Tax) must be paid on-site in cash. Find more information about the costs here: Frequently-Asked Questions (FAQs) Frequently-Asked Questions (FAQs)
- The deposit of 1500 Euros is to be paid to the landlord by bank transfer prior to arrival. You will receive the instructions and the bank details of the owner in a separate email before arrival. If the house is without defects at check-out, the deposit will be refunded by the landlord or the property manager by bank transfer (see Booking Conditions).
Included Services
- One roll of toilet paper in every bathroom
- Hand soap in every bathroom
- Washing-up liquid and sponge in the kitchen
- Dishwasher tabs (if applicable)
- Free final cleaning
- 1 - 3 bottles of water
- Free bed sheets and towels
- Kitchen towels
- Pool or beach towels
Optional Services
- Cleaning service € 18 / hour
- Towel/bed linen exchange € 350
- Massage service (on demand)
- Private chef (on demand)
Important Booking Information
In this villa, up to free 4 Baby Sets consisting of baby cot and high chair are available on request.This villa is well-suited for a large celebration during your stay. However, such an event must be reported before booking, with no exceptions.
Booking Calendar/Availability of the Rural Villa
- available
- Arrival/departure
- occupied
- on request

Rural Villa
Son Sard NouVisited & photographed
We visit each property and take our own photos.Direct contact
We work together closely with the property owners themselves.Described by us
Descriptions based on our on-site visit and photographs.Reviews
Reviews
Reviewed by: Doro
22.10.2019We were very satisfied and would like to come back again. The handling of the booking was absolutely unproblematic, the owner extremely obliging and friendly and the equipment fantastic and exactly as described before.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Margareta
19.10.2019Beautifully situated finca with a fantastic 25 m infinity pool. Very beautiful, generous and well maintained garden. The finca is situated in a quiet area, you are woken up by the crowing of the roosters and you are lulled to sleep by the ringing of the bells of the sheep grazing in the area. The equipment was very good, there were also such things available, which one must buy in other holiday houses first of all (spices, cleaning agents, dishwasher cleaner) There is a treatment plant for drinking water. However, 6 out of 14 guests had quite unpleasant gastrointestinal complaints during the week, which - despite criminal investigation work - we could not clearly assign to any cause. But we were careful with the water afterwards.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Good (4)
Reviewed by: Christoph
08.10.2019The landlord took good care of us and we had no problems whatsoever. Those were wonderful days at the Finca Son Sard Nou.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Good (4)
Reviewed by: Christoph
07.09.2019I would like to set my standard high here, because here a corresponding price is called. The location of the property is great. Quiet, sea view, many parking spaces. The garden is beautifully landscaped. The pool directly at the house of course very great. Unfortunately, the lighting went only to 50%. A nearby shrub brings a lot of leaves into the water. In addition, a cover inside the pool came off. Fortunately, there were no Verl. The sofas in the living room are cheap from a famous Swedish manufacturer. Unfortunately very deep and only semi comfortable. stereo, outside sound is great. You don't bother anyone because you're on your own. The kitchen is nice and big, with some equipment. Unfortunately, the dishwasher is unusable. The crockery is not properly clean and covered with a thick layer of lime. During the stay the gas went out. Saturday evening was according to the owner nothing more to do. The result was limited cooking. That was fixed Monday morning. But also here, at the price of a no go. The rooms are furnished for the purpose. Beds are comfortable. Shelves are missing in the wardrobe. It is nice that every room has its own bathroom. The fittings are typical for the country. Some faucets include a shower. Calcified? More storage space would also be desirable here. The owner is a sociable guy. Unfortunately, defects were promised, but not always corrected (pool light).Translated by Google
- Facilities Satisfactory (3)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking No rating
Reviewed by: Harald
12.08.2019Everything's top, no complaints.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Good (4)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Andy
01.08.2019Modern and spacious accommodation with great facilities. Lots of space and a huge pool.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Dennis
02.07.2019Easy check in. Relaxed and responsive owner. Great house for a group. Smart lay-out Perfect for up to 16 persons. Everything was perfect and according to my expectations. Without any doubt, I would book this house again.
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Good (4)
Reviewed by: Jochen
12.01.2019A very nice villa/finca, even if it should be a little more maintained. A few maintenance and renovation works are also missing here. Which one should have expected at this price. The first impression was really great and invites to marvel and enjoy. The aspect of cleanliness of the apartment, kitchen, crockery and glasses has unfortunately left something to be desired. Of course, this clouded the first days of vacation, which were associated with cleaning. The layout of the rooms is very well thought out. With a little more cleanliness, I'm sure the 5 stars would have been in it as a rating. The booking process from A to Z via Fincallorca and the on-site support were excellent. All in all we had a very nice holiday.Translated by Google
- Facilities Good (4)
- Cleanliness Satisfactory (3)
- Exterior Good (4)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christine
29.12.2018The finca is a dream! Very suitable for large groups. Everyone can retire to their own area and there is the huge open living area as a meeting place! The outside area is beautiful to relax and also suitable for children to play very well. A highlight was the pool! All in all a great location to relax and celebrate!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Christoph
12.10.2018Great house. Beautiful living area with great kitchen. Also the outside facilities are top, with beautiful seats. Everything's all right. It's really as beautiful as the photos.Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Thomas
27.09.2018Very nice property and well furnished quiet location with sea view super care on site ( Many thanks Alberto)Translated by Google
- Facilities Outstanding (5)
- Cleanliness Outstanding (5)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Heidi
20.09.2018beautiful villa, perfectly equipped at any time!Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Good (4)
- On-site service Outstanding (5)
- Service and booking Outstanding (5)
Reviewed by: Franzi
26.04.2018Beautiful, well-kept finca with everything you need. "Son Sard Nou" leaves nothing to be desired :)Translated by Google
- Facilities Outstanding (5)
- Cleanliness Good (4)
- Exterior Outstanding (5)
- Location Outstanding (5)
- On-site service Good (4)
- Service and booking Outstanding (5)
Video reviews
We're happy to help!
Mon - Sun: 10:00 – 18:00 CET- +49 (0)521-44818470
- info@fincallorca.com
- Contact Form
Thank you for your feedback! During the Christmas holidays, as an exception, a substitute cleaning agency took care of the house. We hope that you will still feel the urge to book yourself in this or another Finca for an upcoming holiday!